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Jimmy Stateler
Jimmy Stateler at Robert Brogden Buick GMC

Jimmy Stateler | Page 3

Service Advisor

Robert Brogden Buick GMC

1500 E Santa Fe St
Olathe, KS 66061

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4.9
80 Reviews
4.9

80 Reviews

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80 Reviews of Jimmy Stateler

February 12, 2026

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Employee Rating

Excellent customer service. GMC dealer by my house but I drove 45 minutes to Robert Brogden. More

by TOMTOM812003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Hoover, Lacey Pfannenstiel , Cedric Mayberry, Katie Terry

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Feb 12, 2026

Robert Brogden Buick GMC responded

Thank you for your kind words, Tom! It’s wonderful to hear that you chose to drive 45 minutes to visit us at Robert Brogden's Olathe Buick GMC for our customer service. We truly appreciate your support and look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

February 10, 2026

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Employee Rating

RB continues to provide top notch service for my 2023 Buick Enclave. The Buick App made it simple to schedule maintenance and the entire RB service team that assisted me were very friendly throughout th More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cedric Mayberry

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Feb 10, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review, Mike! We're thrilled to hear that you had a great experience with our service team at Robert Brogden's Olathe Buick GMC while maintaining your 2023 Buick Enclave. It's fantastic to know that the Buick App made scheduling easy for you and that our team was friendly and efficient. We appreciate your continued trust in us for your service needs and look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

January 26, 2026

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Employee Rating

Service took longer than normal. After service was completed, it took 45 minutes for a porter to bring my truck around. When she did get there, she was rude and put out that she ha More

by HEILMICHAEL66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 26, 2026

Robert Brogden Buick GMC responded

Thank you for sharing your feedback, Michael. We understand your frustration with the extended wait time after service and the interaction with the porter during your recent visit. At Robert Brogden Buick GMC, providing timely and courteous service is important, and your feedback helps highlight how even a single experience that falls short can impact the overall impression of the dealership. It’s also helpful to hear that your other visits have been positive, which provides context for your overall experience. Feel free to connect with us directly if you'd like to continue the conversation or provide additional details. We’re available to review this with you at your convenience. Sincerely, The Robert Brogden Buick GMC Team

January 25, 2026

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Employee Rating

Jim was very friendly, helpful, and service was performed promptly. I really Appreciated the excellent service. More

by JBECKMON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 25, 2026

Robert Brogden Buick GMC responded

Thank you for your kind words! We’re thrilled to hear that Jim provided you with friendly and prompt service at Robert Brogden's Olathe Buick GMC. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. We look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

January 20, 2026

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Best I have ever delt with Jimmy carpenter went above and beyond the whole experience went 100% better than I ever thought More

by CHRISTOP8031
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Recommend Dealer
Yes

Other Employees Tagged: Terrie Horton, Jimmy Carpenter, Matt Hoover, Lacey Pfannenstiel , Cedric Mayberry, Katie Terry

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Jan 20, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review, Christop! We're thrilled to hear that your experience with Jimmy at Robert Brogden's Olathe Buick GMC exceeded your expectations. We take pride in providing exceptional service, and it's great to know that Jimmy went above and beyond for you. We appreciate your kind words and hope to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

January 17, 2026

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Phillip Miller lll went out of his way to help me get the ride I wanted! You couldn’t ask for a nicer man to deal with. I will definitely be dealing with this guy and this dealership in the future!😀👍 More

by akwjr53
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: PHILLIP MILLER

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Jan 18, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that Phillip went above and beyond to help you find the ride you wanted. At Robert Brogden's Olathe Buick GMC, we strive to provide exceptional service, and it's great to know that you had a positive experience. We look forward to seeing you again in the future! Safe travels! Sincerely, The Robert Brogden Buick GMC Team

January 10, 2026

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Employee Rating

They took good care of my vehicle and correctly diagnosed the issue and promptly fixed it. More

by greggpfister
Recommend Dealer
Yes

Other Employees Tagged: David Blackburn, Matt Hoover, Lacey Pfannenstiel, Angela Alvarez , Cedric Mayberry, Katie Terry

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Jan 10, 2026

Robert Brogden Buick GMC responded

Thank you, Gregg! We're happy to hear you had a great experience with the service team at Robert Brogden's Olathe Buick GMC. It's great to know that we were able to take care of your vehicle and resolve the issue promptly. We appreciate your feedback and look forward to assisting you again. Sincerely, The Robert Brogden Buick GMC Team

January 07, 2026

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Great group of people. Fast and easy. In and out in minutes. They have been my preferred GMC dealer for over 20 years. More

by MMORRISON239
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Paul Levin, Jimmy Carpenter, Lacey Pfannenstiel

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Jan 08, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you had a fast and easy experience at Robert Brogden's Olathe Buick GMC. It's fantastic to know that we've been your preferred GMC dealer for over 20 years. We truly appreciate your loyalty and look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

December 26, 2025

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Employee Rating

Service was prompt and the process was straight forward for a recall item review. thanks! More

by bob.bishopku
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Hoover, Lacey Pfannenstiel , Cedric Mayberry, Katie Terry

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Dec 26, 2025

Robert Brogden Buick GMC responded

Thank you for your kind words, Bob! We’re glad to hear that your recall service was prompt and straightforward at Robert Brogden's Olathe Buick GMC. Your feedback is greatly appreciated, and we look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

December 26, 2025

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Employee Rating

Over the years I have had several vehicles that Brogden has serviced. The service has always been first rate. More

by bzavala0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: PHILLIP MILLER, Terrie Horton, Matt Hoover

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Dec 26, 2025

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We truly appreciate your continued trust in Robert Brogden's Olathe Buick GMC for servicing your vehicles. It’s great to hear that you have consistently received first-rate service. We look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

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