Mookie Ikbal

First off, they absolutely Do Not answer the telephone. I have actually had to drive 15 miles to talk with the customer service department, because after trying to get through to them for over an hour, the I have actually had to drive 15 miles to talk with the customer service department, because after trying to get through to them for over an hour, they didn’t answer the telephone. They don’t listen, or truley care about their customers’ needs. They don’t answer questions thoroughly, or truthfully. I have talked to Silvere Aluko several times, and ended the conversation angry, He has lied to me, and basically left me feeling like he absolutely doesn’t care about my situation. I have spoken with his superior Dave Hoops several times, and it has made me feel even worse. Mr. Hoops always, and I am not exaggerating, always, answers the phone, listens a little, and says he is at the bank, and needs to call me back. The last time he did this, the person who I told I needed to talk to Mr. Hoops said “I can see him in his office, and it looks like he is on the phone. Wait, he just got off. I will put you through.” Mr. Hoops then told me he was at the bank, and needed to call me back. I worked in customer service for 35 years. If I ever caught one of my employees treating customers this way, I would have fired them on the spot. We have been loyal Kia owners for over twenty years, (we have three) but NOT ANYMORE!!! Weston Kia has worked extremely hard to make sure that we will NEVER recommend or purchase a Kia again. I have asked to talk to one of the Westin family members, but it seems to be impossible. Westin Kia’s Service Department is a disgrace. More

by ANGLELAMPS Verified Customer Verified Customer

Helpful 0

Report | Print

This is our 3rd car purchased from Weston in 4 years. Great dealership and will keep returning for any other Kia purchases. Great dealership and will keep returning for any other Kia purchases. More

by RON@REFCONINC.COM Verified Customer Verified Customer

Helpful 0

Report | Print

The car was ready when we arrived. Our salesman, Mike was very knowledgeable about the car and straightforward.There wasn’t any “ I’ll try to talk to my sales manager and see what he w Our salesman, Mike was very knowledgeable about the car and straightforward.There wasn’t any “ I’ll try to talk to my sales manager and see what he will do” it was “ this is what we can do.” More

by DEATON1 Verified Customer Verified Customer

Helpful 0

Report | Print

Polite and knowledgeable. Sometimes not as fast as I would like. Comfortable waiting room. Pagers a plus. Sometimes not as fast as I would like. Comfortable waiting room. Pagers a plus. More

by bunnykeeper Verified Customer Verified Customer

Helpful 0

Report | Print

Great help finding the car I wanted! Shaun helped rigorously to try and get me the best monthly rate possible. Will definitely be going back in for my next car purchase! Shaun helped rigorously to try and get me the best monthly rate possible. Will definitely be going back in for my next car purchase! More

by ELIJAHJIMENEZ Verified Customer Verified Customer

Helpful 0

Report | Print

Best service department I have been to. Always friendly and upfront with all service needs. Always friendly and upfront with all service needs. More

by DJSALESMAN Verified Customer Verified Customer

Helpful 0

Report | Print

Very helpful, considerate of time, polite and answers any questions that you may have and most of all very timely about getting your vehicle back to you questions that you may have and most of all very timely about getting your vehicle back to you More

by Chaz62157 Verified Customer Verified Customer

Helpful 0

Report | Print

The service wasn't completed because the tech didn't schedule enough time to complete the job. When asked about KIAs vulnerability to theft and if it would be fixed at some point the counter person sai schedule enough time to complete the job. When asked about KIAs vulnerability to theft and if it would be fixed at some point the counter person said that it was up to me to buy a "Club" and that it was a question of my personal responsibility. Im so sorry that my car is now the choice of every teenage car their because it can be started using a USB device! More

by Bilru1985 Verified Customer Verified Customer

Helpful 0

Report | Print

Everyone at Weston Kia was kind and helpful. Great people with great attitudes. Thank you Great people with great attitudes. Thank you More

by taniakosoy Verified Customer Verified Customer

Helpful 0

Report | Print

Had been car shopping all day and was ready to go home. My aunt who was with me said let's try one more place and Weston Kia was the next closest place. I am so glad she pushed me. Michelle really listened My aunt who was with me said let's try one more place and Weston Kia was the next closest place. I am so glad she pushed me. Michelle really listened to me and got me the car I wanted near the price I said. I went home with my new car that night and have been happy ever since. More

by TRACY.RIVINGTON Verified Customer Verified Customer

Helpful 0

Report | Print