Joe Kleinowskis | Page 13

As usual the whole process was smooth. I ended up needing more services than expected. Everything was explained clearly and I was even given a loaner for the day. Joe was great to work wit I ended up needing more services than expected. Everything was explained clearly and I was even given a loaner for the day. Joe was great to work with. More

by PAT23DALY Verified Customer Verified Customer

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Joe was very helpful. This was my first time getting service on my Outback. Joe was very patient and explained what service I was getting as well as explaining the places This was my first time getting service on my Outback. Joe was very patient and explained what service I was getting as well as explaining the places to wait. He also explained he would message me when the car was ready. When the car was ready, I received a receipt showing what was done. He had also messaged me prior to let me know that after an inspection of my car everything else appeared to be fine. When all was done he helped me find my car as this is a dealership and there were quite a few vehicles awaiting service or sales. More

by RABLAISD1 Verified Customer Verified Customer

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Nicole was superior and extremely professional . I greatly appreciate her superior customer service skills. Thank you ! I greatly appreciate her superior customer service skills. Thank you ! More

by ELLEN.MCDONNELL Verified Customer Verified Customer

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Subaru of Wakefield is the best place to go. Trustworthy - Dependable - Personable. I love this place. Trustworthy - Dependable - Personable. I love this place. More

by sportschic7827 Verified Customer Verified Customer

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I used to trust this dealership. But in the last year my experiences with the service department have been less than exceptional. The customer service rep on the phone was rude to me But in the last year my experiences with the service department have been less than exceptional. The customer service rep on the phone was rude to me when I called back to say my car would barely start after just spending $550 for a battery, oil change (… didn’t change my little sticker), and cabin air filter. Not to mention, although they did give me a loaner there was no follow up at the end of the day to tell me that they were going to have to keep my car overnight and look at it in the morning. Turns out the reason my car was having trouble starting was the that Starter was about to go. It should have been pretty obvious that the issue wasn’t resolved by replacing the battery, as it literally didn’t want to start after I left there and ran into the grocery store. They had to have had to turn it on at least 3 times while having it, and it had trouble for me beforehand literally every time you tried to start it. Not sure if it was neglect or incompetence that i experienced but i was really disappointed. More

by skillam23 Verified Customer Verified Customer

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Joe was friendly, knowledgeable and kept me informed as needed. Appreciated his level of customer service. needed. Appreciated his level of customer service. More

by bsinc4 Verified Customer Verified Customer

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Excellent customer service. Open communication. Great service. I highly recommend Subaru Wakefield.. you will not regret. Open communication. Great service. I highly recommend Subaru Wakefield.. you will not regret. More

by Peri M Verified Customer Verified Customer

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I had excellent service from Mr. Kleinowskis. He texted me as the work was progressing and came to find me (!) when the work was done. He was a very professional Kleinowskis. He texted me as the work was progressing and came to find me (!) when the work was done. He was a very professional More

by JZ103 Verified Customer Verified Customer

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Everyone was helpful, and they made the process easy for a first time lessor like me. a first time lessor like me. More

by ginnynaughton Verified Customer Verified Customer

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Great experience working with the team in service. My car was taken on time and service was quick. I appreciated updates via text message. My only suggestion is to improve signage and parking experien My car was taken on time and service was quick. I appreciated updates via text message. My only suggestion is to improve signage and parking experience for the service area. It was not clear where to leave my car. More

by MCAGG23 Verified Customer Verified Customer

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