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Joe Hilliard
Joe Hilliard | Page 112
Service Advisor
Klaben Chrysler Jeep Dodge Ram
1106 West Main Street
Kent, OH 44240
1,194 Reviews
I have been with Klaben for 27 years. I went to tech school and started here working in the body shop. I then moved to parts where I worked at the counter and parts pickup and delivery. I have worked at the service desk for 21 years. In my free time I like to go to Cedar Point with my son. I understand that car repairs can be expensive and always try to help my customers do what is best for them. 330-673-3139 ext.418
Read moreDealership Experience
33 yrs, 7 mos
Industry Experience
33 yrs, 7 mos
1,194 Reviews
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1194 Reviews of Joe Hilliard
September 26, 2016
Misdiagnose of engine issues My Ram truck was not starting. Engine would turn over but not start. I was informed that I needed a new fuel pump. The fuel pump was installed and My Ram truck was not starting. Engine would turn over but not start. I was informed that I needed a new fuel pump. The fuel pump was installed and after $550 my issue was not resolved. My truck is still current in the shop with Klaben and evidently the mechanics need to call Chrysler to discuss the issues. Needless to say my confidence level is not high. I am hoping this issue can be resolved but I am not going to pay any more money given the I have already paid enough and my problems are not resolved. More
by k.johnson4975
Verified Customer
September 02, 2016
Recall They are very profissional at what they do...and do it well. I recently worked with Justin and am always asking for Joe Hilliard to take care of my J They are very profissional at what they do...and do it well. I recently worked with Justin and am always asking for Joe Hilliard to take care of my Jeep...I feel I can't trust them both. More
by jacollins01959
Other Employees Tagged: Justin L. Bolen
September 01, 2016
Great Sales Rep I purchased my 2016 Jeep Cherokee from an excellent salesman, Caleb Jacob. I needed my new vehicle checked and their service department was friendly a I purchased my 2016 Jeep Cherokee from an excellent salesman, Caleb Jacob. I needed my new vehicle checked and their service department was friendly and efficient. More
by jodyknicely
Other Employees Tagged: Caleb Jacobs
August 28, 2016
Warranty work. My Jeep Grand Cherokee had a recall on sun visors. The original estimate for this repair was 2 hours. After 2 hours and 15 minutes, I was told it wou My Jeep Grand Cherokee had a recall on sun visors. The original estimate for this repair was 2 hours. After 2 hours and 15 minutes, I was told it would be 30 minutes more. Those 30 minutes turned into 50 minutes, and then I had to wait another 10 minutes for someone to bring me the paperwork; it wasn't even my service adviser. More
by JRAUDINS
August 26, 2016
Great Experience We have bought six cars from Klaben. Don Jacobs, Steve Stephens, and Brian Franklin are wonderful to work with. They are there to help you and are v We have bought six cars from Klaben. Don Jacobs, Steve Stephens, and Brian Franklin are wonderful to work with. They are there to help you and are very patient in doing so. A car dealership with tons of integrity. I would and have highly recommended this dealership to anyone. More
by Bonnie Rosati
Other Employees Tagged: Steve Stephens , Brian Franklin, Don Jacobs, Amber Silver, Justin Stinnett
August 17, 2016
great service was treated well and would be happy to recomened each of these men to others. I would work with each of them again. Great dealership. was treated well and would be happy to recomened each of these men to others. I would work with each of them again. Great dealership. More
by CATSKINNER4
Other Employees Tagged: Don Jacobs
August 10, 2016
Like family .. Dealing with Klaben is like dealing with a small, family-owned enterprise. All of the employees are extremely congenial and exhibit the utmost integri Dealing with Klaben is like dealing with a small, family-owned enterprise. All of the employees are extremely congenial and exhibit the utmost integrity. I have never been concerned about them recommending work that doesn't really need done. Refreshing! More
by DDUMPE
Other Employees Tagged: Carl Bujorian, Corey Graham
August 08, 2016
oil change Great service! Drove 2 hours to have the first oil change for our new Chrysler van on Saturday, July 30th. Many thanks to Joe Hilliard & his team! Great service! Drove 2 hours to have the first oil change for our new Chrysler van on Saturday, July 30th. Many thanks to Joe Hilliard & his team! More
by skapes
July 31, 2016
Dependable Service As usual I was able to schedule my appointment around my schedule, the service was done quickly and correctly and the communication between my servic As usual I was able to schedule my appointment around my schedule, the service was done quickly and correctly and the communication between my service adviser Joe ( he is the best) was excellent. I have used Klaben Dodge Jeep service for a number of years and have been satisfied with their good service and the fact they treat me like a friend not just a customer. More
by citadal
July 30, 2016
Gary Danis Was Awesome! Gary and everyone did a wonderful job with the purchase of a 2010 Focus. Very friendly and helpful. This is my second time dealing with Klaben and wil Gary and everyone did a wonderful job with the purchase of a 2010 Focus. Very friendly and helpful. This is my second time dealing with Klaben and will continue to purchase from your awesome sales team! More
by Evelyn Sutton
Other Employees Tagged: Gary Damis, Kim Devlin
