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Joe Longwell
Refer Me
233 Reviews
The 2 main things about me Roll Tide Roll (Alabama Crimson Tide) and The US Army
Read moreDealership Experience
7 yrs, 3 mos
Industry Experience
28 yrs, 11 mos
Languages Spoken
English
233 Reviews
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233 Reviews of Joe Longwell
January 07, 2023
First off, they absolutely Do Not answer the telephone. I have actually had to drive 15 miles to talk with the customer service department, because after trying to get through to them for over an hour, the I have actually had to drive 15 miles to talk with the customer service department, because after trying to get through to them for over an hour, they didn’t answer the telephone. They don’t listen, or truley care about their customers’ needs. They don’t answer questions thoroughly, or truthfully. I have talked to Silvere Aluko several times, and ended the conversation angry, He has lied to me, and basically left me feeling like he absolutely doesn’t care about my situation. I have spoken with his superior Dave Hoops several times, and it has made me feel even worse. Mr. Hoops always, and I am not exaggerating, always, answers the phone, listens a little, and says he is at the bank, and needs to call me back. The last time he did this, the person who I told I needed to talk to Mr. Hoops said “I can see him in his office, and it looks like he is on the phone. Wait, he just got off. I will put you through.” Mr. Hoops then told me he was at the bank, and needed to call me back. I worked in customer service for 35 years. If I ever caught one of my employees treating customers this way, I would have fired them on the spot. We have been loyal Kia owners for over twenty years, (we have three) but NOT ANYMORE!!! Weston Kia has worked extremely hard to make sure that we will NEVER recommend or purchase a Kia again. I have asked to talk to one of the Westin family members, but it seems to be impossible. Westin Kia’s Service Department is a disgrace. More
by ANGLELAMPS
Verified CustomerOther Employees Tagged: Mookie Ikbal , Silvere Aluko =zero stars
Helpful 
December 14, 2022
I’ll never go anywhere else! My salesman, Joe, went above and beyond through the whole process. I was able to order the exact car I wanted, received updates until it was here, a My salesman, Joe, went above and beyond through the whole process. I was able to order the exact car I wanted, received updates until it was here, and was able to complete the purchase transaction in less than 30 minutes. Joe still checks in to make sure I’m satisfied and answer any questions I may have. More
by kristihickey27
Other Employees Tagged: Mike Amini
December 13, 2022
Horrible service. They were caught in several lies, and then refused to make things right. There are hundreds of better options out there than this dealership. Do you They were caught in several lies, and then refused to make things right. There are hundreds of better options out there than this dealership. Do you research. Do not support this business. More
by DeChon
Other Employees Tagged: Dan Scofield
December 11, 2022
Every staff member was helpful, engaging and professional. It’s always a pleasure to see familiar faces. Happy Holidays! professional. It’s always a pleasure to see familiar faces. Happy Holidays! More
by TONYAELIZABETH
Other Employees Tagged: Daniel Jefferson
December 11, 2022
Westo Kia is an excellent dealership. Our sales rep Joe was a pleasure to work with. He was extremely knowledgeable, courteous and efficient as was the young lady in finance. Will definit Our sales rep Joe was a pleasure to work with. He was extremely knowledgeable, courteous and efficient as was the young lady in finance. Will definitely buy another vehicle here in the future. More
by sail2mark54
Other Employees Tagged: Lisa Bennett
December 08, 2022
Both Service and Sales are 5 stars. I will say that ANGELA in service is a 5+ Star advisor. She follows through with updated communications. She is definately what we need more of in th I will say that ANGELA in service is a 5+ Star advisor. She follows through with updated communications. She is definately what we need more of in these times, in our work force. Hats off to Weston Kia. I will and have continued to refer individuals to them. Rob Hansen Fairview, Oregon More
by Rob Hansen
Other Employees Tagged: Service Angela
December 06, 2022
Joe is absolutely amazing as this is the third vehicle I have purchased directly from him. When I walk into the show room, everyone makes me feel special and I always get taken care of. I never have any una have purchased directly from him. When I walk into the show room, everyone makes me feel special and I always get taken care of. I never have any unanswered questions and I always feel secure in every deal I make. More
by YVETTE.CALAMI
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