Joe Hilliard
Joe Hilliard at Klaben Chrysler Jeep Dodge Ram

Joe Hilliard | Page 110

Service Advisor

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

Contact Me
5.0
1,194 Reviews

I have been with Klaben for 27 years. I went to tech school and started here working in the body shop. I then moved to parts where I worked at the counter and parts pickup and delivery. I have worked at the service desk for 21 years. In my free time I like to go to Cedar Point with my son. I understand that car repairs can be expensive and always try to help my customers do what is best for them. 330-673-3139 ext.418

Dealership Experience

33 yrs, 7 mos

Industry Experience

33 yrs, 7 mos

5.0

1,194 Reviews

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1194 Reviews of Joe Hilliard

January 30, 2017

Dealership Rating
Employee Rating

Warranty work I stopped in without an appointment, because I could not get the gas door open. They took me in, and the work was done on time, as promised. I was ver More

by JRAUDINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 24, 2017

Dealership Rating
Employee Rating

Groundhog Day I want to like this place. I do. It's not that the people they won't at this service are gruff or unfriendly, it's that they're inept. I've taken the More

by Dodgezilla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jan 27, 2017

Klaben Chrysler Jeep Dodge Ram responded

I just wanted to reach out to you and thank you on a couple of fronts. First, thank you again for taking the time to provide your valuable input regarding your experience with one of our service departments. Secondly, I also want to thank you for getting back to me and taking the time to speak with me on the phone. I hope that I was able to relay just how important feed back such as yours is to me and the entire leadership team here at the Klaben organization. I also hope that you find the resolution we discussed acceptable and satisfactory. Moving forward, if there is ever anything that I can do for you, please do not hesitate to contact me. Thank you again for your time and consideration that you gave me during our conversation. Mike VanHoose, Fixed Operations Director, Klaben Auto Stores. 330-593-6789.

January 18, 2017

Dealership Rating
Employee Rating

Service Joe is an excellent service rep and gave correct estimate of cost. Service appointment was setup for my selected time and date of my choosing. More

by RMAGREE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 15, 2017

Dealership Rating
Employee Rating

Dealership has always been wonderful to work with We have used this dealership for years and will continue to do so. Justin Bolen goes above and beyond to help with everything you need. More

by Dean1937
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin L. Bolen , Kim Devlin

January 12, 2017

Dealership Rating
Employee Rating

Bryan seidita Gary was awesome to work with. For buying my first new vehicle I was pretty nervous but he made me feel a lot better about finally going through with More

by Atidies5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Richard Klaben , Gary Damis, Brian Franklin

January 09, 2017

Dealership Rating
Employee Rating

more great service from Klaben The Klaben staff is committed to giving you good products, good service and a good price. This is why I have all my car service needs handled at Klab More

by Ms Diamond
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 05, 2017

Dealership Rating
Employee Rating

Great I have confidence in everything Klaben does on my 2005 Jeep Liberty Diesel. Some maintenance has been major and expensive, but the 4x4 diesel is wort More

by Happy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill

December 29, 2016

Dealership Rating
Employee Rating

I like Joe . He has supervised the service of my van for a few year now. He has steered me in the correct direction for keeping my 2010 van very dependable and s More

by EKENTNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

December 29, 2016

Dealership Rating
Employee Rating

Excellent!!! Great service department! Always has been a good experience bringing our two Dodges to them. They treat us better than the dealership closer to our More

by NICKJESS1982
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Van Hoose , Carl Bujorian, Corey Graham, Tom Papish, Amber Silver, Justin Stinnett, Mike Thames

December 27, 2016

Dealership Rating
Employee Rating

Awesome Experience My credit wasn't the best and Klaben Dodge helped me get financed, very nice, friendly, and helpful dealership. I will always go back there from now More

by Theodore Buccilli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kim Devlin, Don Jacobs, Gilbert Perrin

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