Mike Ferenchiak

Unfortunately I am compelled to write a negative review of this Service Department. Technical resolution of specific issues related to the vehicle have been poor. It has been impossible to interact directl of this Service Department. Technical resolution of specific issues related to the vehicle have been poor. It has been impossible to interact directly with technicians which has made communication difficult. Other dealerships I am worked with have had much better flow of communication directly with technical experts which allows more direct resolution of problems. Beyond this the Service Department has caused paint damage to my vehicle which they have refused to take responsibility for. They have put 2023 Escalade V through an automatic car wash contrary to my specific direction and have caused significant damage. Mike the Service Manager has advised me that he does not feel responsible for the issue as I didn't tell the correct employee. Note that the employee I communicated has acknowledged me telling his not to auto wash the vehicle. I have elevated this to Corporate and I am hopeful they can assist the dealership in taking responsibility for this issue. The most important thing a dealership can do is take responsibility for something when things do not go correctly, Brogan Service has failed badly in this important regard. More

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The dealership was very efficient, courteous, fast, close by a pleasure going thereI would highly recommend them by a pleasure going thereI would highly recommend them More

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The staff is pleasant and helpful. . they answered all your questions to the best of their knowledge. . they answered all your questions to the best of their knowledge. More

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In addition to very professional, fair, and pleasant sales staff they more importantly have an excellent service department who are timely, highly skilled, and courteous. sales staff they more importantly have an excellent service department who are timely, highly skilled, and courteous. More

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Brogan is the very best ! !! Very helpful , professional, friendly & Cortese . And the mechanics know what they’re doing . Top notch !!! !! Very helpful , professional, friendly & Cortese . And the mechanics know what they’re doing . Top notch !!! More

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The service department is lacking skilled technicians and service advisors who are able to follow through and complete their job. Took multiple visits to have the same concerns address and they unable to co service advisors who are able to follow through and complete their job. Took multiple visits to have the same concerns address and they unable to correct them. Service department lacks process, follow through, and wastes time. Also causes minor damage to my vehicle said they’ll take care of it and don’t seem to remember when it’s time to make good. Would not recommend using this service department. More

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Excellent customer service and salesmanship!! Peter Bellucci was courteous and knowledgeable as well for the entire Brogan Cadillac staff! Thanks for a hassle free purchasing experience! Pleas Peter Bellucci was courteous and knowledgeable as well for the entire Brogan Cadillac staff! Thanks for a hassle free purchasing experience! Please seek out Peter Bellucci for superior sales service! More

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Driving is a Pleasure With Brogan Cadillac, Totowa! I was greeted with a friendly smile. Mike my service person checked me in right away. My car was serviced pefectly. I will never take my car anywhere I was greeted with a friendly smile. Mike my service person checked me in right away. My car was serviced pefectly. I will never take my car anywhere else, I'm extremely pleased! Thank you to each and every one of the service techs that showed me what "A Class" service really is!!!! Dr. Cynthia Sutton More

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