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Joanne Sasso
Joanne Sasso at Colonial Nissan of Medford

Joanne Sasso | Page 18

Service Advisor

Colonial Nissan of Medford

104 Mystic Ave
Medford, MA 02155

Contact Me
4.8
545 Reviews

Dealership Experience

17 yrs, 10 mos

Industry Experience

44 yrs, 1 mo

Languages Spoken

English English

4.8

545 Reviews

Write a Review

545 Reviews of Joanne Sasso

October 11, 2024

Dealership Rating
Employee Rating

Great fast experience each and every time I go to this location. Won’t go anywhere else. More

by JNESSA
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Oct 12, 2024

Colonial Nissan of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Alex Chase, Service Manager achase@nissanofmedford.com

October 11, 2024

Dealership Rating
Employee Rating

unnecessary things they charge. Always trying to change unnecessary extra things.Labor charged so much this time. More

by pandeykrishna1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Fred Santarpio

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Oct 11, 2024

Colonial Nissan of Medford responded

Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Alex Chase, Service Manager achase@nissanofmedford.com

October 04, 2024

Dealership Rating
Employee Rating

My experience with getting my vehicle could not have been better. Joanne and Jessica were extremely courteous and professional. the communications was excellent. More

by tkinnon63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

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Oct 05, 2024

Colonial Nissan of Medford responded

Thank you so much for your kind words for Joanne and Jessica, and for taking the time to leave us this wonderful feedback! Alex Chase, Service Manager achase@nissanofmedford.com

September 30, 2024

Dealership Rating
Employee Rating

Very good, Jon is great! Thank you for your support! I enjoyed the whole service! More

by zhongying1123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona , Jon

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Sep 30, 2024

Colonial Nissan of Medford responded

Thank you for taking the time to share your feedback with us. Jon and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Alex Chase, Service Manager achase@nissanofmedford.com

September 30, 2024

Dealership Rating
Employee Rating

I had a great experience with the dealer and was very satisfied with the service More

by Rosewelt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona, Joe Bellizia, Andy Bellizia, Gerson Ruiz, Carl Tagliamonte , Alex Chase, Declan Foyle

Report | Print
Sep 30, 2024

Colonial Nissan of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Nissan of Medford. We look forward to having you as one of our valued customers for many more years to come! Alex Chase, Service Manager achase@nissanofmedford.com

September 30, 2024

Dealership Rating
Employee Rating

I like they did a good job on my car Nissan titan 2013. I am very happy with the job they did. More

by LXAVIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

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Sep 30, 2024

Colonial Nissan of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Nissan of Medford. Alex Chase, Service Manager achase@nissanofmedford.com

September 30, 2024

Dealership Rating
Employee Rating

Service was really good and they even showed me the problem and gave suggestions on how to avoid it More

by SUMIT.PEC001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

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Sep 30, 2024

Colonial Nissan of Medford responded

Thanks for sharing your thoughts about your service experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

September 26, 2024

Dealership Rating
Employee Rating

Whenever I need service I go to Joanne I have going there for years. She is very knowledgeable about my cars,keeps me informed and explains everything. She is excellent. More

by d322_son
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Sep 27, 2024

Colonial Nissan of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Joanne always meets your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Alex Chase, Service Manager achase@nissanofmedford.com

September 24, 2024

Dealership Rating
Employee Rating

Not happy, too many problems. Spending own money to fix. I came back to dealership with multiple problems and only one fixed. Won’t recommend or use again. More

by bbernier75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jessica Licona , Alex Chase

Report | Print
Sep 26, 2024

Colonial Nissan of Medford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Alex Chase, Service Manager achase@nissanofmedford.com

Sep 26, 2024

Colonial Nissan of Medford responded

Talked to customer.

September 22, 2024

Dealership Rating
Employee Rating

Joanne was very patient, knowledgeable about the process, and helpful. She kept me in the loop every step of the way and displayed empathy and understanding. More

by NEILNUNEZ357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Sep 23, 2024

Colonial Nissan of Medford responded

Neil, It's great to hear that Joanne was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Nissan of Medford! Alex Chase, Service Manager achase@nissanofmedford.com

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