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Joe Hilliard
Joe Hilliard | Page 113
Service Advisor
Klaben Chrysler Jeep Dodge Ram
1106 West Main Street
Kent, OH 44240
1,194 Reviews
I have been with Klaben for 27 years. I went to tech school and started here working in the body shop. I then moved to parts where I worked at the counter and parts pickup and delivery. I have worked at the service desk for 21 years. In my free time I like to go to Cedar Point with my son. I understand that car repairs can be expensive and always try to help my customers do what is best for them. 330-673-3139 ext.418
Read moreDealership Experience
33 yrs, 7 mos
Industry Experience
33 yrs, 7 mos
1,194 Reviews
Write a Review
1194 Reviews of Joe Hilliard
July 22, 2016
Fast, convenient, and hassle free I will only deal with Joe Hillard, as I have been dealing with him for years. He doesn't snow ball me on anything, and I really appreciate that about I will only deal with Joe Hillard, as I have been dealing with him for years. He doesn't snow ball me on anything, and I really appreciate that about him. Tell me straight forward and leave it at that, and then I'll decide. He's one of the best. More
by davegrau1990
Verified Customer
July 20, 2016
repair work I took my car in for a grinding noise in the front end, felt like transmission was slipping and a musty smell from my sunroof (which it was also in fo I took my car in for a grinding noise in the front end, felt like transmission was slipping and a musty smell from my sunroof (which it was also in for in 2015)-no issues with the transmission was found. front end issue addressed and taken care but car was there over night and no offer for a loner car- so I was stuck at home. the sunroof issue was not addressed at all and when I picked up my car the next day Justin was off and I was told by Joe that I would get a call the following day. well, 3 weeks later and still no call! More
by MACKAMK
Other Employees Tagged: Justin Stinnett
July 19, 2016
Quick and easy. Klaben service and sales are good people to work with and trustworthy for service. Taking in our vehicles for Service is an easy process. Thank you. Klaben service and sales are good people to work with and trustworthy for service. Taking in our vehicles for Service is an easy process. Thank you. More
by MRB725
Other Employees Tagged: Justin Stinnett
July 09, 2016
First scheduled service My first scheduled service was a great experience. The service writer Joe was friendly helpful. I even got to say hello to my sales rep Gary. Very v My first scheduled service was a great experience. The service writer Joe was friendly helpful. I even got to say hello to my sales rep Gary. Very very happy with Klaben. More
by ANTHONYCAMBERT
Other Employees Tagged: Gary Damis
July 07, 2016
Satisified but not Happy Took van in for service. Needed 4 new tires per Klaben. No problem . Bought top of line tires $260+ ea They did not check alignment . When asked abou Took van in for service. Needed 4 new tires per Klaben. No problem . Bought top of line tires $260+ ea They did not check alignment . When asked about it it was not needed. First time ever I boutght tires and didn't need alignment or at least pt on machine and checked. Usally end up paying $120 for 4 wheel alignment. get a phone call 15 min after leaving and they say bring it back in and we will give you free alignment. Not easy getting to dealership but again I drop it off for the day get rides etc. Forgot to mention they offered wash was never done either time So I look at the paper work and they did do a check of alighment and alighment on front, Some how I guess the back is good. More
by DDRENSKI
June 21, 2016
another good service experience The service team at Klaben Dodge always puts customer care first. I've used them for over 25 years, and won't take my car anywhere else. The service team at Klaben Dodge always puts customer care first. I've used them for over 25 years, and won't take my car anywhere else. More
by Ms Diamond
June 08, 2016
Quick in and out Joe was ready when I arrived. I was in and out in a timely manner. I was kept up to date with progress. The waiting area is clean and comfortable. Joe was ready when I arrived. I was in and out in a timely manner. I was kept up to date with progress. The waiting area is clean and comfortable. More
by D_A_ARCHIBALD
May 31, 2016
Recent service This was the third attempt at correcting the faulty 9 speed transmission in my 2014 Cherokee. Service rep was very friendly and explained the problem This was the third attempt at correcting the faulty 9 speed transmission in my 2014 Cherokee. Service rep was very friendly and explained the problems with this transmission. Spoke to me so I can understand and went over the 30,000 service plan since I was almost there. Joe Hilliard got me in on short notice and said they would do what they could to fix the problem More
by kevin_nelson38
May 30, 2016
Excellent service is the norm. I work with Joe Hilliard at the Service Desk. He always is friendly and makes sure things are done correctly. He is truly an a competitive advantage I work with Joe Hilliard at the Service Desk. He always is friendly and makes sure things are done correctly. He is truly an a competitive advantage! More
by Duncster999
May 26, 2016
Amazing Needs atleast one more service center close to Akron but overall they are a great business joe is amazing he is always professional and very informati Needs atleast one more service center close to Akron but overall they are a great business joe is amazing he is always professional and very informative More
by LUNYEEASON
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