Joe Chavez | Page 2

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear our team went above and beyond—from arranging a loaner to getting your service completed quickly. That’s exactly the level of care we aim to provide. We appreciate your trust and look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the excellent review! We’re glad to hear you felt appreciated and experienced consistent communication from both our technicians and management team. That level of contact and care is exactly what we aim to provide. We truly appreciate the recommendation and look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear you enjoyed the service, our waiting room, and the refreshments. It’s great to know our team made you feel welcome as well. We appreciate your trust and look forward to seeing you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the wonderful review! We’re so glad to hear John Armis took great care of you. His attentiveness, friendliness, and understanding approach are exactly what we strive for with every customer. We truly appreciate the recommendation and look forward to helping you again in the future! — Ford of Oxnard Team

Envision Ford of Oxnard responded

We’re very sorry to hear how frustrated you are and that your expectations were not met. When we say we will do something, we should follow through—period. Failing to do so understandably damages trust, and we regret that this was your experience. Your feedback is taken seriously, even when it’s difficult to hear. We would welcome the opportunity to understand what happened and review the situation internally. If you’re open to it, please contact dealership management directly so we can address your concerns appropriately. — Ford of Oxnard Management Team