Jin Cai | Page 10

Very professional service group, they provided me a detail breakdown of the service. Found the solution detail breakdown of the service. Found the solution More

by ericgjm Verified Customer Verified Customer

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The service team is amazing. Jin is the best service team member I’ve ever encountered at a dealership. The best customer service. Jin is the best service team member I’ve ever encountered at a dealership. The best customer service. More

by rreynoso94 Verified Customer Verified Customer

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Told them that I was gonna go on a road trip and if they would give me a once over before I hit the road. They did so and set my mind at ease. Their complementary multi point inspection - did not charge would give me a once over before I hit the road. They did so and set my mind at ease. Their complementary multi point inspection - did not charge me a lick. I hit the road with a confidence that great mechanics said that the car was in great working order and there were no problems. .They do great work with a smile, and when they can with their great deals and service coupons give you a break. A great value at regular price but with a coupon you absolutely can’t go wrong. I recommend you take full advantage of, — More valuable than Money to me peace of mind to start off my Christmas road trip priceless. Again, I say clone them. More

by bossarredondo2 Verified Customer Verified Customer

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Probably the worse service department I’ve ever dealt with. My grandmother worked for Archer for 50 plus years and did nothing but say great things about them so I trusted them with the purchase of my 24 with. My grandmother worked for Archer for 50 plus years and did nothing but say great things about them so I trusted them with the purchase of my 24 Tiguan. The first time it was in the shop I was told it would be a couple weeks. That turned into 2.5 months with little updates and no return calls after calling to check on the progress. I go to pick up the car and they had scratched my bumper and my floor mats were missing. Was told to bring it back and they would have the bumper painted and it would be a max 2-3 days. That experience turned into 2.5 weeks. Then I try to get a tire fixed and my wheel key is missing out of my glove box (which I have never used). The first time it was in the shop I had them look at the tire, among other things, because it was leaking air and they told me there was nothing in it and that the tire pressure just needed to be reset. Here we are months later and still leaking. I was told I had to bring it back to there shop to buy a new set of locks to get it fixed. Once everything was done the car dash rattles and is very annoying but I will deal with if before I take it back to them again. I wouldn’t recommend this dealership to anyone! More

by autumn.eben Verified Customer Verified Customer

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Jin is very professional and timely. He catered to my disability while getting out and into my vehicle. He catered to my disability while getting out and into my vehicle. More

by nhouston88 Verified Customer Verified Customer

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A bit pricey on some things, but very thorough. I'm happy I took my car here and will again. I'm happy I took my car here and will again. More

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I brought my 2017 Golf R in a couple of months ago for a few issues that affected the drive ability of the car. Jin was my service provider who helped me through the process of diagnosing and fixing the pro few issues that affected the drive ability of the car. Jin was my service provider who helped me through the process of diagnosing and fixing the problem (s). Through it all, he was very polite, communicative and reasonable. I know very little about cars and he was very patient in his explanation of what the issues were and what needed to be done. He worked with me on the pricing which I really appreciated. I never felt like I was disrespected nor being taken advantage of because I was a female. For several years prior to this last visit, I was getting my service and maintenance done at a dealership that was 20 miles away because I didn’t care for the vibe I got at Archer (this was my second Golf that I got from Archer so I had been dealing with them for years prior). I think the only reason I kept coming back prior to taking my business elsewhere was because I had a good rapport with the service manager at the time. However, after he retired, I decided to go out of my way to get service from another VW dealership that was 30 minutes away despite Archer being 5 minutes from my house! But because my car had a major issue a couple of miles from Archer, I had it towed there for convenience sake. I’m just thankful that Jin was the one I dealt with because it made a difficult situation much more bearable. I will go back to Archer now on the strength of the service I got from Jin! I highly recommend him to anyone considering getting service from Archer VW. More

by HTBN1969 Verified Customer Verified Customer

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Visiting with Archer Volkswagen is comparable to visiting with family where everybody knows your name. with family where everybody knows your name. More

by craigcmg2 Verified Customer Verified Customer

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Rating this last visit alone, disappointed is the word I would choose to sum it up. I brought my car in under warranty to have the SOS fixed. What should have taken one day to fix took several days for a re would choose to sum it up. I brought my car in under warranty to have the SOS fixed. What should have taken one day to fix took several days for a response from anyone at Archer. After 3 or 4 days there I was informed we had to wait on an authorization on parts. Dissatisfied with that response I took my car to another VW dealership for a second opinion. My car was fixed the same day. Verbatim from my repair order detail “duplicated concern , performed reset by removing fuse for OCU module. Let vehicle sit for 15 minutes without fuse. Reinstalled fuse and performed software configuration for emergency/OCU module and green light came on.” More

by SJMCSCOTT3 Verified Customer Verified Customer

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Archer is a great dealership. I have always had a good experience there. They do good work. I have always had a good experience there. They do good work. More

by ST Verified Customer Verified Customer

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