Jin Cai

Service Advisor Jin handled everything well. I waited for the service and Jin kept on top of his people in order to avoid delays. The work was done well. I waited for the service and Jin kept on top of his people in order to avoid delays. The work was done well. More

by vwmantom Verified Customer Verified Customer

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So this my second visit and it looks like they care about my vehicle I’ll pray that they will keep that remains my vehicle I’ll pray that they will keep that remains More

by cbrewerjr76 Verified Customer Verified Customer

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I am so glad that i went there to buy my car the people there are so nice and very helpful. there are so nice and very helpful. More

by VICKEYHULSEY13 Verified Customer Verified Customer

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Always a good experience with Jin and the rest of the service team. I appreciate that yall have fixed up and organized your waiting area. It was a bit lacking before but now looks welcoming. I appreciate service team. I appreciate that yall have fixed up and organized your waiting area. It was a bit lacking before but now looks welcoming. I appreciate the text updates on the status of my vehicle while it is being services. More

by ekshank Verified Customer Verified Customer

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I have been a customer for 23 years and I have always received excellent service at Archer received excellent service at Archer More

by elmyandgary Verified Customer Verified Customer

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Always professional and helpful and always willing to figure something out i love it there figure something out i love it there More

by tgoines8321 Verified Customer Verified Customer

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The service was quicker than I thought, and it was affordable prices The waiting area was a lot of room and it was clean and it’s affordable snacks and unlimited coffee and water. affordable prices The waiting area was a lot of room and it was clean and it’s affordable snacks and unlimited coffee and water. More

by bricchouse1127 Verified Customer Verified Customer

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I went in for an oil change and the service was great! I was in and out and they even washed my vehicle. Thank you. I was in and out and they even washed my vehicle. Thank you. More

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The dealership is very deceitful. Also, when I bought the car it was NEVER inspected. From my understanding its illegal to sell a car without an inspection. Also, when I bought the car it was NEVER inspected. From my understanding its illegal to sell a car without an inspection. More

by Lupe Hernandez Verified Customer Verified Customer

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1 star. Undisclosed policy wasted our morning and cost them a sale. Booked an appointment online for our 2012 Beetle, entering the make, model, and year d Undisclosed policy wasted our morning and cost them a sale. Booked an appointment online for our 2012 Beetle, entering the make, model, and year during booking. The car was checked in normally. After a 20-minute wait, we were told the dealership has a policy against servicing vehicles over 10 years old unless purchased there, because it "costs them more money than they make on them." That policy is not written down anywhere. Not on the website, not during online booking, even after entering the vehicle year, not on the intake form, not at check-in. We only found out after showing up and going through check-in. They would not run diagnostics, which was the entire point of the visit. The manager was unhelpful and dismissive when asked about the lack of disclosure. We were actually close to being in the market for a new car and planned to use this appointment to help decide. Instead of a conversation about options or a trade-in, we got turned away and a clear message that our business wasn't wanted unless we'd bought the car there. Not exactly how you build customer loyalty. We won't be back for service or for a new car purchase. More

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