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Joanna Oates
793 Reviews
Dealership Experience
22 yrs, 9 mos
Industry Experience
34 yrs, 9 mos
Specialties & Trainings
Master Certified with Lexus
ASE Certified
793 Reviews
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793 Reviews of Joanna Oates
November 01, 2018
Changed my service to more expensive option I had scheduled an oil change and that's it. Instead it was taken in for a "servicing" which involved an increased fees. What is the point of selectin I had scheduled an oil change and that's it. Instead it was taken in for a "servicing" which involved an increased fees. What is the point of selecting a service online? And changing it to more expensive services that weren't agreed on. More
by JERYNpk@gmail.com
Verified Customer
October 25, 2018
Awesome experience Excellent service scheduling. Easy in and out. Great snacks and coffee!! Everyone is so pleasant!! The shop foreman was very friendly and extremely h Excellent service scheduling. Easy in and out. Great snacks and coffee!! Everyone is so pleasant!! The shop foreman was very friendly and extremely helpful! Would recommend this dealership every time!! More
by twinquin1
Other Employees Tagged: Anthony Piccirillo , Frank Licari, Shop foreman
October 24, 2018
Excellent service Thank you Joanna for always welcoming my us and for your invaluable advice. Wonderful attentive staff and crew, helpful and knowledgeable. We’ve be Thank you Joanna for always welcoming my us and for your invaluable advice. Wonderful attentive staff and crew, helpful and knowledgeable. We’ve been with Lexus for a long time because of how graciously we’re treated More
by SUSANSGOLD
October 16, 2018
The best. Best service department, great sales people, and awesome cars. Dave Tuben treats me like a friend and always looks out for my best interests. Snack Best service department, great sales people, and awesome cars. Dave Tuben treats me like a friend and always looks out for my best interests. Snack More
by BILLETHERIDGE51
Other Employees Tagged: Anthony Costanzo, Mike Reidy, Maria Santoro , Steven Holmes, Frank Licari, David Tubens
October 12, 2018
friendly, professional representatives received exactly what I came for in a efficient, professional manner in clean comfortable surroundings. the type of service needed was clearly explain received exactly what I came for in a efficient, professional manner in clean comfortable surroundings. the type of service needed was clearly explained together with the cost and a loaner car was offered which was appreciated. More
by EDWARDMEHLER
Other Employees Tagged: Mike Reidy, Maria Santoro , Pamela Palasciano
October 12, 2018
Service Always helpful and easy to get appointments with the service department. They should follow up and make sure that you make your yearly visits for ser Always helpful and easy to get appointments with the service department. They should follow up and make sure that you make your yearly visits for service. More
by NYYANKEEE7
Other Employees Tagged: Do Chang
October 09, 2018
Just a pleasant service experience for my Lexus!!! Called on short notice for annual service and I was able to get the next day appointment and a loaner. Everything went smooth and fast! Called on short notice for annual service and I was able to get the next day appointment and a loaner. Everything went smooth and fast! More
by Junguuuk
October 04, 2018
excellent service Easy to get same day appointments, prompt service, open on Saturdays, all work and routine maintenance explained in full, never had a problem with wo Easy to get same day appointments, prompt service, open on Saturdays, all work and routine maintenance explained in full, never had a problem with work /repairs done on car, highly recommended More
by kjhiggi@aol.com
October 03, 2018
Customer service not at the level you would expect for a Lex Customer service not what you would expect for a Le is dealership or any high end car. This is the third Lexus I have purchased and my family had a cu Customer service not what you would expect for a Le is dealership or any high end car. This is the third Lexus I have purchased and my family had a custom of purchasing your cars. After this experience I will definitely be moving over to Mercedes Benz. More
by MSCONWELL
