Jin Cai

My experience with Archer Volkswagen has been extremely disappointing, both in terms of customer service and the overall condition of the dealership. As a loyal customer, I was genuinely surprised by th disappointing, both in terms of customer service and the overall condition of the dealership. As a loyal customer, I was genuinely surprised by the complete lack of goodwill or willingness to help us when we faced an unexpected battery issue with our 2024 VW Tiguan. I simply asked whether the dealership could offer a courtesy or some assistance, considering our customer relationship, but there was no meaningful effort to find a reasonable solution. I spent eight years working as a Marketing Manager at Audi, so I understand the automotive industry and, more importantly, the importance of customer loyalty, goodwill gestures, and warranty-related customer care. I know firsthand that there is often a way to help customers when a business genuinely wants to preserve a relationship. Unfortunately, Archer’s handling of this situation left me feeling that there was no genuine intention to help us or treat us fairly. Beyond the service itself, the dealership’s physical condition is equally disappointing. The infrastructure looks severely neglected, dirty, and almost abandoned. Frankly, it resembles a low-end repair shop rather than an authorized Volkswagen dealership. The state of the facilities is unacceptable and does not reflect the standards or professionalism customers should expect from an established automotive brand. From the lack of customer care to the neglected facilities, the entire experience has been deeply disappointing. Customer loyalty should mean something, and customers should not have to beg for basic consideration. I will not be returning to Archer Volkswagen, and I cannot recommend this dealership based on my experience. More

by Felipe Varela Verified Customer Verified Customer

Print

Accommodating, clean, antiquated, affordable, immediate, timely, detailed, thorough, approachable, providing, knowledgeable, remote, deprived, simple, technological. timely, detailed, thorough, approachable, providing, knowledgeable, remote, deprived, simple, technological. More

by ruseneres Verified Customer Verified Customer

Print

The service and personnel were excellent. The men's bathroom was nasty. On my last visit the men's bathroom had paper towels all over the floor. It looked like it hasn't been cleaned in weeks. The men's bathroom was nasty. On my last visit the men's bathroom had paper towels all over the floor. It looked like it hasn't been cleaned in weeks. More

by RASENTER Verified Customer Verified Customer

Print

Ivan is an amazing Service advisor, he always provides the correct information for me and makes sure that my car is always taken care of. the correct information for me and makes sure that my car is always taken care of. More

by Devno7 Verified Customer Verified Customer

Print

Helpful group. Clear in explaining. Try tobe quick and on time. Organized team members. Respectful. Clear in explaining. Try tobe quick and on time. Organized team members. Respectful. More

by astosoun Verified Customer Verified Customer

Print

Excellent service at reasonable price. I will recommend them to my friends and family soon. I will recommend them to my friends and family soon. More

by ann.hanson Verified Customer Verified Customer

Print

Jin was attentive and listened carefully to my concerns. My parts were ordered and received within 3 weeks. My parts were ordered and received within 3 weeks. More

by Mdixon712 Verified Customer Verified Customer

Print

Helpful, efficient. Rep listens to my comments and answers any questions I have. Help plan future work and visits without pressure Rep listens to my comments and answers any questions I have. Help plan future work and visits without pressure More

by bellcs_texas Verified Customer Verified Customer

Print

For quick and easy service bring your VW to Archer Volkswagen. Thank you for the great service! Volkswagen. Thank you for the great service! More

by ed83 Verified Customer Verified Customer

Print

Never followed up on repairs had to go ask and never started on my vehicle started on my vehicle More

by twopounders Verified Customer Verified Customer

Print