Joe Devlin | Page 4

Excellent service. My Volvo XC60 was repaired quickly. Jose Espejo is my advisor. I am very pleased with the service rendered on 2/28/24. My Volvo XC60 was repaired quickly. Jose Espejo is my advisor. I am very pleased with the service rendered on 2/28/24. More

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Jose in the service department has been very helpful in getting issues resolved with my vehicle. I had a sunroof issue where the water was leaking into my vehicle and he was able to get the issue addressed getting issues resolved with my vehicle. I had a sunroof issue where the water was leaking into my vehicle and he was able to get the issue addressed quickly while providing a loaner vehicle. More

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Very professional service. Havent had any issues with my car as I have service it here since my purchase over 4 years ago. Thank you. Havent had any issues with my car as I have service it here since my purchase over 4 years ago. Thank you. More

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I have purchased 6 Volvos from Herb Gordon and Jose has been my service consultant for decades. He is so professional and knowledgeable but he also goes above and beyond to help me with extra issues like m been my service consultant for decades. He is so professional and knowledgeable but he also goes above and beyond to help me with extra issues like managing my phone connection or talking me through questions not engine related while I’m driving! I’m thankful to be able to phone a friend. Jose! Thank you. More

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I have bought and had serviced 3 Volvo's from this dealership during the past 15 years. The sales and service are both exceptional, and my expectations are always exceeded. A sincere thank you. dealership during the past 15 years. The sales and service are both exceptional, and my expectations are always exceeded. A sincere thank you. More

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My best car buying experience. Mr Peter was very professional and respectful. As a lady, I’m always nervous to deal with a car sales person or his manager. This time it was amazing Mr Peter was very professional and respectful. As a lady, I’m always nervous to deal with a car sales person or his manager. This time it was amazing how Mr Peter listen and looked and advised me for the best car that suite my needs. More

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The best customer service and Best Car buying experience. This is my wife and I 7th car lease from Mr. Peter Larson. He is the best. In other hand Mr. Noah he is amazing gentleman. They are so honest and str This is my wife and I 7th car lease from Mr. Peter Larson. He is the best. In other hand Mr. Noah he is amazing gentleman. They are so honest and strait to the point. They have us as customers for life. More

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While waiting for my car to be serviced, I walked up on Jacob and introduced myself. I had general car questions but my specific interest was in the XC60 Fully-Electric SUV. Jacob was very understandin Jacob and introduced myself. I had general car questions but my specific interest was in the XC60 Fully-Electric SUV. Jacob was very understanding and patient with me as I fielded him with numerous questions and voiced my concerns. Little did I know I’d have to make a decision as to continuing with service to my 2011 XC60 or purchase another vehicle. Jacob exhibited much compassion and sensitivity as he talked with me. I thought I’d “lose it” but Jacob managed to calm my nerves reassuring me that, “it’ll be alright”. “You’ll be alright”! Nerves somewhat calmed, I accepted the invitation of a test drive. Too nervous to drive myself, I rode as a passenger on “my test drive”. After countless text messages, emails and phone conversations, I’m very pleased and satisfied with my purchase of a Fusion Red XC60. I’m Thankful and Grateful to have met Jacob Burns and to have him as my “personal” sales consultant at Volvo Cars - Silver Spring. More

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Today (June 14 2023) my Dealer did what they could to solve a problem with my MY23 XC40 Recharge Ultimate- Unfortunately the problem persists. As soon as I took it off the lot and drove it at highway solve a problem with my MY23 XC40 Recharge Ultimate- Unfortunately the problem persists. As soon as I took it off the lot and drove it at highway speeds I felt a vibration in the steering wheel. It went back to the shop twice and although it was road force balanced and the tire was replaced it continued to have the problem. I’ve waited months for a resolution. For some time, my dealer has been trying to find a replacement via a Volvo Assisted Trade. They found one, we made the trade but the replacement has the same problem. I am incredibly disappointed in Volvo engineering and quality control. The drive system has been redesigned for MY24 and I am certain this has a lot to do with this issue. The problem has been “under study” since December 2022 and there is obviously still no resolution for those of us who have MY23 XC40 Recharge Ultimates. More

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There is a vibration in the steering and the dealer (probably at Volvo corporation's direction) is stalling and not fixing the issue - it's under study - for too long. (probably at Volvo corporation's direction) is stalling and not fixing the issue - it's under study - for too long. More

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