Jin Cai | Page 9

Had a great experience, costumer service was amazing. Jin was a great help to me Jin was a great help to me More

by rgoodwin809 Verified Customer Verified Customer

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Came for a state inspection and work was done quick with no issues. Jin was courteous and helpful. no issues. Jin was courteous and helpful. More

by soommen Verified Customer Verified Customer

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More than exceeded my expectations, quick service on a Saturday without an appointment car also left cleaner than when I arrive Saturday without an appointment car also left cleaner than when I arrive More

by johnnybradbury Verified Customer Verified Customer

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Seamless service with a smile Will definitely be returning for all my 2024 Jetta needs returning for all my 2024 Jetta needs More

by wendymrichard Verified Customer Verified Customer

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Gin was helpful. He kept me updated with the progress of my car. They did and great job He kept me updated with the progress of my car. They did and great job More

by CHAMICA_KEYS Verified Customer Verified Customer

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Jin is always a great service provider. I enjoy going to speaking with him. Thanks. I enjoy going to speaking with him. Thanks. More

by Actor4reel Verified Customer Verified Customer

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Vehicle back at the dealership for regular maintenance. Jin has been great multiple times we have worked with him. He was very open and provided constant and timely updates. Jin has been great multiple times we have worked with him. He was very open and provided constant and timely updates. More

by sergiofuentez Verified Customer Verified Customer

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Jin got the work done promptly and applied the discounts. Pulled the vehicle up while I paid. Pulled the vehicle up while I paid. More

by hardinjg123 Verified Customer Verified Customer

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Very good service and attention. Mr Jin always give the extra mile in customer service Mr Jin always give the extra mile in customer service More

by enlaceca Verified Customer Verified Customer

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Service Rep did not communicate clearly. Appt 7am - asked when car will be ready was told lunch time. For me that is between 12pm and 1pm. Got a service email estimate noting a promised ti Appt 7am - asked when car will be ready was told lunch time. For me that is between 12pm and 1pm. Got a service email estimate noting a promised time of 6:30pm. That was the second unclear change communication. Called for status around 12:30pm, was kept on hold for 3-5 minutes. Was then of by the rep they were having issues with the upload, I guess the reason for the delay. Did not receive any communication about delays or issues. Received text at 2:48pm car was ready. Asked for clarification of work completed. Received “Yup! All services done.” Made my own arrangements for a ride..Picked up car after 4pm. Requested a car wash, which was not done well. Experiencing issues with the radio, hope the upload was done properly. Was not having issues before. Will follow up if it continues. More

by mppena13 Verified Customer Verified Customer

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