Joe F.

Service & parts get the job done very efficiently. Vision Hyundai & the Hyundai the manufacturer are a collective force that ultimately wants to satisfy the customer. Bravo Vision Hyundai Vision Hyundai & the Hyundai the manufacturer are a collective force that ultimately wants to satisfy the customer. Bravo Vision Hyundai More

by jbertol004 Verified Customer Verified Customer

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My service manager was the best he worked very hard to get my car done as fast as I would recommend vision to all my friends and family get my car done as fast as I would recommend vision to all my friends and family More

by SWETZT Verified Customer Verified Customer

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Great service, Staff was helpful and friendly. They were busy and still numerous times made sure we were taken care of . They were busy and still numerous times made sure we were taken care of . More

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This was a great experience. We were able to meet most of the team (it felt like atleast). Tim, our salesman, was very honest and authentic. June (salesman helping out) and We were able to meet most of the team (it felt like atleast). Tim, our salesman, was very honest and authentic. June (salesman helping out) and Joe (finance) were great with the trade appraisal and getting it to a number that made me happy to get the deal done. Zack, in finance, worked extra hard on getting us the best rate. Overall, my wife and I had a great experience and you can feel the team atmosphere. Thank You Vision Hyundai! Mike & Brittany More

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On day of picking the new car. The car had damage and scratches on the car that resulted in the need for me to bring it back twice to the dealership to get it repainted and addres The car had damage and scratches on the car that resulted in the need for me to bring it back twice to the dealership to get it repainted and addressed. The car detailers at the time they were prepping the car for delivery should have brought it to the attention of a sales manager to put a hold on the delivery until it was resolved. Extensive scratches were present on the driver door, rear passenger door as well as hood area. Once the car was finally completed with repairs I was called in the am and advised the car was ready for pick-up. I arrived at 1pm to find the salesperson that sold me the car quit. I reported to the service department who then sent me to the cashiers desk then back to the service department only to be advised they didn’t have the car onsite as it was still in Greece at the paint shop. It was apparent that no one had a clue! I ultimately left with high blood pressure and very angry. Later in the pm a representative from the dealer delivered the car to me directly. The car was filthy with paint dust all over the car and the hood scratch was still heavily present. I did send photos to a sales manager. My wife also pointed out that the sparkle in the paint that the car had, didn't have the sparkles on the two doors repainted so for her perfectionist eyes it stands out. Overall the experience was a nightmare. I have yet to receive an apology from the dealership or an offer for any resolve or compensation. What I got was a new car with non matching repainted doors and a hood scratch. The learning is: Never take a car on delivery that isn’t perfect in all respects. You’re better off holding out and either wait for correction or go to another dealer. I have bought a lot of cars over the years. I will say Vision Hyuandai Henrietta is definitely not a a Kitty Vanbortle, or Bob Johnson. We have bought cars from Vision Kia and had a wonderful experience at both East Rochester and Cananadaigua. More

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Matthew made my day today! He had service tech change my oil & put air in my tires in 10 minutes! Who does that?! Matthew is extremely polite, kind & always has my back. He's a He had service tech change my oil & put air in my tires in 10 minutes! Who does that?! Matthew is extremely polite, kind & always has my back. He's a good guy. This is my 4th Hyundai in 9 years. Dear God/Goddess let there be 10 more cars in next 20 years. SallyAnn More

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Joe is an excellent listener and very caring. He is very busy as the District Manager for Hyundai, but he always makes time to listen to customers and goes out of his way to help them. -SallyAnn busy as the District Manager for Hyundai, but he always makes time to listen to customers and goes out of his way to help them. -SallyAnn More

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Outstanding service everyone very helpful. Makes sure you get some coffee while you wait, work done quickly. you get some coffee while you wait, work done quickly. More

by JEANRRACCT Verified Customer Verified Customer

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Delicious takeout all the parts were yummy and well lubed esp the cashier lady hoho. esp the cashier lady hoho. More

by DPOLLACK007 Verified Customer Verified Customer

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Stay away! There is no customer service once vehicle is purchased. Manager refused to speak with me when I have a legitimate complaint. I am driving a 2021 with illegal plates because the dealership can' purchased. Manager refused to speak with me when I have a legitimate complaint. I am driving a 2021 with illegal plates because the dealership can't conduct a simple plate transfer from the car I traded. NYS DMV can't untangle the mess Vision made. My next step is to hire an attorney. My experience with Vision has been a nightmare. More

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