Jimmy O'Donnell | Page 4

Great Experience with Scott Streeter and Dave Zarzycki Brought my car in for service for a repair of a flickering headlight and a noise from my blower motor. Scott Streeter and Dave Zarzycki took great ca Brought my car in for service for a repair of a flickering headlight and a noise from my blower motor. Scott Streeter and Dave Zarzycki took great care of my car. Turns out it was a short in the electrical system which required a few days in the shop. They provided me with a rental car and took care of the problem - as always. Can't say enough good things about Scott and Dave. Thank you! Happy Holidays! I highly recommend this dealership for sales and service and parts. Also spoke with Jim in parts about some accessories for my car who was very helpful! More

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Great service The service team at David Dodge was extremely helpful and professional and I would recommend the dealership to others. I purchased my Jeep Cherokee The service team at David Dodge was extremely helpful and professional and I would recommend the dealership to others. I purchased my Jeep Cherokee at the dealership and will continue to have it serviced at the same dealership. When I need a new car - I will come here first. Todd More

by TTEW22 Verified Customer Verified Customer

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Thank you! Brought in my car unannounced and they fit me in, addressed all my concerns as always and I was on my way! Thank you very much Dave Zarzycki in servi Brought in my car unannounced and they fit me in, addressed all my concerns as always and I was on my way! Thank you very much Dave Zarzycki in service! Also thank you Scott and Andrew for treating me great the last time I was there - I didn't have a chance to get on dealer rater to thank you, but I am doing it now! this time My headlight was flickering and needed to be replaced as well as a road vibration - Balanced the tires perfectly and the vibration is gone! Also thank you Jim O'Donnell in Parts for answering some questions I had about upgrading fog lights- very knowledgeable guy. More

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Great Experience!! Brought in my car for a power drain problem, a road noise, and to have the spark plugs changed. The service team at David Dodge is great! They fixe Brought in my car for a power drain problem, a road noise, and to have the spark plugs changed. The service team at David Dodge is great! They fixed everything, listened to my complaints and addressed every concern! The power drain was fixed by a software update, performance was back to normal after changing the plugs ( they were beat - the mechanic showed them to me ), and the noise problem was a part covered under warranty. My car was there for a few days but this dealer gave me a free rental car for the entire time! I asked them to clean my car up a little because of the beating it has been taking on the road - and I got the car back fully detailed with the scratches expertly touched up perfectly!! My hat is off to Andrew McCafferty, Scott Streeter, Jimmy in Parts and Ashley. Thanks for a great detail job to Chris Sands as well - the car looks new!! I really appreciate it! Rating wise - a TEN ! Wouldn't go anywhere else! What a great service team! Anthony J. Gallo, Esq. More

by Anthony J.Gallo Verified Customer Verified Customer

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The Best Chrysler Dealership on the East Coast! To Prospective Customers !! This is the best Dealership I have ever been to!! Seriously, the service department team is incredible! I can't say enou To Prospective Customers !! This is the best Dealership I have ever been to!! Seriously, the service department team is incredible! I can't say enough good things about them but I will try! First off, their service department is open till 9 PM Monday till Friday and Saturdays 9-6 !! No other dealer does that!! They are not just open with a skeleton staff, they actually work on everything till 9pm and till 6pm on Saturday. They win on that alone, however, I can't tell the difference between their service team members - because they all equally treat me great! They take their time in understanding and listening any problem or concern I have and go out of their way to make sure that I am satisfied with the quality of their service. These guys know customer service and there is never a problem! Before I found David Dodge, I broke down on a Friday afternoon in Springfield PA - just 2 blocks away from another Chrysler Dealership - That dealer said they couldn't help me and suggested that I have my car towed home until they could fit me in in about two or three weeks, without a rental - WOW Really? I called around and found David Dodge, and have been going there ever since. Their service writer, Dave Zarzycki, told me to have my car towed there and gave me a rental free of charge on the spot for the duration - while they were waiting to fit me in, and while they were replacing my alternator under warranty waiting for the part- no fuss no problem! They gave me a brand new Chrysler 200 to drive and try out while my 3oo was there for service!! ( I may have to buy one someday! ) They got my car in on Monday to check it out and had it ready by Thursday. Not two weeks!!! They washed it and cleaned it for me for free. Ever since then they have earned my business. I pass three other Chrysler dealerships on the way to David Dodge, and I don't mind a bit! David Dodge always has rental cars available for their customers and I haven't been charged once, no matter what the reason for service! Routine maintenance, late drop off - no problem. They never blow me off and they are courteous and responsive. Their mechanics are all very well trained, knowledgeable and willing to go out on test drives to listen to noises or any complaints you have. Their mechanic Don is great - a master mechanic, with years and years of experience, who really takes the time needed to do a great job. Jared is another great mechanic who listens, pays attention to details, and is great diagnosing road noises, customer complaints and resolving them. No one there ever tries to get you to buy service that is not needed. In fact I was there for routine service and their service writers Dave, Scott, Wayne, Shann, etc.. all work together and try their best to get you the best price for service possible. They are competitive with other dealers and will beat any other dealer's price for service. In fact they have found coupons for me to use online that I was unaware of, saving me tons of money on routine service. The car is great too, nothing ever really wrong but I make sure the fluids are changed regularly, brakes serviced, etc.., at the proper intervals. I love that car and David helps me take great care of it. I mentioned coupons, because David honors all Mopar coupons from the Mopar website without question. Waiting for your car to be ready is also a pleasure - three giant TV Screens - great snacks, refreshments, fresh hot coffee from Wawa, hot chocolate, Wifi, leather couches, outlets for plugging in your laptop, or charging your phone! The sales team is also just as great, friendly and knowledgeable. Their sales team gets an "A" for product knowledge. I spoke to Jason Finley, the used car manager that was willing to give me top dollar for my car on a trade in - not for a while hopefully, but when it is time - I am buying here!! By the way, thank you for the Philly Car Show Tickets! Let's face it - once you buy a car ( at a great deal from their dealership, I might add), the experience that their customers have determine ALL repeat sales, make no mistake. This dealership and all the people that work there form a great team that are driven to have satisfied repeat customers. They bend over backwards to earn your business!! They have earned mine, and I recommend them whole heartedly!! Thanks for reading! Very truly yours, Anthony J. Gallo, Esq. More

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Check engine light on repaired while I waited Stored code 0520 Oil sensor switch. Explained how long it would take which was accurate. They were very pleasant and the wait repaired while I waited Stored code 0520 Oil sensor switch. Explained how long it would take which was accurate. They were very pleasant and the waiting room was very comfortable. More

by PENNEWFIE19 Verified Customer Verified Customer

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An amazing first car buying experience!! My dear friends at David Dodge have been nothing, but pleasant to work with! I've been waiting to buy my Jeep Renegade since the day they came out! I My dear friends at David Dodge have been nothing, but pleasant to work with! I've been waiting to buy my Jeep Renegade since the day they came out! I finally took the plunge and did it! Brian was so patient with me through my giddiness and excitement! He is such a great salesman and made me feel so happy through the entire experience! I know if I have any questions, Brian is just a phone call away and I know when I need service Scott or Dave Z will take care of me! It's also nice to know if I need any parts or fun add ons for my new car, Jim will be a great help! My entire first new car buying experience was perfect and all of the people at David Dodge know how to make me happier than I already am! More

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Horrible In April 2015 I bought a brand new 2014 white Dodge Challenger. Over the course of nine months I finally broke 3200miles. On Friday, January 8th I bro In April 2015 I bought a brand new 2014 white Dodge Challenger. Over the course of nine months I finally broke 3200miles. On Friday, January 8th I brought it in for the first time for an oil change and service since I was about to break 3000 miles. Everything went smooth. On Thursday, January 14th I made a call to your service department stating that there is a design issue I am unhappy with that I would like resolved… If you are not familiar with the Challenge models I will explain… In order to open the driver’s side or passenger side door the window must go down about one half inch. It than remains there until the door is shut, then rolls back up. When the temperature is below freezing, as it is most mornings now, both doors and windows are frozen. I must force the door open, risking breaking the window. Once the door is open, it will not shut. The window it in the up position, frozen, not allowing me to secure my door. This has happened multiple times causing me to DRIVE TO WORK IN THE MORNINGS HOLDING MY DRIVER’S SIDE DOOR CLOSED. When I open the passenger door I HAVE TO USE A BUNGIE CORD ACROSS THE CAR TO THE DRIVER’S DOOR, WHICH I AM STILL HOLDING SHUT, TO SECURE THE PASSENGER DOOR. It takes anywhere from 10 to 20 minutes for the car to warm up enough that the windows will go down so I can secure my doors. This needs to be fixed immediately. The above was stated to the service department over the phone and in person on the 14th. They seemed to care and wanted to make sure the issue was resolved. I then received a rental and went on my way awaiting a call in the next few days stating the issue has been resolved and I can pick up my vehicle. On Friday, January 15th I received a voice mail from your service department stating that my car was left outside overnight in the freezing temperatures to recreate the issue. Your service department then stated that there was a sheet of ice covering the car, HOWEVER the doors and windows operated properly without any issue. Since I am a full time first responder paramedic who works 16 hour shift 5 to 7 days a week, it took me a few hours to answer the voice mail. When I made contact with your service department, the absolute earliest I could come in was Monday, January 18th at 7:30am. I said I would be there at that date and time and was told my vehicle would be ready to go with no issue… I didn’t get to your service department until 8:00am. Your service representative assured me everything is working as it should without any issue. The receipt I received that had my original compliant written on it, but it also stated that the issue has been resolved. Since I was a half hour late, I expected to pay and by on my way, but my vehicle was not ready… Twenty minutes go by and my vehicle is still not ready... Now I am at risk of being late for work. I was the only customer in the service department… Around 8:30am my vehicle is pulled out front “ready to go.” As I am walking up to my vehicle I notice my driver’s side door is open… I get in my vehicle and the window is frozen in the up position and I am unable to secure my door. I drive right back into the service area with my driver’s side door open. Everyone seemed to disappear and the service representative I was dealing with was now dealing with a customer. She notices me standing there. I am making it known I cannot secure by door by trying to shut it multiple times without success and questioning why she told me everything was fixed when it clearly is not. She then tells me I need to let my car warm up before everything starts working properly and for my door to close… THE SAME PERSON TOLD ME MINUTES AGO EVERYTHING IS WORKING FINE WITHOUT ISSUES, NOW SHE TELLS ME IT NEEDS TO TAKE TIME TO WARM UP BEFORE IT WORKS. THIS IS THE ISSUE I BROUGHT IT IN FOR!!! IT’S ALL WRITTEN DOWN!!! AND IT WAS NOT FIXED AFTER MULTIPLE TIMES YOUR SERVICE DEPARTMENT TOLD ME IT HAS BEEN RESOLVED!!! NO ONE SHOULD HAVE TO WAIT TO CLOSE THEIR CAR DOORS BECAUSE IT IS COLD OUT!!! I’VE BEEN AN INFANTRY SERGEANT FOR SIX YEARS, BUT LESS THAN AN HOUR IN YOUR SERVICE DEPARTMENT HAS ME READY TO LOSE MY MIND!!! I got right back in the same rental I just dropped off and left. Once I pick up my Challenger today, I WILL NEVER step foot into David Dodge again. Not only did your company waste my money, but you also wasted my time. I selected all of the names below in the "employee's worked with" because when one of you fails a customer, you all fail. SGT David C. Curry Jr. NRP More

by davidccurryjr Verified Customer Verified Customer

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Family of Angels Sent from Heaven I would give them an "infinity of excellence" rating if they offered the choice above just 5 star meaning "excellent". We have not only bought new I would give them an "infinity of excellence" rating if they offered the choice above just 5 star meaning "excellent". We have not only bought new Jeeps here, but have them all serviced here and when accidents have occurred like the time my jeep was mangled due to hitting a deer - they took great care of me from beginning to end. Their body shop rebuilt my jeep as though she were brand new, matching her color from 2012 (that had been discontinued) to the tee!. She came out looking like a brand new car off the lot. I would like to mention the entire staff, but a few recent names I will highlight today are: Service Men David Zarzyoki, Andrew McCafferty, Shann Thomas, Big Bosses' Mom, another gentlemen, Kenny, receptionists' Doreen & Alyssa. As you read this review, Big Boss of David Dodge Chrysler Jeep, please go to your very own service computer to the "Burtch, Steven and Kathryn File to also recognize each and every employee who has ever helped us with service there over the many years we've been there. David Dodge Chrysler Jeep has treated us like "royalty" like "family". Never once has there been a rude, employee over the many long years we've dealt with them. They provide service with a smile, even to the nasty customers, (I've taken note), they are most pleasant, efficient, their estimate of timing for the work to be done has always been on time. If it hasn't, the odd time it is due to unforeseen extra problems that they see once they begin their work and they will always notify you of any change in estimate or timing before the go ahead and continue the work. If you want the best Service - I highly recommend this "Family of Angels Sent from Heaven" - they will take good care of you. All my love and blessings!!! to this dealership! Kathryn Burtch More

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Lotocki's purchase a Grand Cherokee Absolutely the best car purchase I have ever made. David Cooke our salesman was terrific & was great in all aspects of our buying experience. From Absolutely the best car purchase I have ever made. David Cooke our salesman was terrific & was great in all aspects of our buying experience. From our arrival - thru the sales presentation - David was a professional and we felt that all our concerns in buying our next vehicle were exceeded. More

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