Joe Kleinowskis | Page 9

The Person I usually work with had to leave for an emergency that day. I think Joe was overworked and was given too much to do. Initially, he seemed annoyed with the concerns I voiced. I let him know emergency that day. I think Joe was overworked and was given too much to do. Initially, he seemed annoyed with the concerns I voiced. I let him know I was aware. He became nicer. At the end of my service, I receive a summary of my service and was texted that he would be with me shortly. An hour later, I went to the desk and my car was sitting there with the paper work done. Truthfully, I think Joe was trying to handle too much. I had a pleasant conversation at the end. It took. 2.5 hours for my car to get the 5 point check up and have the oil changed. To me this was lack of workers on the customer service desk, so it probably wasn't Joe's fault. Either stop overbooking or hire more help. The person I usually work with, Dave P. , is a Gem! That being said, I will continue with Subaru for the time being. I am a loyal customer and Service my car every 6 months. More

by LJLACEY Verified Customer Verified Customer

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The service was very quick , I didn’t even get to read much of my book . Customer service was great much of my book . Customer service was great More

by JCOUNTRYFAN Verified Customer Verified Customer

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I have found the service department to be very responsive when I’ve called. Arranging a loaner has also been easy when I’ve called. Arranging a loaner has also been easy More

by ELF.OT Verified Customer Verified Customer

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He was great and very helpful! You should not have a 15 word minimum in this app! You should not have a 15 word minimum in this app! More

by LINDAJOAN5 Verified Customer Verified Customer

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Not sure I will return to the service department. I was happy that they fixed the issue that I came in with, but they added it in about a $3000 job for my car. And the service tech did not even come I was happy that they fixed the issue that I came in with, but they added it in about a $3000 job for my car. And the service tech did not even come out and talk to me about it. More

by ANNEMALLOY25 Verified Customer Verified Customer

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Joe makes me feel like he really has my back. I know I’m in good hands with him. I know I’m in good hands with him. More

by HEATHERLROCHETTE Verified Customer Verified Customer

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Courteous staff, great responsive communication about the progress of the work. offered a complementary, clean nearly new loaner. progress of the work. offered a complementary, clean nearly new loaner. More

by MICHAELTIM Verified Customer Verified Customer

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Great experience as always. Service is professional, honest and accommodating. Very dependable and trustworthy. Would definitely recommend to others! Service is professional, honest and accommodating. Very dependable and trustworthy. Would definitely recommend to others! More

by mkass Verified Customer Verified Customer

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I have been having my Subaru cars serviced at Albrecht Subaru (formerly Wakefield Subaru) for 20 years. I love the Service Department, Every person that I have dealt with has been honest, accommodating, Subaru (formerly Wakefield Subaru) for 20 years. I love the Service Department, Every person that I have dealt with has been honest, accommodating, and thorough in their dealings with me. What I like best is that before they start any work they tell you what it will cost, even if the mechanic finds something during their work on another part of the car, That is most reassuring to me as I am not familiar with most things mechanical in the car and to know exactly what it will cost helps me make an honest and fair decision regarding the potential repair. More

by EKEARNS Verified Customer Verified Customer

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I was in for an emissions recall. It was a waiting appointment, and the work was done within 45 minutes. It was a waiting appointment, and the work was done within 45 minutes. More

by CHRISLYOUNG Verified Customer Verified Customer

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