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Jo Carroll
Jo Carroll at Germain Mazda West

Jo Carroll

Detailer

Germain Mazda West

1345 Automall Parkway
Columbus, OH 43228

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5.0
66 Reviews

hi, I'm Jo! ⊹ ࣪ ˖ resident miata enthusiast and knowledgeable of all things Mazda. I've been in the industry for almost 4 years and always enjoy helping people love their vehicle. Whether you've had your car for 6 years or 6 months, I can help you keep your Mazda in top shape! When I am not at work, I enjoy frequenting Columbus Crew games with my family, playing with my cat Pippa, and attending concerts ᓚ₍⑅^..^₎♡

Dealership Experience

4 yrs, 2 mos

Industry Experience

4 yrs, 2 mos

5.0

66 Reviews

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66 Reviews of Jo Carroll

June 07, 2026

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Employee Rating

Fast and well trained staff. Very nice and friendly staff. Clean and comfortable waiting area. More

by SGTmount
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Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Efrain Hidalgo, Ron Pineda

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Jun 07, 2026

Germain Mazda West responded

It’s wonderful to hear our team provided efficient, friendly service and that you enjoyed the clean, comfortable waiting area. We’re pleased your used Mazda purchase met your needs. Thank you for sharing your feedback and we hope to see you again soon. Ashley Buzzelli - General Manager - 614-383-4401

May 17, 2026

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Employee Rating

They were great. They promised to fix my car in the time frame what they said. More

by CHAN_MINE2000
Recommend Dealer
Yes

Other Employees Tagged: Efrain Hidalgo, Ron Pineda

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May 17, 2026

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Employee Rating

Very friendly and interactive customer service. Answered my questions and kept me informed of progress as the work was done. More

by serena_case
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Efrain Hidalgo, Ron Pineda, Andrew Mathias

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May 14, 2026

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Employee Rating

Friendly, courteous service department. Ron keeps customers informed and makes good recommendations based on tech assessments. More

by Steve S
Recommend Dealer
Yes

Other Employees Tagged: Philip Ramirez, Ron Pineda

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May 14, 2026

Germain Mazda West responded

Hi Steve, thanks for sharing your feedback about Ron and the rest of our team! See you next time at Germain Mazda West!

April 28, 2026

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Employee Rating

Excellent service, attention to detail, provide vehicle while mine was being serviced! I love everything about this dealership! More

by SANDY.ELSEA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ron Pineda

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Apr 28, 2026

Germain Mazda West responded

We love hearing that you had an excellent experience with our team! Thank you from all of us at Germain Mazda West!

April 04, 2026

Dealership Rating
Employee Rating

Great dealership. Fast and efficient. John Bechtel always is awesome. Gets me in for maintenance. Jo is amazing. Keep up the good work!! Thank you. More

by drscpaz
Recommend Dealer
Yes

Other Employees Tagged: John Bechtel, Efrain Hidalgo

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Apr 06, 2026

Germain Mazda West responded

We're grateful for your awesome feedback about John and Jo! Thank you for choosing Germain Mazda West for your service needs.

March 30, 2026

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Employee Rating

I had a good experience. Andrew did a nice job on the video of my car including the suggestions on things to to to keep it running smoothly. Thanks. More

by Kingj335
Recommend Dealer
Yes

Other Employees Tagged: Andrew Mathias

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Mar 30, 2026

Germain Mazda West responded

We're thrilled to hear Andrew provided a helpful video and suggestions for your car. Thank you for choosing Germain Mazda West!

March 17, 2026

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Employee Rating

Jessica, Service Director, solved an issue I had and provided me excellent customer service. Her efforts were appreciated. More

by Janet S
Recommend Dealer
Yes
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Mar 17, 2026

Germain Mazda West responded

Hi Janet, it's great to know that Jessica turned things around for you! Thank you for choosing Germain Mazda West. See you next time! Safe travels!

March 17, 2026

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Employee Rating

Great service center that was able to repair my vehicle in a timely manner with professionalism More

by AKAZLAUSKY001
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Mar 17, 2026

Germain Mazda West responded

It means so much to us to see your review! Thanks from the team at Germain Mazda West.

March 15, 2026

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Employee Rating

I always trust taking my car here. I love that they send a video review of my car. More

by Rcyerkes
Recommend Dealer
Yes

Other Employees Tagged: Efrain Hidalgo, Ron Pineda

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Mar 16, 2026

Germain Mazda West responded

Thanks so much for the 5-star review of Germain Mazda West!

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