Jim Monahan
Jim Monahan at Rizza Cadillac Buick GMC

Jim Monahan | Page 28

Service Writer

Rizza Cadillac Buick GMC

8425 West 159th Street
Tinley Park, IL 60477

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342 Reviews
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342 Reviews

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342 Reviews of Jim Monahan

September 16, 2021

Dealership Rating
Employee Rating

Visit was easy pulled into the service bay checked in and service visits was done in an hour . Thank you. More

by Silviomarra
Recommend Dealer
Yes
Sep 17, 2021

Rizza Cadillac Buick GMC responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

September 10, 2021

Dealership Rating
Employee Rating

Certified service treated me great. Jim seemed to go out of his way to help me and it seems like his Porter's were a great help to him. Thanks again Jim You you guys did great More

by YECALED
Customer Service
Friendliness
Recommend Dealer
Yes
Sep 13, 2021

Rizza Cadillac Buick GMC responded

Hi, and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

September 08, 2021

Dealership Rating
Employee Rating

The dealership was very professional from the time I pull in until I lefted the dealer. I couldn't believe my truck was finished that fast I was reading the paper and the service man came in got me More

by PICKENSTELENA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 10, 2021

Rizza Cadillac Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

September 05, 2021

Dealership Rating
Employee Rating

Great service man and greast servicet! They scheduled in a yomly manner even with the mechanic strike, some is going above and beyond to make sure my vehicle is serviced! That’s what is considered outstan More

by DAVIS.SUDIE24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 08, 2021

Rizza Cadillac Buick GMC responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

September 04, 2021

Dealership Rating
Employee Rating

Our experience with your service center has been nothing but excellent. When we bring our car for oil changes and tire rotations your service center is very courteous and helpful. Also make us aware of ser More

by Greg Karr
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Howard

Sep 07, 2021

Rizza Cadillac Buick GMC responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

September 02, 2021

Dealership Rating
Employee Rating

Came across a dead battery and rizza took care of me fast. Very happy with going to rizza instead of driving to Naperville where the vehicle was purchased. I will be definitely coming back to rizza for More

by SKIPPYAO134
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 13, 2021

Rizza Cadillac Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

August 29, 2021

Dealership Rating
Employee Rating

Absolutely the best service department!They are Absolutely the best service department! They are extremely knowledgeable and professional! Never fail to disappoint. Helpful staff that exceeded ex More

by joec84244@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Howard, Becky Aboswielem , Candace Kostial, Danielle O'Connor

Aug 31, 2021

Rizza Cadillac Buick GMC responded

Joe, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Rizza Cadillac Buick GMC's Service Department. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

August 29, 2021

Dealership Rating
Employee Rating

Jim Monahan has so much patience...great experience. He test drove my car...was determined to find reason for problem I told him I was having. More

by Dot
Customer Service
Friendliness
Recommend Dealer
Yes
Aug 31, 2021

Rizza Cadillac Buick GMC responded

Thanks for the great feedback! We're very happy that Jim was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

August 28, 2021

Dealership Rating
Employee Rating

I took my radio because the infotainment went out along with radio. I took it in for service and they were not able to help. I was told to "Start" by replacing the factory amp. Then go from there. The dea More

by shuanshelby31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Aug 30, 2021

shuanshelby31 responded

Technician should know what is wrong with out the aid of computer or computer cant read situation then Technician should test for voltage drops on amp and ohms. I know Technician didn't even take out radio or do a real ohms test on equipment. If equipment is bad facilities should have a replacement available. Know component's and what functions it has that operates the amp will help in troubleshooting..Instead they want me to buy another amp not being 100 percent sure. Didn't take out HMI modules and test for issues either nor did they have a replacement to verify it that's the problem.

August 26, 2021

Dealership Rating
Employee Rating

Oil change and tire rotation is what was serviced. Tires were rotated but the sensors were not recalibrated. My dashboard does not match the new tire location after being rotated. The lack of attention to d More

by iorozco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Aug 27, 2021

Rizza Cadillac Buick GMC responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

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