Jim Parolisi
Jim Parolisi at Audi Burlington

Jim Parolisi | Page 14

Service Advisor

Audi Burlington

62 Cambridge St
Burlington, MA 01803

4.7
550 Reviews
4.7

550 Reviews

Write a Review

550 Reviews of Jim Parolisi

January 11, 2024

Dealership Rating
Employee Rating

Good experience. Quick, Comfortable lounge to wait in. Spotless car wash to finish the service visit. More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 12, 2024

Audi Burlington responded

Hi Tim, thank you for the 5-star rating! We're glad to know you had a good experience at Audi Burlington and enjoyed our lounge area. We always aim for quick service and spotless finishes! Safe travels!

January 07, 2024

Dealership Rating
Employee Rating

Friendly service, worked on quickly and accurately. Great experience. Appreciate that the service advisor took extra time to ask me questions and confirm everything needed was covered. More

by ReasonablePerson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 08, 2024

Audi Burlington responded

We're glad to know you had a great experience at Audi Burlington! Our team always aims to provide efficient and thorough service. Thanks for taking the time to share your feedback, we appreciate it!

January 06, 2024

Dealership Rating
Employee Rating

Great service experience from Audi Burlington today. Everything was done on time with no unexpected charges, and the car was washed and cleaned when I picked it up. More

by bosgeek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 08, 2024

Audi Burlington responded

We're glad to know you had a great service experience with our team at Audi Burlington. We always aim for timeliness and transparency. Enjoy your freshly cleaned car!

January 06, 2024

Dealership Rating
Employee Rating

Great experience! Jim was very helpful. He set me up with Über for back and forth More

by Npjain2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 08, 2024

Audi Burlington responded

We really appreciate you taking the time to leave Audi Burlington this awesome review, thank you!

January 05, 2024

Dealership Rating
Employee Rating

Presented service rep with Audi $40 coupon for oil change and experienced pushback from rep More

by Jvs08314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 09, 2024

Audi Burlington responded

Hello, we do not have a record of your visit or a special running for the amount you stated for an oil and filter change. We list all of our specials we are currently running right on the website - if you reach out we can provide more detail on why your coupon was not accepted. Matthew Brickey - Service Manager - mbrickey@herbchambers.com

January 05, 2024

Dealership Rating
Employee Rating

Burlington Audi is the most professional, service oriented dealership I have ever even with. They are fair, honest and expert. I refer all my friends here. More

by Mariab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 08, 2024

Audi Burlington responded

Mariab, we're so glad to know you've had such a positive experience with us at Audi Burlington. We appreciate your referrals and look forward to continuing our service for you and your friends!

December 31, 2023

Dealership Rating
Employee Rating

Fixed the problem and communicated very well and provided a much needed loaner vehicle. Very courteous as well. More

by pkingman8763
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason who worked on the car was great

Jan 03, 2024

Audi Burlington responded

We're glad you had a positive experience with us at Audi Burlington. Providing excellent communication and convenient solutions like loaner vehicles is part of our commitment to customer satisfaction. Thanks for your feedback!

December 27, 2023

Dealership Rating
Employee Rating

Excellent service as usual from the Audi Burlington team. I like trying the different cars with their loaner program too. More

by David
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Jan 02, 2024

Audi Burlington responded

Hey David, thank you for the 5-star rating! We're glad to know you've been enjoying our service and loaner program at Audi Burlington. We look forward to serving you again! Have a great ride!

December 22, 2023

Dealership Rating
Employee Rating

Very easy process to set an appointment for an oil change. Excellent service by Jim Parolisi checking the car in, and as promised the work was completed in about an hour. Video made by technician was More

by fjg111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 22, 2023

Audi Burlington responded

We're glad to know you found the appointment process easy and appreciated Jim's excellent service at Audi Burlington. It's great that our video feature was helpful for you! Thanks for your feedback, we look forward to serving any future needs.

December 21, 2023

Dealership Rating
Employee Rating

They sent detailed emails regarding the work they had to do. I wish they would also call when the car is ready. I don’t always check my email. More

by rswain3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 21, 2023

Audi Burlington responded

Thanks for your review! We're glad to know you appreciated the detailed emails from our Audi Burlington team. Your feedback about communication preferences is appreciated and will be taken into consideration for future improvements. Thanks again!

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