Jo Carroll
Jo Carroll at Germain Mazda West

Jo Carroll | Page 6

Service Writer

Germain Mazda West

1345 Automall Parkway
Columbus, OH 43228

Contact Me
5.0
62 Reviews

hi, I'm Jo! ⊹ ࣪ ˖ resident miata enthusiast and knowledgeable of all things Mazda. I've been in the industry for almost 4 years and always enjoy helping people love their vehicle. Whether you've had your car for 6 years or 6 months, I can help you figure out the best plan for keeping your Mazda in top shape! When I am not at work, I enjoy frequenting Columbus Crew games with my family, playing with my cat Pippa, and attending concerts ᓚ₍⑅^..^₎♡

Dealership Experience

4 yrs

Industry Experience

4 yrs

5.0

62 Reviews

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62 Reviews of Jo Carroll

June 26, 2025

Dealership Rating
Employee Rating

The service was a good price and well done. The waiting area made me feel pampered More

by SUEKAYALATTE
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Jun 26, 2025

Germain Mazda West responded

Thanks so much for the 5-star review of Germain Mazda West!

June 24, 2025

Dealership Rating
Employee Rating

No problem with drop off and use of loaner car. Went smoothly on about my day. More

by AVR92434
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Bechtel

Jun 24, 2025

Germain Mazda West responded

Thank you for your confidence in Germain Mazda West! We appreciate your business.

June 20, 2025

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Employee Rating

Nice friendly atmosphere. The representative was nice and attentive to my needs. I would recommend this dealership More

by kenneth.voris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Efrain Hidalgo

Jun 23, 2025

Germain Mazda West responded

Thank you for recommending Germain Mazda West! We're happy to hear that our team provided a friendly and attentive experience. We look forward to serving you in the future!

June 20, 2025

Dealership Rating
Employee Rating

Excellent service from greeting to leaving. Jo was professional in every way. Zoom zoom! Super waiting area, too. More

by schwartz1949
Recommend Dealer
Yes

Other Employees Tagged: Jolie Carroll

Jun 20, 2025

Germain Mazda West responded

We're happy to hear that Jo and the Germain Mazda West team provided excellent service! Thanks for highlighting our waiting area as well. Enjoy your ride!

June 15, 2025

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Employee Rating

Bought my 2024 CX-50 here and the experience afterwards has been awesome. They really take care of their customers. More

by flygon1990
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kyra Kanicki, Ron Pineda

Jun 16, 2025

Germain Mazda West responded

We're delighted to hear that your experience with Germain Mazda West has been awesome and that you're enjoying your 2024 Mazda CX-50! Our team is committed to taking great care of our customers, so thank you for the kind words.

June 14, 2025

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Employee Rating

I do not have anything specific to say about this dealer in particular thank you. More

by KFRAZIER67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Conor O'Leary, Efrain Hidalgo

Jun 16, 2025

Germain Mazda West responded

Thank you for sharing your five-star rating of Germain Mazda West!

June 14, 2025

Dealership Rating
Employee Rating

Had oil leaking after having it serviced. Jolie was very helpful over the phone and they even brought my car back after it was fixed. Excellent service from everyone More

by DRLIND525
Recommend Dealer
Yes

Other Employees Tagged: Efrain Hidalgo

Jun 16, 2025

Germain Mazda West responded

We're delighted to hear that Jolie and the Germain Mazda West team provided excellent service and resolved your issue promptly. Thank you for sharing your experience with us!

May 29, 2025

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Employee Rating

Very pleasant experience getting service at Germain Mazda West, wonderful facility and people. They have always taken great care of our Mazda and us. More

by Chautauqua
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 30, 2025

Germain Mazda West responded

Thank you for sharing your positive experience with Germain Mazda West! We're delighted to hear that our team and facility have consistently taken great care of both you and your Mazda. We look forward to serving you again in the future!

May 28, 2025

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Employee Rating

Warranty issue handled professionally and efficiently. Loaner vehicle provided, part was replaced same day. No issues since. . More

by DETWILERJERRY
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Kyra Kanicki, Ron Pineda

May 28, 2025

Germain Mazda West responded

We're glad to hear that your warranty issue was resolved smoothly and efficiently at Germain Mazda West. It's great to know the loaner vehicle helped make things convenient for you, and we're pleased everything is running well now!

May 08, 2025

Dealership Rating
Employee Rating

Everything went fine in my first visit to your service facility. Appreciated being able to get an appointment with short notice. Service was done as requested. More

by PAULHINDERS
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Efrain Hidalgo

May 08, 2025

Germain Mazda West responded

We're delighted to hear that your first visit went smoothly and you appreciated the quick appointment at Germain Mazda West. Thank you for choosing us, and we look forward to assisting with any future needs!

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