Jim O'Connell | Page 34

Since purchasing my 2013 MDX a few months back, I have had nothing but great experiences with Courtesy Acura. I have always loathed shopping for cars and my experience here was a true turning point. From had nothing but great experiences with Courtesy Acura. I have always loathed shopping for cars and my experience here was a true turning point. From the moment you walk in the door everything is first class and you feel that they are there to help you. My sales person, James (Jim) O'Connell was wonderful and walked us through the most pleasant car buying experience of my life. AND they got us out of there in under our 1.5 hour request! I just had my vehicle serviced for the first time and that was a great experience as well. Michelle was professional and efficient while helping me with scheduling and service information. You also can't beat driving off in a spotless car with a chilled bottle of water and some Ghirardelli chocolates waiting for you. I tell all my friends to go to Courtesy Acura, the vehicles are second to none, as is the service. More

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I had a wonderful experience buying my Acura this afternoon at Courtesy Acura. Jimmy O'Connell did a fabulous job making the experience very good. He was knowledgeable, patient and very friendly. afternoon at Courtesy Acura. Jimmy O'Connell did a fabulous job making the experience very good. He was knowledgeable, patient and very friendly. I also had a very good experience dealing with Will in finance and Tony the Sales Manager. Great job guys! I will definitely recommend courtesy to anyone and I'm sure I will buy more cars from them in the future. More

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Courtesy Acura is a premiere, prestigious, wonderful, and customer-centric dealership. Jim O’Connell is an excellent, kind, and understanding sales associate. From when we met to when we purchased, he was un customer-centric dealership. Jim O’Connell is an excellent, kind, and understanding sales associate. From when we met to when we purchased, he was understanding, helpful, and gave his personal opinion where it mattered. Multiple conversations took place via email and in person, and each was fulfilling and helpful. Within the conversations, information was exchanged about pre-inspection checks, maintenance records, work hours, and locations of contact. All of which ensured an easy and simple buying process. When the time came to finalize the deal, a phone call or two were made in agreement on numbers. When we arrived, we were greeted by Jim, offered a seat, and starting signing the papers. One of the only two unsatisfying items was the wait to be transferred to financial. The wait was not overly long, but, it did take a while, even though we had already agreed on numbers. But, in that period of time, Jim made sure that we were well taken care of, comfortable, and entertained. The ease and friendliness of talking with Jim made the whole process that much easier and less stressful. When were transferred to financial, we worked with Will Douglas, who introduced himself earlier. He was friendly and very informative, and made sure he went through his many sales pitches. The second unsatisfying item was that the dealership refused to take a paid-in-full check made payable to the customer, and endorsed as to “pay to the order of” the dealership. Other than that, the process was easy, somewhat quick, and simple. After agreement on how the dealership will acquire the money, we went on our way. Overall, the experience was very pleasant and easy. Jim O’Connell was amazing. We couldn't have asked for a better salesperson. Another disappointment is that when we first contacted the dealership via an online form, an Internet Sales Consultant received my message. In that message, I specified that I preferred to be contacted by email, and yet I received a call early in the morning. He did very little to assist us, where we went to the dealership, and that is where we met Jim. Since Jim made up for John’s shortcomings, I will say, for what it’s worth, I thought Jim O'Connell deserved all and more from this sale. We were extremely satisfied. When the time arises, we may conduct our business with this dealership again, and we would definitely recommend this dealership to anyone. More

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We had a wonderful car buying experience at Courtesy Acura. It all started with Jim O'Connell who impressed us from the first greeting. He was a very personable, trustworthy, low-pressure sales person Acura. It all started with Jim O'Connell who impressed us from the first greeting. He was a very personable, trustworthy, low-pressure sales person who helped us find the perfect MDX. Before we met Lou Taylor, he impressed us by checking up on our kids and chatting with them. Zsaree Dunbar helped us with the financial paperwork and made the process so clear, pleasant, and seamless. Finally, Lou gave us a thorough explanation of our vehicle that made it even clearer that we had purchased the right vehicle from the right place. All in all, I can't recommend this dealership enough. The team is absolutely fantastic. More

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Courtesy Acura in Littleton the best car dealer in town as ever! the best sales and the best service!!! Rick and Jim did a great job! Thank you guys!!!!!! Jim sold me my lovely RDX a year ago and because o as ever! the best sales and the best service!!! Rick and Jim did a great job! Thank you guys!!!!!! Jim sold me my lovely RDX a year ago and because of the great experinece I came back to buy another Acura. Now we have RDX and RL and we love them and we are very happy!!! Thank you Courtesy Acura!!! . More

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Our experience at Courtesy Acura was great! From the minute we walked on the floor the staff was attentive, courteous, and very professional. Jim, Kerry, and Dean handled the transaction very effectivel minute we walked on the floor the staff was attentive, courteous, and very professional. Jim, Kerry, and Dean handled the transaction very effectively and made car buying about as easy as possible...plus they gave us a great deal! The follow-up with accessories and fixing a minor scratch has been good as well. They are doing everything possible to get things right for our new car! More

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After a bad experience at Flatirons Acura trying to purchase a new 2012 MDX, I tried Courtesy Acura for a certified pre-owned 2012 MDX. The experience was night and day. John, Jim, and Zsaree were kn purchase a new 2012 MDX, I tried Courtesy Acura for a certified pre-owned 2012 MDX. The experience was night and day. John, Jim, and Zsaree were knowledgeable, friendly, respectful and the sales/finance process was completely painless. If you are looking for sleazy car salesmen who will insult you and don't seem to care whether they earn your business or not, then go to Flatirons. If you are looking for a customer-centric dealership with reasonably priced vehicles and where sales and finance will treat you with respect and integrity, then go to Courtesy! More

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I am the proud new owner of a 2012 RDX compliments of the Courtesy Acura Team! My sales agent Jim O'Connell was extremely knowledgable, low pressure and provided superior customer service from start to fini Courtesy Acura Team! My sales agent Jim O'Connell was extremely knowledgable, low pressure and provided superior customer service from start to finish. He really went above and beyond. Zsaree Dunbar was fabulous with all the paperwork and made things smooth and seamless. I couldn't have been happier with my car buying experience! Thank you Courtesy Acura :) More

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I had a great experience at Courtesy Acura. They were very accommodating and feel I got a good price on my 2011 Certified MDX w/Technology package. Thank you! very accommodating and feel I got a good price on my 2011 Certified MDX w/Technology package. Thank you! More

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I just bought a 2012 MDX and am loving it! Jim O'Connell was my agent and couldn't have been more helpful! Thanks Courtesy Acura team! was my agent and couldn't have been more helpful! Thanks Courtesy Acura team! More

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