Jin Cai | Page 10

Rating this last visit alone, disappointed is the word I would choose to sum it up. I brought my car in under warranty to have the SOS fixed. What should have taken one day to fix took several days for a re would choose to sum it up. I brought my car in under warranty to have the SOS fixed. What should have taken one day to fix took several days for a response from anyone at Archer. After 3 or 4 days there I was informed we had to wait on an authorization on parts. Dissatisfied with that response I took my car to another VW dealership for a second opinion. My car was fixed the same day. Verbatim from my repair order detail “duplicated concern , performed reset by removing fuse for OCU module. Let vehicle sit for 15 minutes without fuse. Reinstalled fuse and performed software configuration for emergency/OCU module and green light came on.” More

by SJMCSCOTT3 Verified Customer Verified Customer

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Archer is a great dealership. I have always had a good experience there. They do good work. I have always had a good experience there. They do good work. More

by ST Verified Customer Verified Customer

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I walked into Archer Volkswagen with an open mind and a clear mission: to find a safe, comfortable, spacious, and reliable vehicle. The Archer family business truly understands family, safety, and honesty. clear mission: to find a safe, comfortable, spacious, and reliable vehicle. The Archer family business truly understands family, safety, and honesty. I experienced all of that from the moment I arrived. From start to finish, my options were clearly laid out. I sat in and explored every vehicle I thought I wanted, but Lee, my sales advisor, ultimately put me in the vehicle he knew I’d love and genuinely needed. His experience, insight, and honesty made this entire process a major plus. One test drive was all it took! I drove off the lot in the perfect car for me. I’m incredibly excited to start my journey with my new Volkswagen Atlas Cross Sport. This was hands down the best car buying experience I’ve ever had. At Archer Volkswagen, you feel welcomed, heard, valued, and supported throughout your entire car buying journey. Five stars, two thumbs up! Get with Lee, get with Archer, get with Volkswagen. Highly recommend! More

by Briana Garcia Verified Customer Verified Customer

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Jin is always so helpful and prompt to provide services and helpful information about my car- would highly recommend this dealership! Always so accommodating! and helpful information about my car- would highly recommend this dealership! Always so accommodating! More

by nrshaw112 Verified Customer Verified Customer

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$200 oil change and cabin filter change. Even though i did cabin 4 months ago. Had an appointment for 730am didnt have my car ready til 1030am. Needed my windshield repaired and they couldn' Even though i did cabin 4 months ago. Had an appointment for 730am didnt have my car ready til 1030am. Needed my windshield repaired and they couldn't help me till Tuesday. I went friday. Now my chip spread and isn't covered under my warranty. Everytime i take my car to get its routine service i have a bad experience More

by MYNAME7390 Verified Customer Verified Customer

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Jim did a great job finding out about the warranty before we asked. Very heloful we asked. Very heloful More

by KATESENFTEN Verified Customer Verified Customer

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very good. got car fixed, kept me informed. good service. will come back again. thanks . got car fixed, kept me informed. good service. will come back again. thanks . More

by GERALDMACHA Verified Customer Verified Customer

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Archer Volkswagen’s Service Center provided me with excellent service from the moment I called to schedule my appointment to the time I left the center with my car fixed. I spoke with my service adviso excellent service from the moment I called to schedule my appointment to the time I left the center with my car fixed. I spoke with my service advisor, Jin, over the phone. It was easy to make an appointment to bring in the car the next day. When I brought my car in to the dealer, Jin was very knowledgeable and courteous. My car was repaired while I waited, and I left the dealer very happy that my car was in good shape. I will 100% come back here in the future when needed. I recommend their work to others and would purchase another VW knowing that I am in good hands with them. More

by G Bogani Verified Customer Verified Customer

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Always friendly and accommodating. They keep you informed while you are there and always take good care of you. Great experience. They keep you informed while you are there and always take good care of you. Great experience. More

by toninewmanrx Verified Customer Verified Customer

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It was a really good and fast service i love the customer service and the environment service and the environment More

by joaquinceja92 Verified Customer Verified Customer

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