Joe Clemens | Page 24

Rich (Richie the K) Konold is top notch Rich has been very good sales person for ten cars. He has shown and given 100% performance and has followed up after each car we bought. My wife and Rich has been very good sales person for ten cars. He has shown and given 100% performance and has followed up after each car we bought. My wife and I value his professionalism and would recommend him to anyone. More

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Best purchasing experience EVER We went in, looking for a car for our son and ended up leaving with one for us too! Everyone was polite and courteous but Rich Konold’s professionalis We went in, looking for a car for our son and ended up leaving with one for us too! Everyone was polite and courteous but Rich Konold’s professionalism and experience at was what sealed the deal. More

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Best Car Buying Experience - EVER! Rich knows cars - no other way to put it. Very informative and patient with us. He guided us thru several models and was very patient with my hundred Rich knows cars - no other way to put it. Very informative and patient with us. He guided us thru several models and was very patient with my hundred questions. He not only knew about his models but also about the competition. He even made sure I got to meet Larry Sapaugh (who, btw, thanked me for my service in the Marines). The dealership is very well coached. You can tell they practice their craft. Everyone needs a car guy like Rich. I only deal with him - I hope the other guys treat their customers as good as he does. Special thanks to the floor manager, finance, service guys and the guys that perfectly tinted the windows. Give Sapaugh a look - they are second to none! More

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Sapaugh Customer Service Just wanted to take a minute to mention a recent service issue that, due to a communication lapse between myself and technical staff, gave me the oppo Just wanted to take a minute to mention a recent service issue that, due to a communication lapse between myself and technical staff, gave me the opportunity to experience the Sapaugh management team more closely. I was surprised to receive multiple phone calls regarding my problem from both the Service Manager, Joe Clemens, as well as General Manager, Dave Walker. As I told Joe, I could not have been more impressed with the help and genuine concern I received from Dave. I have no affiliation with this dealership other than a typical customer but the Sapaugh staff has been a model for customer service as for as I'm concerned. I have purchased multiple vehicles from this dealership over the years and, thanks to their service department, will continue to do so. More

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not truthful Ben and Joe made promises then said it's not in writing so tough luck! bought or so I thought a new truck on line from Ben McFarland after two or thre Ben and Joe made promises then said it's not in writing so tough luck! bought or so I thought a new truck on line from Ben McFarland after two or three emails a quote was send which we verbally accepted and within an hour sent a wire transfer to Sapaugh account for the QUOTED amount which they received. spoke to them by phone while making the transfer to be sure EVERYTHING was ok. emailed the conformation from the bank to Sapaugh and booked a one way airplane ticket for the next day to get the truck. some 6 hours later received a call saying they didn't have the truck and was already sold. YEA RIGHT sold to someone else for more money! Now it gets better. Joe Clemens and I talk that evening, where he AGREES to make this right and find me a similar truck at the same deal. today I am told it's $5,000.00 more for same equipped unit!!! OH BTW they still have the wire transfer going on a week of almost $60,000.00 and I am out the $425 plane ticket. it's pretty simple to do the right thing on this deal! they chose not to!! More

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Sapaugh made good on a bad clutch I wrote a bad review on 4/2/2017 about a problem I had with a bad clutch. As you can imagine I was very disgruntled with there service after I had t I wrote a bad review on 4/2/2017 about a problem I had with a bad clutch. As you can imagine I was very disgruntled with there service after I had the clutch replaced. Upon reading my bad review Mr. Joe Clemens, the general manger of service contacted me and asked me if I could come in and talk with him about my review. After our talk he felt bad about having a disgruntled customer, we came to a resolution that was beneficial to both of us. I am happy to say I will continue doing business with Sapaugh Motors. More

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Excellent professionalism. The crew at Sapaugh are experienced professionals who uphold the traditions established by Larry. They display respect and poise when dealing with cus The crew at Sapaugh are experienced professionals who uphold the traditions established by Larry. They display respect and poise when dealing with customers. The environment is welcoming. The smiles and attitudes are captivating for operating in the competitive business of selling cars. It's delightful to buy a car without any pressure or coercion. Everyone my wife and I had contact with was genuinely devoted to their responsibilities throughout the process of closing our deal. From John McCarthy who had us sign a hundred papers, our salesman Steve Ermer, sales manager Kirk Linderer, to the porter who detailed our new car, down to the cleaning lady who chatted for a moment while we waited after hours for the others who were so busy. A special shoutout Steve Ermer who worked tirelessly to find our "perfect fit"... Thank you Steve...... More

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Everything you want but never expect from a car dealer I have dealt with the acquisition and service of many vehicles from Seapaugh and never expected to receives such extraordinary serice. Clemens, is the I have dealt with the acquisition and service of many vehicles from Seapaugh and never expected to receives such extraordinary serice. Clemens, is the man! More

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Very happy customer I just wanted to write a review to tell others about the incredible experience I received at Sapaugh GM. They truly live up to their name and slogan I just wanted to write a review to tell others about the incredible experience I received at Sapaugh GM. They truly live up to their name and slogan "Everyone Leaves Happy"! Sapaugh has been servicing our 2004 Cadillac Escalade for the past few years. We absolutely loved that car. Because of their great service it ran like new even know it had 195,000 miles on it. That being said we were involved in a accident and unfortunately was totaled. We were so bummed because we loved that car. So we called Sapaugh and they helped us arrange a wrecker from the accident to their dealership. After the adjuster claimed it to be a total loss, we asked Sapaugh if they could help us find a newer but similar vehicle. The Sapaugh team jumped into action and came up with several Cadillac's that were in our price range. We didn't think we could afford another one, but they went to the trouble to search and locate one for us. We absolutely love our new/used one. Everyone from our sales person to the finance manager and even the GM walked us though the process. It was painless. This was for sure the best experience we have ever had. They went out of their way to make us feel comfortable and happy. So as I said at the beginning of this review "Everyone Leaves Happy"! We sure did. Thank you Sapaugh More

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Service is poor at best with lots of BS Purchased a new set of tires : one tire installed inside out, tires were poorly balanced - had them rebalanced at a local repair shop. These new tires Purchased a new set of tires : one tire installed inside out, tires were poorly balanced - had them rebalanced at a local repair shop. These new tires never felt the way a new set of tires should have and one rear tire just went flat during a rush hour comute (I did not hit anything in the road - it just deflated) had to drive on the flat tire about a mile at highway speed before I could get to the shoulder, the tire was trashed from being driven flat. The Sapaugh service guy told me that I was lying about not hitting something in the road no less than three times - when I told him that the wheel did the damage to the tire - "no sir" he said "you hit something" Next issue: my 2007 CTS just had a second set of timing chains replaced plus a set of heads and I had to rent a car for 13 days. While this car was still under warranty reported excessive oil consumption and was told it was normal - well, that is BS, the recommended oil change interval was too long and was reduced by GM but the damage was already done and I had to pay for their mistakes. More

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