Joe Chavez

Envision Ford of Oxnard responded

Thank you for your feedback. We’re sorry to hear you were disappointed that your vehicle wasn’t washed automatically after your service visit. We understand that a complimentary car wash is something many customers appreciate, and we apologize that we did not set clear expectations or proactively discuss it with you before your service. We know it’s the little details that help create a great experience. We appreciate you bringing this to our attention and will share your comments with our team as we continue working to improve the overall service experience. — Ford of Oxnard Management Team

Envision Ford of Oxnard responded

Thank you for taking the time to share your experience. We appreciate your kind words about Johnny and our management team, and we're glad they worked with you to help reduce your diagnostic costs and provide a positive service experience. At the same time, we completely understand your frustration regarding the ongoing concerns with your 2020 F-150. Dealing with oil consumption issues and a persistent engine noise is understandably disappointing, especially when you've been experiencing concerns since early in ownership. While we strive to advocate for our customers and follow manufacturer diagnostic procedures, we understand that hearing a concern described as "normal" can be frustrating when it doesn't align with your expectations. We truly appreciate your honest feedback and your recognition of Johnny and our management team. Thank you for giving us the opportunity to assist you, and we hope to continue earning your trust in the future. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear you had such a positive experience and that our team took great care of you. We truly appreciate your kind words and encouragement. We’ll be sure to share your feedback with the team. Thank you for choosing Ford of Oxnard, and we look forward to serving you again! — Ford of Oxnard Team

d.meadows.s506302 responded

Thanks Mike!

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear our service team was friendly, your vehicle was serviced in a timely manner, and that everything was clearly explained by your service advisor. Providing efficient service and clear communication is what we strive for with every visit. We appreciate your business and look forward to helping you again in the future! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear our team went above and beyond—from arranging a loaner to getting your service completed quickly. That’s exactly the level of care we aim to provide. We appreciate your trust and look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the excellent review! We’re glad to hear you felt appreciated and experienced consistent communication from both our technicians and management team. That level of contact and care is exactly what we aim to provide. We truly appreciate the recommendation and look forward to helping you again! — Ford of Oxnard Team