Joanna Oates | Page 75

always excellent Whenever I go there I am greeted with a smile. If a part is not in, a loaner is supplied- no problem. I have never had a bad experience. Whenever I go there I am greeted with a smile. If a part is not in, a loaner is supplied- no problem. I have never had a bad experience. More

by MIKIDSALES Verified Customer Verified Customer

Report | Print

Regular service I scheduled the service and asked for the brakes to be checked. Joanne called me with the estimate and suggested a replacement plan 😊 After I picked I scheduled the service and asked for the brakes to be checked. Joanne called me with the estimate and suggested a replacement plan 😊 After I picked up the car I heard a noise from the car and a few days later called and Pam helped me out giving me a loaner car so I could cover the Manhasset graduation. Issue fixed More

by ecj95us Verified Customer Verified Customer

Report | Print

Invited to special event The special event was well organized and amazingly nice gifts to participates. Appointments were scheduled which allowed for timely individual attent The special event was well organized and amazingly nice gifts to participates. Appointments were scheduled which allowed for timely individual attention. Even though the event was crowded the staff was incredible in meeting my needs. Mr Tubens was excellent! He was very thorough and I really appreciated his patience in reviewing the various options available in selecting my car. The staff at Rallye Lexus really make you feel that they appreciate your business. The experience was great! More

by DOGLOVER25 Verified Customer Verified Customer

Report | Print

Ended Lease/New Lease I have been a client with Rallye Lexus for approximately years. I am welcomed each visit by name and treated with the utmost professionalism. Anthony I have been a client with Rallye Lexus for approximately years. I am welcomed each visit by name and treated with the utmost professionalism. Anthony Piccirillo has been my sales consultant for approximately 10 years. He is salesman extraordinaire. Anthony has a wonderful, no pressure personality with the client's best interest in mind. He is available by phone, in person, and email at any time. I would like for consumers to know that I have been to other Lexus dealers on Long Island NY, and there is no comparison to Rallye Lexus. In addition, the service and parts department exceeds expectations. Pamela Palasciano is extremely knowledgeable, friendly, and professional. Joanna Oates follows suit with Pam. I have also known Karl Hernandez, loaner manager for many years. He has kept a professional relationship with me since moving from sales. Karl takes interest in not only his loaner car customer satisfaction, but also in customer overall satisfaction. Finally, Matt Moore, vehicle delivery specialist, is very knowledgeable and patient. He has spent much time helping me learn about the technology and features in my 2018 Lexus GS 250. More

Report | Print

Service Excellence Been servicing at Rallye since 1993 and continue to do so even though there are currently closer Lexus centers. Currently own 2 Lexus vehicles. Easy Been servicing at Rallye since 1993 and continue to do so even though there are currently closer Lexus centers. Currently own 2 Lexus vehicles. Easy to set appointment and check in timely when I arrive. All employees friendly, polite and willing to please. Service is prompt and issue always resolved effectively Deal with either Joann Oates or Pat Palasciano as service advisers who are attentive and provide quality guidance, as necessary. Have been requesting Ed Munsinger as service technician as he knows the vehicles well and handles all matters competently. More

by Terry S Verified Customer Verified Customer

Report | Print

great as always Best service department of any dealership I have ever used. The work is always impeccable and the service staff are outstanding, friendly and helpful Best service department of any dealership I have ever used. The work is always impeccable and the service staff are outstanding, friendly and helpful. great people More

by ELENI36 Verified Customer Verified Customer

Report | Print

Consistently Excellent Care The service department at Rallye Lexus takes great care of my car and of me. Mike Reidy, Joanna Oates, and the entire team make servicing my car a ple The service department at Rallye Lexus takes great care of my car and of me. Mike Reidy, Joanna Oates, and the entire team make servicing my car a pleasant experience. They are prompt, responsive, and accessible. I highly recommend Rallye for all Lexus transactions. More

by JANETKNIPFING Verified Customer Verified Customer

Report | Print

Great service This is my ninth Lexus. All of them have been serviced at Lexus Glen Cove. I’ve always been satisfied and if I wasn’t they were always accommodating. This is my ninth Lexus. All of them have been serviced at Lexus Glen Cove. I’ve always been satisfied and if I wasn’t they were always accommodating. More

by Sushigal Verified Customer Verified Customer

Report | Print

TRUSTWORTHY! I was at first I was very wary of using a dealership's service department, cynically thinking that as my car aged, they would "find problems" that wou I was at first I was very wary of using a dealership's service department, cynically thinking that as my car aged, they would "find problems" that would prompt me to buy a new car. Not so here. My car has proven relatively issue-free for the 9 years I've owned it and going strong. If I do decide to buy a new car it would be because of the stellar record I have experienced with my aging car, not because of greater and greater repair costs. I trust this service department completely. Honest, courteous and expert. More

by LAUREL C Verified Customer Verified Customer

Report | Print

Very helpful , excellent service Knowledgable and curteous staff, informative and patient, even when I asked many questions .felt confident leaving my vehicle and knowing that attent Knowledgable and curteous staff, informative and patient, even when I asked many questions .felt confident leaving my vehicle and knowing that attention to detail would be a high priority in this dealership More

by IROMAN23 Verified Customer Verified Customer

Report | Print