Joe Hayden | Page 2

My husband and I had a great experience purchasing our car at Ford Lincoln of Cookeville. It is very evident that Lyle Heisz, whom helped us with the process of buying our car, genuinely loves his work an car at Ford Lincoln of Cookeville. It is very evident that Lyle Heisz, whom helped us with the process of buying our car, genuinely loves his work and loves to help people. Everyone was super helpful. The car detail was done wonderfully. More

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Dishonest Business office Sweet as sugar Dishonest Business office Sweet as sugar salesman Service department incompetent These sweet sweet folks will sell sell sell Then slither and Dishonest Business office Sweet as sugar salesman Service department incompetent These sweet sweet folks will sell sell sell Then slither and crawl back into their slimy Sticky wet dark hidy hole.... They Brag Boast and Toast "life time warranties..." lying in wait for your first request for help, Waiting with lying lips and deceitful tips... All so confident that a reasonable person would then loath the thought of ever asking for help again. On April 19, 2018 I bought a 2017 F350 During the first week of ownership and approximately 530mi my wife and I were overwhelmed with the smell of overheating wires as would occur in a high amperage flow or a direct short negative to positive. I immediately called the Service department and my sweet salesman Devan Lynn Taylor who promised all would be taken care of. This 2017 F350 developed so many Electrical failures (following this initial problem) ie: Burnt wire odor Ignition key failure Brake module failure Hill start assist failures Trailer-brake failures Running light failures MULTIPLE In-dash warnings Tire pressure loss of nitrogen Loss of power Loss of fuel economy All of these problems were acknowledged With a costly trip to the Service Department weeks and weeks of downtime and missed business opportunities. My new truck suffered wiring bundles hastily ripped apart and left with open ends protruding unsecured and sloppy. Fender bolts left out nuts missing little plastic push pins stripped left to hang helpless. I painfully took pictures to properly record All of these things. Finally overwhelmed by loss of income personal time and the slow realization of the incompetent uncaring xxxxxxService Department....l spoke with my Salesman Devan Lynn Taylor To return this truck under the Lemmon law. The Dealership said bring the truck back and we would take care of it. Under the guise of full refund, I purchased a new 2019 F250. With no money out of pocket and my payment was reduced from approximately $1140.12 down to $985.65 Behind my back in a hidden room the managers Joe Hayden & Geoff Root conspired an extremely outrageous Deal which was further explained to me by Layne Boyce their Finance administrator.. That being a return of my original $8000.00 and applying this to my new loan. This was the way I understood what he said. What really happened was the $8000.00 wasn't my original down payment but rather negative equity carried on to my new 2019 F250. This put me $16000.00 (plus the additional charges that were added to the deal) upside down as they're so nonchalantly happy to explain. When I asked sweet Devin Taylor how he could do this he casually said well he had left before I had went to the Finance office, but as I sit here today I clearly read his name and Kevin Tighe Parish on the Deal sheet together with Finance administrator Layne Boyce. More

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Nick Johnson is a great salesman and a great friend. I feel at home at Cookeville Ford. After working there a lot of years i still have good friends like Jeff, Joe, Nick and many others. I feel at home at Cookeville Ford. After working there a lot of years i still have good friends like Jeff, Joe, Nick and many others. More

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Excellent as usual. Awesome dealership, professional and courteous employees. This was our third vehicle bought from Ford Lincoln of Cookeville. We wouldn't go anywhere e Awesome dealership, professional and courteous employees. This was our third vehicle bought from Ford Lincoln of Cookeville. We wouldn't go anywhere else and have sent numerous people to this dealership. Joe Hayden is an awesome man and we love dealing with him, he goes above and beyond to make his customers happy. Lane in the finance dept. is an awesome person. He has helped us finance all three vehicles and always been courteous and helpful to us. He tells you up front what the interest rate and payment will be. We will never trade anywhere else. Awesome group. 100% satisfaction Shelia Hargis More

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Great and only place to buy a car. Rachel is great. So are rest of folks. Lots of friendly environment and people willing to help customer and each other. Thank you very much. Rachel is great. So are rest of folks. Lots of friendly environment and people willing to help customer and each other. Thank you very much. More

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Family They made me feel like I was part of there family they bent over backwards to make sure that I was happy and showed me a lot about my new F-150 I didn They made me feel like I was part of there family they bent over backwards to make sure that I was happy and showed me a lot about my new F-150 I didn’t know More

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No hassle everybody was nice clean-cut and polite I would recommend thisFord dealership to any buddy Very professional plenty of coffee The dealership was ver everybody was nice clean-cut and polite I would recommend thisFord dealership to any buddy Very professional plenty of coffee The dealership was very clean More

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Great experience The best dealership in the world! Had an awesome experience, and they made sure to take care of my every need! I would definitely recommend them to an The best dealership in the world! Had an awesome experience, and they made sure to take care of my every need! I would definitely recommend them to anyone I know looking for a vehicle. More

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fast easy painless After my car was totalled, we needed another quickly. The guys here were on the search for everything that was on our list. We were looking used, but After my car was totalled, we needed another quickly. The guys here were on the search for everything that was on our list. We were looking used, but a brand new one that checked all the boxes was on the lot. Not long after, I drove home my new blue Explorer. The guys were very helpful and extremely friendly. More

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Thanks Ronnie! And all who helped! Love my new 2014 Subaru impreza wrx! Thank you! Everyone was very helpful! Very nice! And I'm very happy with this car! And the service of the sales p Love my new 2014 Subaru impreza wrx! Thank you! Everyone was very helpful! Very nice! And I'm very happy with this car! And the service of the sales personal! More

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