Joe Clemens | Page 25

Service is poor at best with lots of BS Purchased a new set of tires : one tire installed inside out, tires were poorly balanced - had them rebalanced at a local repair shop. These new tires Purchased a new set of tires : one tire installed inside out, tires were poorly balanced - had them rebalanced at a local repair shop. These new tires never felt the way a new set of tires should have and one rear tire just went flat during a rush hour comute (I did not hit anything in the road - it just deflated) had to drive on the flat tire about a mile at highway speed before I could get to the shoulder, the tire was trashed from being driven flat. The Sapaugh service guy told me that I was lying about not hitting something in the road no less than three times - when I told him that the wheel did the damage to the tire - "no sir" he said "you hit something" Next issue: my 2007 CTS just had a second set of timing chains replaced plus a set of heads and I had to rent a car for 13 days. While this car was still under warranty reported excessive oil consumption and was told it was normal - well, that is BS, the recommended oil change interval was too long and was reduced by GM but the damage was already done and I had to pay for their mistakes. More

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My husband and I went to Sapaugh to look at Silverado trucks. Bart Anderson game over to help us and he brought around a 2014 Silverado 1500 LTZ. It had a lot of extras on it and was a beautiful truck. W trucks. Bart Anderson game over to help us and he brought around a 2014 Silverado 1500 LTZ. It had a lot of extras on it and was a beautiful truck. We are trading in a 2006 Silverado 2500HD. One of the first questions we asked Bart was if this truck would pull 11,500 lbs, he said yes.With this information we decided to buy the truck because it would be able to pull what we wanted it to pull. (We wanted it to be able to pull a trailer with our two Honda Goldwing trikes.) After owning the truck for three weeks we found out the truck could only pull 6,700 lbs. We were told we needed to talk to Joe Clemens about making this right. When we talked to Joe our options were to get some extra accessaries and service ( we already had put mud guards, window visors, nerf bars, and a tonneau cover on the truck or we could get into a 2500. I asked about the accessaries we already had on the 1500, he told us that if we went to the 2500 he would replace them. He told us to think it over and he also would think it over and we would go from there. So over the weekend we pulled a 12 ft. flatbed trailer with our four wheeler on it. The truck struggled to pull this. (One of the trikes weighs more than the four wheeler.) We decided we needed to get tinto the 2500. We did this but it ended up costing us an extra $3,197 for a truck that actually listed for $415 cheaper than the 1500. But we decided to get in the truck we needed. Had we been told the right information to start with and got into the 2500 right off it would have cost us a total of $8286 less than we paid out total. We did not feel this was right so we asked for at least the $3197 exta it cost us to get into the 2500. We met with Larry Sapaugh himself and he told us his salesman woul never tell us that the 1500 would pull that weight and that we must have misunderstood his salesman. He also told us they bent over backwards to help us out, they gave us an extra $500 on the trade in of the 1500 (they gave us a total of $35500 for a truck that listed at $45770 that had another $2000 worth of accessaries and only 1200 miles on it.) and theyy were giving us replacement accessaries. I told him that he did not cover the tonneau cove which cost us another $750. Joe Clemens then said he told us that he would replace the GM accessaries, not all the accessaries. Again Larry Sapaugh told us none of his salesmen would ever tell us this information. When my husband requested to bring Bart Anderson in and ask him in front of us, Larry blew up and started yelling at us to "to get the xxxx out of his dealership, to get off his lot, you are not good enough to be here. Just get out of here and don't come back." We have also received a phone call from the service manager, Jeff Johns and were told that he was told that they are not to service any of our vehicles per Larry Sapaugh. My husband asked about the three details we are supposed to get with the Zxlon treatment that we purchased and Jeff Johns told him they could not do those until he fixed things with Larry Sapaugh. More

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My family has purchased numerous vehicles from Sapaugh. Personally, we Never would go anywhere else. The past 20 years, Sapaugh is our favorite & only dealership we work with. Their staff is Awesome. I've Personally, we Never would go anywhere else. The past 20 years, Sapaugh is our favorite & only dealership we work with. Their staff is Awesome. I've been hooked on Sapaugh since our first visit. More

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Excellent personal/professional service, from driving into the dealership until driving out with our repair problem solved after visiting another shop with the problem remaining. We have had our Cadilla into the dealership until driving out with our repair problem solved after visiting another shop with the problem remaining. We have had our Cadillac's serviced at other Cadillac dealers and felt we had received excellent service but out dealings with Sapaugh puts them below our new standard of excellence. More

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I've been dealing with Sapaugh for over 25 years. I've have-never had a problem with the service at Sapaugh are any other department . I have-recommend Sapaugh to many of my friends and I will continue have-never had a problem with the service at Sapaugh are any other department . I have-recommend Sapaugh to many of my friends and I will continue to. Thank you Gary Patrick More

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UPDATE: After an initial poor experience with the Internet Salesperson, Megan, the management responded strongly to try to correct the situation. Joe Clemens and Kirk Linderer both contacted me to d Internet Salesperson, Megan, the management responded strongly to try to correct the situation. Joe Clemens and Kirk Linderer both contacted me to do the best they could to come close to the mistaken deal made by Megan. When that couldn't happen, they both bent over backwards to try and find me a comparable vehicle for the same price. They stayed in touch and really went the extra mile. In the end, I chose a different vehicle, but it wasn't due to anything Joe or Kirk did. After seeing how they handled the situation described below, I would recommend the dealership. If you have any problem at all, contact Joe or Kirk immediately. There are good people at Sapaugh, I just didn't run into all of them on my visit. Stay away. Employees are careless, uninformed and unapologetic. I contacted the internet sales department and was connected with Megan Cates. I told her I was interested in an Acadia and asked for a price. She called me promptly and knocked the price down by $1,000 and told me there was an additional bonus Customer Cash available in the amount of $3500. She asked me to fill out a credit app and send info about my trade. I did and once she processed it, she called back to tell me I qualified for 0% financing on the price quoted. My antenna went up because usually those are not combined. I thought maybe it was a relatively low mileage vehicle and classified as a demo to qualify. On the Sapaugh website, the incentives list 2011 vehicles so it appeared legit. I asked Megan directly to verify everything she told me and she emailed the offer. She confirmed, with the only variable being the trade in. I drove to Herculaneum and before I arrived, I got a call from Greg Jones who told me he would have the vehicle ready when I got there and get me in and out as fast as possible. My credit app was completed, they had my stats on my trade in, so it was just supposed to be a quick evaluation and signature. When I pulled in, Greg was friendly but told me one of the other employees took the Acadia home. Megan did not tell anyone about the purchase and it was driven off the lot. I heard Greg talk to the person on the phone and say, just give me a chance to run the numbers implying that the person may not have to return. That is when I knew something was up and in hindsight, Greg knew what was about to happen. He took my car and offered me 5k for it (Megan offered a minimum of 3200, so I was initially happy). Then Greg did a rundown of the sale price, less 5k, bringing me to about 2k higher than quoted. That is when Greg took out the email from Megan that ran down the numbers and said he could not do what she promised. To Gregs credit, there was no bait and switch, he knew it was all her fault and told me she was new and did not understand everything. I told him I asked her to confirm with a manager. He had no explanation but said it would be good for me to call her. He was apologetic but said the deal was not going to happen. I called Megan and told her I was upset and asked how she could get it so wrong, even after asking for help. She apologized and I told her I was upset that she wasted my time and gas after I had her offer in writing, supposedly verified by a manager. I said she could at least compensate me for the drive down and wasted time. She would talk to her manager, Jake. Greg went to get my keys and was very apologetic. He was the only professional I ran into. He asked if she was going to call me back and I told him she did not say, just that she would talk to Jake. Then I noticed Jake just sitting at a desk, about 10 feet away. I walked over to him and asked him if he talked to Megan. He said he did and that I yelled and screamed at her. I told him I made the call 10 feet away from him and asked him if he heard any yelling. His only reply was, Well, that is what she said . Obviously, Megan has trouble with the truth. Jake could barely be bothered to look away from his computer or make eye contact. No apology. Just utter annoyance. He sighed and just said, what do you want me to do . I asked for gas. In a very annoyed tone, he told Greg to take care of it, then put his eyes back on his computer. I was too upset to say anything more and just walked out. Greg pulled up, sincerely apologized again and I drove off. Sapaugh management does not care if employees understand how to quote inventory or what it means to put something in writing. The manager on site did not care and the General Manager who was contacted did not bother to respond to my complaint. Stay away. Their written word means nothing. More

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I recently purchased a NEW GMC vehicle from Sapaugh - from the porter to the Sales Manager we had a great experience. I have had my car serviced and the fast and friendly service was appreciated as I dr from the porter to the Sales Manager we had a great experience. I have had my car serviced and the fast and friendly service was appreciated as I dropped my car off at 5:30 in the evening and it was ready by 6:30 the same night! We also had reason to use their Auto Body shop for another vehicle, they were very thorough and would not return the vehicle to us until they felt the body work was done perfectly! My old JEEP now looks new! I would not hesitate to recommend Sapaugh Motors to any of our friends or family. More

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I called Joe Clemmons on a recommendation of a friend. I explained my situation and Joe immeduatly went to work to get me the deal I wanted. Once we gareed on a price for my purchase and trade - over the ph explained my situation and Joe immeduatly went to work to get me the deal I wanted. Once we gareed on a price for my purchase and trade - over the phone mind you - he turned me over to Randy White to handle all the deatils. I came into the showroom to sign my deal and EVERYONE of the employees made me and my family feel like we were long time friends. I have purchased many cars in my life and I can honesty say I have NEVER had a more positive experienece. From my first call to the final signature on the dotted line, Sapaugh won me over - I will never go anywhere else. From selection to service, Sapaugh runs a class act! Thanks to all for loving your job and making buying a vehicle such a rewarding experince! Robert, Samantha & Zachary Hager More

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