Joanne Sasso
Joanne Sasso at Colonial Nissan of Medford

Joanne Sasso

Service Advisor

Colonial Nissan of Medford

104 Mystic Ave
Medford, MA 02155

Contact Me
4.8
463 Reviews

Dealership Experience

16 yrs, 9 mos

Industry Experience

43 yrs

Languages Spoken

English English

4.8

463 Reviews

Write a Review

463 Reviews of Joanne Sasso

May 30, 2025

Dealership Rating
Employee Rating

Friendly and helpful staff. Superior service with a knowledgeable technician. I also appreciate the recommendations for future service items. More

by stcardinal821
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Technician

May 30, 2025

Colonial Nissan of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

May 27, 2025

Dealership Rating
Employee Rating

Joanne Sasso and Alex really listened to me about an ongoing problem and FIXED it . I received superb customer service from Colonial Nissan. Very professional, thorough and caring. I tell my family More

by jq501207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Chase , Alex, Service dept Manager

May 27, 2025

Colonial Nissan of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Alex Chase, Service Manager achase@nissanofmedford.com

May 26, 2025

Dealership Rating
Employee Rating

Both Joanne and ALEX are very professional and accommodating. They provide a comfortable waiting room while my car is being serviced and when the work is done, I’m provided with the detailed revie More

by LENNONR15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2025

Colonial Nissan of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Nissan of Medford. We look forward to having you as one of our valued customers for many more years to come! Alex Chase, Service Manager achase@nissanofmedford.com

May 19, 2025

Dealership Rating
Employee Rating

Colonial Nissan was able to assist me with my car issue in a VERY quick and totally painless manner. Everyone I interacted with was helpful and pleasant. I will be returning to this dealership! More

by mhulme991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

May 19, 2025

Colonial Nissan of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Alex Chase, Service Manager achase@nissanofmedford.com

May 19, 2025

Dealership Rating
Employee Rating

Excellent customer service. Very receptive and communication of service timeline was very respectful. Thank you More

by ANUNEZ10
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
May 19, 2025

Colonial Nissan of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Alex Chase, Service Manager achase@nissanofmedford.com

May 16, 2025

Dealership Rating
Employee Rating

I had a good experience at Nissan of Medford, who really helped me was Jessica in the front I’m trying to figure out what was wrong with my car and also my oil change in my tire rotation which they did such More

by barrientosangela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

May 16, 2025

Colonial Nissan of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Alex Chase, Service Manager achase@nissanofmedford.com

May 10, 2025

Dealership Rating
Employee Rating

Great customer and car care though the facilitaties were not amazing the people were everyone was laughing. More

by ERIC@ERICWIBERG.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 10, 2025

Colonial Nissan of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Alex Chase, Service Manager achase@nissanofmedford.com

May 10, 2025

Dealership Rating
Employee Rating

Nissan APP was amazing letting me know about a recall then was able to make an appointment immediately. Nissan Colonial is always responsive More

by JSIMBAJO01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Simon , All the Jonathans

May 10, 2025

Colonial Nissan of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Alex Chase, Service Manager achase@nissanofmedford.com

May 10, 2025

Dealership Rating
Employee Rating

First time at this dealership to get my car serviced. Very happy from start to finish, great customer service, got my car back very quickly. Will be back again when needed. Thanks again!!! More

by MATTMBTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

May 10, 2025

Colonial Nissan of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Alex Chase, Service Manager achase@nissanofmedford.com

May 07, 2025

Dealership Rating
Employee Rating

Great, quick service and a job done, right? The first time. The love of customer service I would expect servicing a multi car fleet. More

by RAYSELKEROFM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

May 07, 2025

Colonial Nissan of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Nissan of Medford. We look forward to having you as one of our valued customers for many more years to come! Alex Chase, Service Manager achase@nissanofmedford.com

1
...

Dealership Inventory (192 Vehicles)

used 2023 Nissan Rogue car, priced at $26,995
2023 Nissan Rogue
used
GUNMETAL exterior
Automatic
All-wheel Drive
used 2021 Nissan Kicks car, priced at $17,999
2021 Nissan Kicks
used
Aspen White/Super Black exterior
Automatic
Front-wheel Drive
new 2024 Nissan Z car, priced at $55,720
2024 Nissan Z
new
2T BLU BLK exterior
Automatic
Rear-wheel Drive
used 2024 Nissan Murano car, priced at $32,787
2024 Nissan Murano
used
Scarlet Ember Tintcoat exterior
Automatic
Front-wheel Drive
used 2022 Nissan Rogue Sport car, priced at $18,845
2022 Nissan Rogue Sport
used
Gun Metallic exterior
Automatic
All-wheel Drive
used 2019 INFINITI QX60 car, priced at $20,425
2019 INFINITI QX60
used
Black Obsidian exterior
Automatic
All-wheel Drive