Jin Cai | Page 9

Jin is very professional and timely. He catered to my disability while getting out and into my vehicle. He catered to my disability while getting out and into my vehicle. More

by nhouston88 Verified Customer Verified Customer

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A bit pricey on some things, but very thorough. I'm happy I took my car here and will again. I'm happy I took my car here and will again. More

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I brought my 2017 Golf R in a couple of months ago for a few issues that affected the drive ability of the car. Jin was my service provider who helped me through the process of diagnosing and fixing the pro few issues that affected the drive ability of the car. Jin was my service provider who helped me through the process of diagnosing and fixing the problem (s). Through it all, he was very polite, communicative and reasonable. I know very little about cars and he was very patient in his explanation of what the issues were and what needed to be done. He worked with me on the pricing which I really appreciated. I never felt like I was disrespected nor being taken advantage of because I was a female. For several years prior to this last visit, I was getting my service and maintenance done at a dealership that was 20 miles away because I didn’t care for the vibe I got at Archer (this was my second Golf that I got from Archer so I had been dealing with them for years prior). I think the only reason I kept coming back prior to taking my business elsewhere was because I had a good rapport with the service manager at the time. However, after he retired, I decided to go out of my way to get service from another VW dealership that was 30 minutes away despite Archer being 5 minutes from my house! But because my car had a major issue a couple of miles from Archer, I had it towed there for convenience sake. I’m just thankful that Jin was the one I dealt with because it made a difficult situation much more bearable. I will go back to Archer now on the strength of the service I got from Jin! I highly recommend him to anyone considering getting service from Archer VW. More

by HTBN1969 Verified Customer Verified Customer

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Visiting with Archer Volkswagen is comparable to visiting with family where everybody knows your name. with family where everybody knows your name. More

by craigcmg2 Verified Customer Verified Customer

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Rating this last visit alone, disappointed is the word I would choose to sum it up. I brought my car in under warranty to have the SOS fixed. What should have taken one day to fix took several days for a re would choose to sum it up. I brought my car in under warranty to have the SOS fixed. What should have taken one day to fix took several days for a response from anyone at Archer. After 3 or 4 days there I was informed we had to wait on an authorization on parts. Dissatisfied with that response I took my car to another VW dealership for a second opinion. My car was fixed the same day. Verbatim from my repair order detail “duplicated concern , performed reset by removing fuse for OCU module. Let vehicle sit for 15 minutes without fuse. Reinstalled fuse and performed software configuration for emergency/OCU module and green light came on.” More

by SJMCSCOTT3 Verified Customer Verified Customer

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Archer is a great dealership. I have always had a good experience there. They do good work. I have always had a good experience there. They do good work. More

by ST Verified Customer Verified Customer

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I walked into Archer Volkswagen with an open mind and a clear mission: to find a safe, comfortable, spacious, and reliable vehicle. The Archer family business truly understands family, safety, and honesty. clear mission: to find a safe, comfortable, spacious, and reliable vehicle. The Archer family business truly understands family, safety, and honesty. I experienced all of that from the moment I arrived. From start to finish, my options were clearly laid out. I sat in and explored every vehicle I thought I wanted, but Lee, my sales advisor, ultimately put me in the vehicle he knew I’d love and genuinely needed. His experience, insight, and honesty made this entire process a major plus. One test drive was all it took! I drove off the lot in the perfect car for me. I’m incredibly excited to start my journey with my new Volkswagen Atlas Cross Sport. This was hands down the best car buying experience I’ve ever had. At Archer Volkswagen, you feel welcomed, heard, valued, and supported throughout your entire car buying journey. Five stars, two thumbs up! Get with Lee, get with Archer, get with Volkswagen. Highly recommend! More

by Briana Garcia Verified Customer Verified Customer

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Jin is always so helpful and prompt to provide services and helpful information about my car- would highly recommend this dealership! Always so accommodating! and helpful information about my car- would highly recommend this dealership! Always so accommodating! More

by nrshaw112 Verified Customer Verified Customer

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$200 oil change and cabin filter change. Even though i did cabin 4 months ago. Had an appointment for 730am didnt have my car ready til 1030am. Needed my windshield repaired and they couldn' Even though i did cabin 4 months ago. Had an appointment for 730am didnt have my car ready til 1030am. Needed my windshield repaired and they couldn't help me till Tuesday. I went friday. Now my chip spread and isn't covered under my warranty. Everytime i take my car to get its routine service i have a bad experience More

by MYNAME7390 Verified Customer Verified Customer

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Jim did a great job finding out about the warranty before we asked. Very heloful we asked. Very heloful More

by KATESENFTEN Verified Customer Verified Customer

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