Joe Briggs

The worst dealership! !! I purchased my vehicle, and yes it was used, in Mid-MARCH 2025. All of a sudden there is $8,000 worth of issues! I did purchase a warranty but it !! I purchased my vehicle, and yes it was used, in Mid-MARCH 2025. All of a sudden there is $8,000 worth of issues! I did purchase a warranty but it did not cover the subframe, which I paid $3800 to fix. They "service manager Joe Briggs told me that it is normal for a car in new england - however I purchased this in March of this same year - no weather. He di not have the guts to call me cback - but sent an email The service gue that I dealt with, Tim, was great - so this is in no way a knock against him. It is a review of the DEALERSHIP. I expected more for this dealership. Timeline: Purchased march 25, Heard a noise in June 25, went in they charge $924 for an exhaust issue, that they told my daughter is something she did - After 3 months I don't think so. I did get my money back for that. October 2025 went in for an oil change and now that car is a rust bucket that is falling apart along with a long line of issues. I called and the girl told me I did not have a warranty on the vehicle, which I knew I did and when I spoke to Tim, he found the warranty. But the subframe wasn't covered and he spoke to his boss, Joe Briggs and there is nothing they can do. I did have to have it fixed, I received a loaner for the time, that was good. But when I went to pick up the car, the technician noticed the steering was tight. (we did speak about this in June and was told - "Oh that's just the way the car is" ) The technician noticed the steering pump was no good. I think God for him and Tim because those two seem like they cared. But again - how was this car sold??? Do NOT BUY A CAR FROM THIS DEALERSHIP. Subaru should be ashamed of itself to allow these practices to happen. 6-7 month time frame, even on a used car, would not have had these issues if the car was looked at before being sold. To same I am disappointed is an understatement. I purchased a lemon and this dealer doesn't stand behind their used cars! Sad! More

by pizanche Verified Customer Verified Customer

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Wonderful Service experience! I would not service anywhere else! The waiting room has comfortable massage chairs, cold brew coffee and tons on snacks! I would not service anywhere else! The waiting room has comfortable massage chairs, cold brew coffee and tons on snacks! More

by CGLEASON Verified Customer Verified Customer

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Great service and excellent customer support. Always a pleasure to come in to have my car serviced. Always a pleasure to come in to have my car serviced. More

by samhr Verified Customer Verified Customer

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Joe Briggs listenned to us regarding our 2021 Subaru Crosstrek warning light issue and explained the reason the light was on . he then showed us how to address the issue. Crosstrek warning light issue and explained the reason the light was on . he then showed us how to address the issue. More

by margy223 Verified Customer Verified Customer

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Service staff was very friendly and helpful with the servicing of our 2017 CrossTrek. Thank you servicing of our 2017 CrossTrek. Thank you More

by jnoble0 Verified Customer Verified Customer

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I had some concerns after my last visit. All were remedied and this service performed was excellent. All were remedied and this service performed was excellent. More

by SubaruPep Verified Customer Verified Customer

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Great experience at the dealership and I love my new car. The shop was impressive. The shop was impressive. More

by julied2go Verified Customer Verified Customer

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I always have a great experience at Granite Subaru. The work they do is top notch and all the service department is wonderful. The work they do is top notch and all the service department is wonderful. More

by Mark Verified Customer Verified Customer

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Always goes above and beyond to make sure my car is happy and safe and works with me to take care of all issues when they need to be taken care of. and safe and works with me to take care of all issues when they need to be taken care of. More

by AlexTrebek Verified Customer Verified Customer

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I was greeted immediately and taken care of and out of there within 30 minutes. It was fantastic there within 30 minutes. It was fantastic More

by danlvanlonie Verified Customer Verified Customer

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