Joanne Sasso
Joanne Sasso at Colonial Nissan of Medford

Joanne Sasso

Service Advisor

Colonial Nissan of Medford

104 Mystic Ave
Medford, MA 02155

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4.8
467 Reviews

Dealership Experience

16 yrs, 9 mos

Industry Experience

43 yrs

Languages Spoken

English English

4.8

467 Reviews

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467 Reviews of Joanne Sasso

June 18, 2025

Dealership Rating
Employee Rating

They have a broad range of cars, with good service. Timely. Does not oversell services. More

by anthony.bevilacqua
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 18, 2025

Colonial Nissan of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Alex Chase, Service Manager achase@nissanofmedford.com

June 11, 2025

Dealership Rating
Employee Rating

Really nice experience buying my Nissan Kicks. Very welcoming atmosphere.Nice group of people operating this dealership. More

by sandybodner1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

Jun 11, 2025

Colonial Nissan of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Alex Chase, Service Manager achase@nissanofmedford.com

June 11, 2025

Dealership Rating
Employee Rating

i received a comprehensive report on my car. They gave me a print out on what I may need to address in the future .And i was not pressured to make a future appointment. Joanne was so professiona More

by CHRISTNEARR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 11, 2025

Colonial Nissan of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Nissan of Medford! Alex Chase, Service Manager achase@nissanofmedford.com

June 08, 2025

Dealership Rating
Employee Rating

The service department at this dealership is fantastic, the service advisors are very experienced and knowledgeable about helping you get your vehicle repaired quickly and efficiently. The mechanics are am More

by nspirito
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona , Phil Marotta, Josh Zeobro

Jun 08, 2025

Colonial Nissan of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Alex Chase, Service Manager achase@nissanofmedford.com

May 30, 2025

Dealership Rating
Employee Rating

Friendly and helpful staff. Superior service with a knowledgeable technician. I also appreciate the recommendations for future service items. More

by stcardinal821
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Technician

May 30, 2025

Colonial Nissan of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

May 27, 2025

Dealership Rating
Employee Rating

Joanne Sasso and Alex really listened to me about an ongoing problem and FIXED it . I received superb customer service from Colonial Nissan. Very professional, thorough and caring. I tell my family More

by jq501207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Chase , Alex, Service dept Manager

May 27, 2025

Colonial Nissan of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Alex Chase, Service Manager achase@nissanofmedford.com

May 26, 2025

Dealership Rating
Employee Rating

Both Joanne and ALEX are very professional and accommodating. They provide a comfortable waiting room while my car is being serviced and when the work is done, I’m provided with the detailed revie More

by LENNONR15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2025

Colonial Nissan of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Nissan of Medford. We look forward to having you as one of our valued customers for many more years to come! Alex Chase, Service Manager achase@nissanofmedford.com

May 19, 2025

Dealership Rating
Employee Rating

Colonial Nissan was able to assist me with my car issue in a VERY quick and totally painless manner. Everyone I interacted with was helpful and pleasant. I will be returning to this dealership! More

by mhulme991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

May 19, 2025

Colonial Nissan of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Alex Chase, Service Manager achase@nissanofmedford.com

May 19, 2025

Dealership Rating
Employee Rating

Excellent customer service. Very receptive and communication of service timeline was very respectful. Thank you More

by ANUNEZ10
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
May 19, 2025

Colonial Nissan of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Alex Chase, Service Manager achase@nissanofmedford.com

May 16, 2025

Dealership Rating
Employee Rating

I had a good experience at Nissan of Medford, who really helped me was Jessica in the front I’m trying to figure out what was wrong with my car and also my oil change in my tire rotation which they did such More

by barrientosangela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

May 16, 2025

Colonial Nissan of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Alex Chase, Service Manager achase@nissanofmedford.com

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