George Ybarra

The dealership is very deceitful. Also, when I bought the car it was NEVER inspected. From my understanding its illegal to sell a car without an inspection. Also, when I bought the car it was NEVER inspected. From my understanding its illegal to sell a car without an inspection. More

by Lupe Hernandez Verified Customer Verified Customer

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1 star. Undisclosed policy wasted our morning and cost them a sale. Booked an appointment online for our 2012 Beetle, entering the make, model, and year d Undisclosed policy wasted our morning and cost them a sale. Booked an appointment online for our 2012 Beetle, entering the make, model, and year during booking. The car was checked in normally. After a 20-minute wait, we were told the dealership has a policy against servicing vehicles over 10 years old unless purchased there, because it "costs them more money than they make on them." That policy is not written down anywhere. Not on the website, not during online booking, even after entering the vehicle year, not on the intake form, not at check-in. We only found out after showing up and going through check-in. They would not run diagnostics, which was the entire point of the visit. The manager was unhelpful and dismissive when asked about the lack of disclosure. We were actually close to being in the market for a new car and planned to use this appointment to help decide. Instead of a conversation about options or a trade-in, we got turned away and a clear message that our business wasn't wanted unless we'd bought the car there. Not exactly how you build customer loyalty. We won't be back for service or for a new car purchase. More

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Every time I go there, they treat me like a rockstar. They’re always willing to go out of their way specially George that does a fantastic job. They’re always willing to go out of their way specially George that does a fantastic job. More

by SOCCERPUIG2010 Verified Customer Verified Customer

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Been here several times they go out of their way to be helpful and complete service efficiently. We live in Louisiana but found archer while making trips to the cancer center. I will continue to use arche helpful and complete service efficiently. We live in Louisiana but found archer while making trips to the cancer center. I will continue to use archer for servicing my vehicle. More

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Archer fully inspected and serviced the used VW Atlas vehicle, installed new brake discs/pads & new tires, replaced windshield & headlight, and added missing tools (lug wrench, towing exe) & floor matts. vehicle, installed new brake discs/pads & new tires, replaced windshield & headlight, and added missing tools (lug wrench, towing exe) & floor matts. Archer took care of all buyer’s observations before transferring the vehicle to the buyer. The Archer salesperson was outstanding. He was extremely helpful without pushing the buyer, probably my best experiences buying a used vehicle from a dealership. I would definitely go back there to buy another VW in the future. More

by JFWWEBER Verified Customer Verified Customer

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George is my go to service adviser at archer Volkswagen. He’s efficient knowledgeable and well spoken. His top priority is customer service and it shows! Thank you George once again for a great Customer exp He’s efficient knowledgeable and well spoken. His top priority is customer service and it shows! Thank you George once again for a great Customer experience! More

by mechelleybarra1992 Verified Customer Verified Customer

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George was outstanding. He handled my problem in a timely manner, courtesy and attention to details. He handled my problem in a timely manner, courtesy and attention to details. More

by bjbell818 Verified Customer Verified Customer

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It took 3 drivers to find the squeaking noise under the dashboard. It was finally discovered and fixed. dashboard. It was finally discovered and fixed. More

by zilebrown Verified Customer Verified Customer

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my bread was Joshua and he was awesome! George might’ve been the back of the one day to bring me keys. Everything smooth front closing was perfect. George might’ve been the back of the one day to bring me keys. Everything smooth front closing was perfect. More

by janet27 Verified Customer Verified Customer

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George does a great job of explaining what’s needed and what the process needs to be. I always know what’s happening with the vehicle. what the process needs to be. I always know what’s happening with the vehicle. More

by LCOOPER7 Verified Customer Verified Customer

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