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Jo Carroll

Overview Reviews (55) Inventory (167)

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Jo Carroll

Service Writer

Germain Mazda West

1345 Automall Parkway
Columbus, OH 43228

hi, I'm Jo! ⊹ ࣪ ˖ resident miata enthusiast and knowledgeable of all things Mazda. I've been in the industry for almost 4 years and always enjoy helping people love their vehicle. Whether you've had your car for 6 years or 6 months, I can help you figure out the best plan for keeping your Mazda in top shape! When I am not at work, I enjoy frequenting Columbus Crew games with my family, playing with my cat Pippa, and attending concerts ᓚ₍⑅^..^₎♡

Contact Me

5.0

55 Reviews

Overview Reviews (55) Inventory (167)

Dealership Experience

3 yrs, 10 mos

Industry Experience

3 yrs, 10 mos

5.0

55 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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55 Reviews of Jo Carroll

February 08, 2026

Dealership Rating

Employee Rating

The staff were very professional and kind. No pressure tactics regarding repairs recommended, which I really appreciated. No pressure tactics regarding repairs recommended, which I really appreciated. More

by ashanti.vannoy

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jolie Carroll

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Feb 09, 2026 -

Germain Mazda West responded

We appreciate your feedback! Thank you for choosing Germain Mazda West and for highlighting our professional and kind service. We look forward to seeing you again, Ashanti!

February 02, 2026

Dealership Rating

Employee Rating

Appointment times are always honored, the text and email updates and inspection are thorough , and everyone is always professional and welcoming. updates and inspection are thorough , and everyone is always professional and welcoming. More

by ksuhoza

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jolie Carroll

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Feb 03, 2026 -

Germain Mazda West responded

Thanks for sharing your positive experience with us at Germain Mazda West! We look forward to serving you next time!

January 24, 2026

Dealership Rating

Employee Rating

I like this dealership. It's clean and the employees are friendly, knowledgeable, and efficient. This always makes for a pleasant experience. It's clean and the employees are friendly, knowledgeable, and efficient. This always makes for a pleasant experience. More

by LEE_ERICAN

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jolie Carroll

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Jan 26, 2026 -

Germain Mazda West responded

Thank you for the kind words, Lee! We’re delighted to hear you enjoy our friendly and efficient team. We appreciate your support and we hope to see you again at Germain Mazda West!

January 22, 2026

Dealership Rating

Employee Rating

Awesome people very professional easy to talk with and extremely friendly Ya'll made me a customer for life extremely friendly Ya'll made me a customer for life More

by CEC8265

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jolie Carroll

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Jan 23, 2026 -

Germain Mazda West responded

Thank you for choosing Germain Mazda West and for sharing your awesome feedback! We are delighted to have you as a customer for life! See you next time!

January 13, 2026

Dealership Rating

Employee Rating

It was easy and quick and affordable They fit me in at the last minute to accommodate my schedule the last minute to accommodate my schedule More

by jbechtel0

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jolie Carroll

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Jan 14, 2026 -

Germain Mazda West responded

We appreciate your feedback and are pleased to hear your visit was quick, convenient, and affordable. Thank you for choosing us at Germain Mazda West.

January 10, 2026

Dealership Rating

Employee Rating

Service was excellent, timely, loaner car available and ready..kept me informed.. good coffee and snacks! ready..kept me informed.. good coffee and snacks! More

by J1is

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: John Bechtel, Ron Pineda

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Jan 12, 2026 -

Germain Mazda West responded

We’re so happy to hear you enjoyed our amenities and seamless service! Thank you for choosing Germain Mazda West and for sharing your five-star feedback. See you next time!

January 03, 2026

Dealership Rating

Employee Rating

Jolie was great to deal with, the appointment was on time and the inspection video is a nice touch to show if there's any issues. and the inspection video is a nice touch to show if there's any issues. More

by CRAIG.FRENCH1960

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jolie Carroll

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Jan 06, 2026 -

Germain Mazda West responded

Craig, we’re glad to hear Jolie took such good care of you here at Germain Mazda West, and that you appreciated our inspection videos, too! Thank you for sharing your feedback and come back to see us anytime!

December 29, 2025

Dealership Rating

Employee Rating

Didn't wait around long for an oil change. In and out is the name of the game In and out is the name of the game More

by JOSH_FRAZIER87

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jolie Carroll

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Dec 30, 2025 -

Germain Mazda West responded

It's always our aim to have you back on the road in no time, Josh. Thanks for sharing your satisfaction with our team at Germain Mazda West!

December 29, 2025

Dealership Rating

Employee Rating

It's always a good experience so far They are always friendly and try too be helpful and explain what my car may need friendly and try too be helpful and explain what my car may need More

by SUSANP1972

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jolie Carroll

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Dec 30, 2025 -

Germain Mazda West responded

Thank you so much for sharing your positive experience, Susan! We truly appreciate your business and hope to see you again at Germain Mazda West. Safe travels!

December 23, 2025

Dealership Rating

Employee Rating

Despite not having an appointment due to an emergency, they were able to squeeze me in and help with my vehicle. 100% Recommend! they were able to squeeze me in and help with my vehicle. 100% Recommend! More

by braidencheatham2001

Verified Customer

Purchase Time

Recommend Dealer

Yes

Report | Print

Dec 24, 2025 -

Germain Mazda West responded

We're here to help whenever you need us, Braiden! Thank you for choosing Germain Mazda West and for sharing your support. We hope everything is smooth sailing from here on out, but you know where to find us if anything comes up!

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