"Excellent professionalism. "
The crew at Sapaugh are experienced professionals who uphold the traditions established by Larry. They display respect and poise when dealing with customers. The environment is welcoming. The smiles and attitudes are captivating for operating in the competitive business of selling cars. It's delightful to buy a car without any pressure or coercion. Everyone my wife and I had contact with was genuinely devoted to their responsibilities throughout the process of closing our deal. From John McCarthy who had us sign a hundred papers, our salesman Steve Ermer, sales manager Kirk Linderer, to the porter who detailed our new car, down to the cleaning lady who chatted for a moment while we waited after hours for the others who were so busy. A special shoutout Steve Ermer who worked tirelessly to find our "perfect fit"... Thank you Steve......
"Five times a charm"
We just bought our 5th vehicle from Sapaugh Motors. Like the others, this time proved to be a wonderful experience. We found the staff at Sapaugh friendly, courteous, knowledgeable, accommodating and experienced. Although we dealt with Chris Birks, Kirk Linderer and John McCarthy, everyone we met at the dealership were a pleasure to work with. We got a good price on our trade-in and our purchase. Financing was no problem, and proceeded quickly and efficiently. There is no doubt in our minds that next time we purchase vehicle, our first and only stop will be at Sapaugh in Herculaneum.
"Quick and Honest"
We purchased 07 Jeep Commander. The sales person Angie Wright was promt,attentive and on the ball! Everything was exactly as described over phone. We drove 4 hours, test drove , signed papers and left with vehicle. Process was simple and we were in and out in about 1 and half hours. Great place! Right hand knew what left hand was doing!
Seth and Andrea Gray
"Excellent Pre-Owned Sales Force"
I visited with Kirk Linderer several months ago concerning a pre-owned Camaro that I would like to purchase. I was specific in which year and what options I would like to get. He did not have one currently in his inventory, but promised he would find me THAT car. Kirk worked diligently to find the exact car that I wanted. When he acquired the car, he sent 2 of his employees, Kurt Litterest and Tyler, to deliver the car 150 miles away so that I could see it and test drive it. I was speechless. I was sold on the car immediately and Tyler returned a few days later....and 150 miles again....for me to sign the paperwork. All 3 of these gentlemen were very professional and went out of their way to make sure I had all of my questions answered and that I was satisfied. I would highly recommend Sapaugh Motors and especially these guys to anyone looking for a pre-owned car. They are top notch!
Other Employees Tagged:
Kurt Litterest, Tyler
Very satisfied with my experience. I was not pushed like other dealerships. I especially likes the privacy they gave me and my significant other to make this decision.
"Great experience at a dealership. Salesmen were very..."
Great experience at a dealership. Salesmen were very helpful and friendly. Steve and Kirk made it a great buying experience! Will buy all our vehicles from Sapaugh!
"My family has purchased numerous vehicles from Sapaugh...."
My family has purchased numerous vehicles from Sapaugh. Personally, we Never would go anywhere else. The past 20 years, Sapaugh is our favorite & only dealership we work with. Their staff is Awesome. I've been hooked on Sapaugh since our first visit.
"Our first experience with Sapaugh and a very pleasant..."
Our first experience with Sapaugh and a very pleasant one! All involved were very helpful! John Hagedorn was so great and patient and got us a great deal! Thank you Paul and Donna Bulus
"UPDATE: After an initial poor experience with the..."
UPDATE: After an initial poor experience with the Internet Salesperson, Megan, the management responded strongly to try to correct the situation. Joe Clemens and Kirk Linderer both contacted me to do the best they could to come close to the mistaken deal made by Megan. When that couldn't happen, they both bent over backwards to try and find me a comparable vehicle for the same price. They stayed in touch and really went the extra mile. In the end, I chose a different vehicle, but it wasn't due to anything Joe or Kirk did. After seeing how they handled the situation described below, I would recommend the dealership. If you have any problem at all, contact Joe or Kirk immediately. There are good people at Sapaugh, I just didn't run into all of them on my visit.
Stay away. Employees are careless, uninformed and unapologetic.
I contacted the internet sales department and was connected with Megan Cates. I told her I was interested in an Acadia and asked for a price. She called me promptly and knocked the price down by $1,000 and told me there was an additional bonus Customer Cash available in the amount of $3500.
She asked me to fill out a credit app and send info about my trade. I did and once she processed it, she called back to tell me I qualified for 0% financing on the price quoted. My antenna went up because usually those are not combined. I thought maybe it was a relatively low mileage vehicle and classified as a demo to qualify. On the Sapaugh website, the incentives list 2011 vehicles so it appeared legit.
I asked Megan directly to verify everything she told me and she emailed the offer. She confirmed, with the only variable being the trade in.
I drove to Herculaneum and before I arrived, I got a call from Greg Jones who told me he would have the vehicle ready when I got there and get me in and out as fast as possible. My credit app was completed, they had my stats on my trade in, so it was just supposed to be a quick evaluation and signature. When I pulled in, Greg was friendly but told me one of the other employees took the Acadia home. Megan did not tell anyone about the purchase and it was driven off the lot. I heard Greg talk to the person on the phone and say, just give me a chance to run the numbers implying that the person may not have to return. That is when I knew something was up and in hindsight, Greg knew what was about to happen.
He took my car and offered me 5k for it (Megan offered a minimum of 3200, so I was initially happy). Then Greg did a rundown of the sale price, less 5k, bringing me to about 2k higher than quoted. That is when Greg took out the email from Megan that ran down the numbers and said he could not do what she promised.
To Gregs credit, there was no bait and switch, he knew it was all her fault and told me she was new and did not understand everything. I told him I asked her to confirm with a manager. He had no explanation but said it would be good for me to call her. He was apologetic but said the deal was not going to happen.
I called Megan and told her I was upset and asked how she could get it so wrong, even after asking for help. She apologized and I told her I was upset that she wasted my time and gas after I had her offer in writing, supposedly verified by a manager. I said she could at least compensate me for the drive down and wasted time. She would talk to her manager, Jake.
Greg went to get my keys and was very apologetic. He was the only professional I ran into. He asked if she was going to call me back and I told him she did not say, just that she would talk to Jake. Then I noticed Jake just sitting at a desk, about 10 feet away. I walked over to him and asked him if he talked to Megan. He said he did and that I yelled and screamed at her. I told him I made the call 10 feet away from him and asked him if he heard any yelling. His only reply was, Well, that is what she said . Obviously, Megan has trouble with the truth.
Jake could barely be bothered to look away from his computer or make eye contact. No apology. Just utter annoyance. He sighed and just said, what do you want me to do . I asked for gas. In a very annoyed tone, he told Greg to take care of it, then put his eyes back on his computer. I was too upset to say anything more and just walked out. Greg pulled up, sincerely apologized again and I drove off.
Sapaugh management does not care if employees understand how to quote inventory or what it means to put something in writing. The manager on site did not care and the General Manager who was contacted did not bother to respond to my complaint.
Stay away. Their written word means nothing.
"I have purchased a lot of new cars in my years. The..."
I have purchased a lot of new cars in my years. The experience that I had at Sapaugh in general and specifically with David Isaac and Kirk Linderer was nothing short of exceptional. No stress, no back and forth, etc. Just honest up front conversation leading to a great deal. Thanks to the entire Sapaugh family of employees.
Other Employees Tagged:
, David Issac & Kirk Linderer