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Joanna Oates
791 Reviews
Dealership Experience
22 yrs, 6 mos
Industry Experience
34 yrs, 6 mos
Specialties & Trainings
Master Certified with Lexus
ASE Certified
791 Reviews
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791 Reviews of Joanna Oates
September 19, 2019
Great people Great Service Every time I drive over 50 mikes to come to this center I am ALWAYS greeted with a warm wonderful Welcome and My Service Rep Johanna who is terrific m Every time I drive over 50 mikes to come to this center I am ALWAYS greeted with a warm wonderful Welcome and My Service Rep Johanna who is terrific makes sure all my concerns are met and allievieated. This center and its staff and mechanics makes my drive well worth it!! More
by RICHARD391
Verified Customer
September 17, 2019
The 10,000 mile service was prompt and efficient. Rallye always does what I need when I need it! The ability to schedule appointments is easy and I never need to wait long for a service date. That's Rallye always does what I need when I need it! The ability to schedule appointments is easy and I never need to wait long for a service date. That's perfection, to me! More
by MARK WURZEL
September 13, 2019
Service Department is consistently great This is a follow-up review of Rallye Lexus service which is always a 10! 1) You pull in and you are immediately greeted by a member of the service te This is a follow-up review of Rallye Lexus service which is always a 10! 1) You pull in and you are immediately greeted by a member of the service team, who is genuinely happy to see you; 2) Mere moments later, the service representative appears to discuss your concerns, why you are there, what is going to happen to your car and there are no surprises; 3) the waiting area is extremely pleasant with free bottled water, coffee, bagels and muffins (or request a loaner, which they are happy to provide and drive a virtually new Lexus for the day. The new GS is a awesome; 4) I was told 90 minutes and I was back on the road in just over 90 minutes. More
by RVALLI
September 10, 2019
Maintenance The service staff at Rallye Lexus (Mike M, Maria, Joanna), make the service experience as pleasant as can be. Along with the sales staff and managemen The service staff at Rallye Lexus (Mike M, Maria, Joanna), make the service experience as pleasant as can be. Along with the sales staff and management ( John Capozzi), there professionalism is second to none. Any issue I have, they resolve it. Aside from us loving Lexus cars, the service we receive makes us Lexus for Life. As usual, a job well done!!! Thanks. Damiano family More
by JDAMIANO1121
Other Employees Tagged: Mike Reidy, Maria Santoro , John Capozzi, Michael Montijo, Pamela Palasciano
September 09, 2019
Rallye Lexus of Glen Cove: “commitment to excellence” I have visited several different auto dealerships/service departments throughout my many years as a car owner. I have to say Rallye Lexus ranks at or I have visited several different auto dealerships/service departments throughout my many years as a car owner. I have to say Rallye Lexus ranks at or near the top of the list. The service advisors are always courteous, professional and efficient. The level of service has been excellent. More
by Lexuslaw28
Other Employees Tagged: Frank Licari
September 04, 2019
Excellent service JoAnna provided the best customer service. She followed up with me and informed me of the status with my vehicle. She helped provide a loaner of my ch JoAnna provided the best customer service. She followed up with me and informed me of the status with my vehicle. She helped provide a loaner of my choosing. Thank you! More
by KLOH7_2000
September 03, 2019
Just passing thru Always a pleasure as usual i drive over 20 miles to have my vehicle serviced here, just went in for a tire leak issue. Problem was resolved without a Always a pleasure as usual i drive over 20 miles to have my vehicle serviced here, just went in for a tire leak issue. Problem was resolved without any difficulties. More
by woodley.ap
September 03, 2019
Great service with a smile every time! Joanna is great! She always takes great care of you and keeps in touch during the day so you know when your car is ready. Joanna is great! She always takes great care of you and keeps in touch during the day so you know when your car is ready. More
by NANCY.NAHMIAS
September 03, 2019
Service The lady who handle my paperwork was extremely nice and took care of all my need. I don’t remember her name but she was excellent. The lady who handle my paperwork was extremely nice and took care of all my need. I don’t remember her name but she was excellent. More
by jmandra27725
Other Employees Tagged: Maria Santoro , Pamela Palasciano
September 02, 2019
Excellent service department Joanna is the service representative that I see when I bring my car in for service. She is professional, attentive to my needs, and keeps me informed Joanna is the service representative that I see when I bring my car in for service. She is professional, attentive to my needs, and keeps me informed at all times. She is an asset to Rallye Lexus, and the reason I will only go to Rallye Lexus for service. Thank you Joanna. Respectfully, Lori Andersen More
by LORIMANDERSEN
