Jin Cai

Did not get my car right I had to come back to Archer 2 times, I was very upset. times, I was very upset. More

by cora.rhone Verified Customer Verified Customer

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Great experience with Archer Volkswagen! Special thanks to Jin for going above and beyond when I had an issue with my vehicle. Even with aftermarket equipment that could have complicated thi Special thanks to Jin for going above and beyond when I had an issue with my vehicle. Even with aftermarket equipment that could have complicated things, Jin was understanding, professional, and never made it a big deal. Truly appreciate the excellent customer service and willingness to help. Highly recommend Archer Volkswagen and Jin! More

by S Hernandez Verified Customer Verified Customer

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Very professional and courteous service. The place is clean and the salesmen are not pushy. Recommend them highly The place is clean and the salesmen are not pushy. Recommend them highly More

by narain.jhurani Verified Customer Verified Customer

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I only have experience with the Service Department. They are efficient and honest. Very competitive price too! Keep it up and best luck to everyone! They are efficient and honest. Very competitive price too! Keep it up and best luck to everyone! More

by Phil Verified Customer Verified Customer

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Archer service does a good job and are easy to schedule service with at a convenient time. service with at a convenient time. More

by valerie.rucker Verified Customer Verified Customer

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My experience with Archer Volkswagen has been extremely disappointing, both in terms of customer service and the overall condition of the dealership. As a loyal customer, I was genuinely surprised by th disappointing, both in terms of customer service and the overall condition of the dealership. As a loyal customer, I was genuinely surprised by the complete lack of goodwill or willingness to help us when we faced an unexpected battery issue with our 2024 VW Tiguan. I simply asked whether the dealership could offer a courtesy or some assistance, considering our customer relationship, but there was no meaningful effort to find a reasonable solution. I spent eight years working as a Marketing Manager at Audi, so I understand the automotive industry and, more importantly, the importance of customer loyalty, goodwill gestures, and warranty-related customer care. I know firsthand that there is often a way to help customers when a business genuinely wants to preserve a relationship. Unfortunately, Archer’s handling of this situation left me feeling that there was no genuine intention to help us or treat us fairly. Beyond the service itself, the dealership’s physical condition is equally disappointing. The infrastructure looks severely neglected, dirty, and almost abandoned. Frankly, it resembles a low-end repair shop rather than an authorized Volkswagen dealership. The state of the facilities is unacceptable and does not reflect the standards or professionalism customers should expect from an established automotive brand. From the lack of customer care to the neglected facilities, the entire experience has been deeply disappointing. Customer loyalty should mean something, and customers should not have to beg for basic consideration. I will not be returning to Archer Volkswagen, and I cannot recommend this dealership based on my experience. More

by Felipe Varela Verified Customer Verified Customer

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Accommodating, clean, antiquated, affordable, immediate, timely, detailed, thorough, approachable, providing, knowledgeable, remote, deprived, simple, technological. timely, detailed, thorough, approachable, providing, knowledgeable, remote, deprived, simple, technological. More

by ruseneres Verified Customer Verified Customer

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The service and personnel were excellent. The men's bathroom was nasty. On my last visit the men's bathroom had paper towels all over the floor. It looked like it hasn't been cleaned in weeks. The men's bathroom was nasty. On my last visit the men's bathroom had paper towels all over the floor. It looked like it hasn't been cleaned in weeks. More

by RASENTER Verified Customer Verified Customer

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Ivan is an amazing Service advisor, he always provides the correct information for me and makes sure that my car is always taken care of. the correct information for me and makes sure that my car is always taken care of. More

by Devno7 Verified Customer Verified Customer

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Helpful group. Clear in explaining. Try tobe quick and on time. Organized team members. Respectful. Clear in explaining. Try tobe quick and on time. Organized team members. Respectful. More

by astosoun Verified Customer Verified Customer

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