Joan Figuereo | Page 5

today we were shopping for a Honda Pilot. We agreed on a Pilot and we were negotiating the price. The sales manager made and offer and after I discussed with my husband I told the saleswoman that we accepte Pilot and we were negotiating the price. The sales manager made and offer and after I discussed with my husband I told the saleswoman that we accepted their offer. When she went to tell the manager she came back and said that offer no longer stood and the price was much higher. While I had been on the phone with my husband another agent sold the vehicle we had agreed to buy. There are no ethics in car sales and we will not be returning to this dealer. More

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Johan was very patient and understanding and help make the car buying process easy. We are very happy with our 2019 Honda pilot thank you to you all that work late nights with us the car buying process easy. We are very happy with our 2019 Honda pilot thank you to you all that work late nights with us More

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My lease was up in my 2018 Honda Pilot and last week I went to the original dealer that I got it from to see what deal they could give me to lease a new 2021 Pilot. After a lot of back and forth with the went to the original dealer that I got it from to see what deal they could give me to lease a new 2021 Pilot. After a lot of back and forth with the Salesman and the Sales Manager, they told me their “best deal”, but I left the dealer without a new Pilot because they didn’t have the color I wanted. They said that they were going to try to find it. Thank God they didn't have it, as I thought that they could have offered me a better deal. Then, the next day I went to Honda of Westminster because they had the color that I wanted in their inventory and I wanted to see if they could give me a better deal. When I got there, I was received by one of the Sales Manager and he introduced me to Ken Mercer. I have never felt more comfortable with a Sales Associate at a dealership. His professionalism, honesty, and empathy were exceptional! He was able to work the deal out with the General Manager and they gave me a much better deal than the one I had at the other dealership and I got a wonderful 2021 Honda Pilot in the color that I wanted. If you are looking for the best Sales Associate there is out there to buy a Honda, look no further, Ken Mercer will be your best option. And if you are looking for the best Honda dealership with the best deal and the best personnel, you have to visit Honda of Westminster. You will not be disappointed! Other personnel that were part of the transaction, Robert Lee (General Manager) Keith O’Connor (General Sales Manager), Joan Figuereo (Sales Manager), and Gregg Smith (Financial Manager) were awesome too. They will be my dealership for life. Thanks so much for a great service! More

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I recently purchased a used car from Heritage Honda and my sales person was Mr. Ernie who was great and professional. I very much enjoyed my experience with him. He was very easy to deal with and explained my sales person was Mr. Ernie who was great and professional. I very much enjoyed my experience with him. He was very easy to deal with and explained everything well and I loved his follow ups after the purchase. highly recommend Mr. Ernie for everyone and for sure will be recommending him to my circle. In fairness the whole crew were great starting from receiving an email from Robert, then a follow up by Chris, who is also amazing, and later met Joan the other manager, and finally by Craig of the finance department. More

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I have never owned a brand new car until now! Everyone at heritage Honda that helped me through this first time buyer experience made it super smooth and stress free. Shout out to David, Joan and Adam! heritage Honda that helped me through this first time buyer experience made it super smooth and stress free. Shout out to David, Joan and Adam! More

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When it comes to purchasing a new car , heritage Honda in Westminster does it the best. A very smooth process overall with David and Joann. Westminster does it the best. A very smooth process overall with David and Joann. More

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