Joe Berube | Page 23

First time coming in for service on my new car that was purchased at dealership. Everyone was friendly, professional, service was great. Thank you for your assistance. purchased at dealership. Everyone was friendly, professional, service was great. Thank you for your assistance. More

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Super dealership. Excellent, attentive, protractive. Always willing to help and recommend tips to keep car running at top efficiency. I recommend to my friend and business associates the dealership fo Always willing to help and recommend tips to keep car running at top efficiency. I recommend to my friend and business associates the dealership for new car purchase and for service More

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Outstanding service. Completed on time. Wonderful, helpful, friendly staff. Always willing to help and solve any problem. They take the time to listen to the customer. helpful, friendly staff. Always willing to help and solve any problem. They take the time to listen to the customer. More

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Service, environment, amenities are always top notch at Columbia Ford KIA. I have tried other service places and always come back. Employees are friendly and knowledgeable. Columbia Ford KIA. I have tried other service places and always come back. Employees are friendly and knowledgeable. More

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Quick service, free coffee, nice comfortable waiting room, thorough service and dependable. Excellent value, friendly and knowledgeable staff. They make sure you’re 100. O/0 satisfied. room, thorough service and dependable. Excellent value, friendly and knowledgeable staff. They make sure you’re 100. O/0 satisfied. More

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Great customer service, terrific atmosphere, quality vehicle and quality service! Telephone follow ups and emails to check on my satisfaction with every aspect of owning and servicing my Kia Soul. Than vehicle and quality service! Telephone follow ups and emails to check on my satisfaction with every aspect of owning and servicing my Kia Soul. Thanks More

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Good service, staff is very helpful, will go there again. Would recommend this dealer to my friends and relatives. Will go back for service. That's all. Would recommend this dealer to my friends and relatives. Will go back for service. That's all. More

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I had an incident with a deer and everyone was excellent to work with from coming to pick up my Rogue, making arrangements for a rental, and returning the rental when I picked up my car which was in showroo to work with from coming to pick up my Rogue, making arrangements for a rental, and returning the rental when I picked up my car which was in showroom condition again! Thanks to Mike for coordinating everything with my insurance company! More

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Everyone is always so nice. I mean really nice on the phone and in person and the service is great. Price is reasonable. Will always bring my car to Columbia Ford. phone and in person and the service is great. Price is reasonable. Will always bring my car to Columbia Ford. More

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I came in for my last complimentary oil change and mentioned I had a shake braking on deceleration and braking. I few hours later I got a call from Jose saying all four of my brake rotors were warped. mentioned I had a shake braking on deceleration and braking. I few hours later I got a call from Jose saying all four of my brake rotors were warped. As an engineer and a home mechanic I was a little Suspicious that all four rotors were warped (rotors rarely warp) and I took the truck home and decided to put it on my lift. My wheels were not rotated as they had been in the past and it appeared that the wheels were not even removed to do a brake inspection and rotor runout check. When I got my truck on my lift and checked them with my dial indicator all the rotors were true. There was some brake material built up on one rotor and I cleaned it up with a air tool and a scotch Brite disc. I took the truck out and the problem is gone. I bothers me It was suggested I replace all my rotors and pads when an inspection never seemed to be done. I really have to question the diagnosis and the repair estimate. Ive been wrenching on cars and trucks for over 30 years and wasn’t born yesterday. Next time when you estimate a repair you should actually pull the wheels and insect the brakes before telling someone they need all the rotors and pads replaced on a truck with 25,000 miles. I’ll be doing my own oil changes and service from now on. You have lost my trust. More

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