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Joanne Sasso

Overview Reviews (545) Inventory (191)

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Joanne Sasso

Joanne Sasso | Page 14

Service Advisor

Colonial Nissan of Medford

104 Mystic Ave
Medford, MA 02155

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4.8

545 Reviews

Overview Reviews (545) Inventory (191)

Dealership Experience

17 yrs, 10 mos

Industry Experience

44 yrs, 1 mo

Languages Spoken

English

4.8

545 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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545 Reviews of Joanne Sasso

December 26, 2024

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Employee Rating

I have been bringing my cars here for a long time and I have never had a problem. Joanne always keeps me updated . have never had a problem. Joanne always keeps me updated . More

by d322_son

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 29, 2024 -

Colonial Nissan of Medford responded

Thank you so much for your excellent review! We are so glad that Joanne had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Nissan of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Alex Chase, Service Manager achase@nissanofmedford.com

December 25, 2024

Dealership Rating

Employee Rating

Joanne is professional and thorough and cares about her customers. She is very thoughtful and kind. customers. She is very thoughtful and kind. More

by Laura Stout

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jessica Licona, Joe Bellizia, Andy Bellizia, Carl Tagliamonte , Declan Foyle

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Dec 29, 2024 -

Colonial Nissan of Medford responded

Thank you for sharing your thoughts about your experience with Joanne here at Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

December 24, 2024

Dealership Rating

Employee Rating

Very accommodating! Staff are kind and easy to talk to. Will definitely recommend this to my friends Staff are kind and easy to talk to. Will definitely recommend this to my friends More

by KD

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 29, 2024 -

Colonial Nissan of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Alex Chase, Service Manager achase@nissanofmedford.com

December 16, 2024

Dealership Rating

Employee Rating

Friendly, Knowledgeable and great team. Professional and respectful to my time. Always going back to Colonial Nissan Professional and respectful to my time. Always going back to Colonial Nissan More

by diana.vnikolov03

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jessica Licona

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Dec 16, 2024 -

Colonial Nissan of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Diana, and we are thrilled that you found your experience with us here at Colonial Nissan of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Alex Chase, Service Manager achase@nissanofmedford.com

December 16, 2024

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Employee Rating

Great and timely service! Communicated everything clearly and was just an overall helpful and pleasant experience. Communicated everything clearly and was just an overall helpful and pleasant experience. More

by DANNY.SANATAR

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 16, 2024 -

Colonial Nissan of Medford responded

Thank you, Danny! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Nissan of Medford. We look forward to having you as one of our valued customers for many more years to come! Alex Chase, Service Manager achase@nissanofmedford.com

December 13, 2024

Dealership Rating

Employee Rating

I was disappointed that your website registration for service did not alert me that the time I signed up for was not really available. I had arranged my day around the time that I thought I had reserved service did not alert me that the time I signed up for was not really available. I had arranged my day around the time that I thought I had reserved, only to find out the afternoon before (late) that I really did not have an appointment. Your website is lacking if it cannot alert someone using it that the time is not available even it it accepts the registration. When I discussed this shortfall in the website, the person I spoke with did not understand my complaint, and basically said it was my fault for not following up. That is not my understanding of how a website scheduling app should work. If it allows me to make an appointment, I don't think it is incumbent on ME to re-confirm an appointment. More

by peggydemuth

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 14, 2024 -

Colonial Nissan of Medford responded

Thank you for taking the time to share your thoughts on working with our team, Peggy. We're sorry to hear about the difficulties you encountered and appreciate you bringing it to our attention. Please don't hesitate to reach out directly if you would like to discuss this matter in more detail. We sincerely value your business and hope to see you again! Alex Chase, Service Manager achase@nissanofmedford.com

December 12, 2024

Dealership Rating

Employee Rating

I brought my vehicle in for service and I had an experience I will never forget! The service team here is excellent. They were very attentive to my concerns and worries about my vehicle. First deale experience I will never forget! The service team here is excellent. They were very attentive to my concerns and worries about my vehicle. First dealership that I have been to where I feel like they really care . Thanks! More

by jdupree5225

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kathy Escobar, Fred Santarpio, Jessica Licona, Joe Bellizia, Andy Bellizia , Alex Chase, Jon Dupree

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Dec 13, 2024 -

Colonial Nissan of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

December 12, 2024

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Employee Rating

Everyone was kind and friendly and efficient; I enjoyed the complimentary uber ride as well, yes the complimentary uber ride as well, yes More

by petesiuda

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jessica Licona

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Dec 13, 2024 -

Colonial Nissan of Medford responded

Pete, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Alex Chase, Service Manager achase@nissanofmedford.com

December 07, 2024

Dealership Rating

Employee Rating

Helpful staff. Comfortable waiting area. Quick and accurate service. So glad I decided to have it done there. Comfortable waiting area. Quick and accurate service. So glad I decided to have it done there. More

by lockjaw1956

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jessica Licona

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Dec 09, 2024 -

Colonial Nissan of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Alex Chase, Service Manager achase@nissanofmedford.com

December 02, 2024

Dealership Rating

Employee Rating

Everyone at Nissan is kind, respectful. Specially Joanne Sasso, I don’t have words to thank her. All I can say to Joanne Sasso is Thank you, Thank You. Specially Joanne Sasso, I don’t have words to thank her. All I can say to Joanne Sasso is Thank you, Thank You. More

by lovicastro

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Dec 02, 2024 -

Colonial Nissan of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Joanne met your expectations. Thank you again for choosing Colonial Nissan of Medford. We look forward to having you as one of our valued customers for many more years to come! Alex Chase, Service Manager achase@nissanofmedford.com

Dec 07, 2024 -

Colonial Nissan of Medford responded

Thank you

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