Joe Luneau
Joe Luneau at Handy Toyota

Joe Luneau | Page 4

Director of Operations

Handy Toyota

701 Highgate Road
St. Albans, VT 05478

Contact Me
4.2
88 Reviews

Hello my name is Joe Luneau. I have been in the car business my entire life. I am a driven, uncompromising and empathetic person. Please feel free to contact me at your convenience with any questions or comments.

4.2

88 Reviews

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88 Reviews of Joe Luneau

July 12, 2017

Dealership Rating
Employee Rating

Best service ever. Our vehicle broke down near St. Albans and once we got it towed, they were able to look at it the same day, give us a rental, and provide timely estim More

by Zbaby15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nate Richard

May 27, 2017

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Very positive purchase experience Happy owner of a handy certified used car today. From service to sales and finance, everyone we dealt with was knowledgeable, courteous and accommoda More

by Toyota1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ali Kamal , Patrick Bell

January 29, 2017

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Awesome Dealership Tom Young, Adam Lundeau and Reg Howard did a fantastic job with this most recent purchase of a 2017 Toyota Tacoma TRD Pro. The truck is beautiful and More

by Jill Marsano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adam Luneau, Tom Young, Reg Howard

January 26, 2017

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Excellent Service during the sale and after the sale I have purchased many vehicles over the years of various brands and with different dealers. My experience with Handy Toyota for the last 25 years or s More

by Jamie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patrick Bell, Steve Courville, Jeff Lanoe, Adam Luneau, Nate Richard, Tom Young

November 17, 2016

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Awesome This if my 5th or 6th purchase from Handy Toyota, and i will keep going there for my vehicles as long as i live around this area. Ali Kamal is 1st cla More

by Medic 102
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ali Kamal, Sam Farrar , Jaime Longway

October 26, 2016

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Happy longtime customer Mr. Kamal and Mr. Luneau are very professional, knowledgeable, friendly, and of the highest integrity. Their departments are well run and efficient. More

by Graham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ali Kamal

March 05, 2016

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Professional informational informative and mostly enjoyable. Handy Toyota has always strived to be the best they can be from the days of Papa Floyd. The staff is always helpful and they have the facts you need w More

by bruchryl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ali Kamal , Patrick Bell, Steve Courville, Doug Jacques, Adam Luneau, Nate Richard, Jordan Sweet, Tom Young

December 18, 2015

Dealership Rating

SERVICE DEPARTMENT - AWFUL Brought my vehicle in for a Toyota recall. Three days later my car was ready. Picked up my car and was broken down on the side of the road just feet More

by Vermont
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Patrick Bell

Dec 21, 2015

Handy Toyota responded

The subject vehicle of this review is a 2007 Toyota Camry which has in excess of 213,000 miles. The vehicle owner came in for an extended coverage program initiated by Toyota which addresses excessive oil consumption. The dealership performed repairs for this program. The owner of the vehicle was provided with a no rate charge rental vehicle during the repair process. It was conveyed to the vehicle owner during this visit that the water pump was leaking and that the battery failed a load test. The owner declined these repairs. The vehicle displayed indicator lights after it was picked-up from these repairs. The owner was advised that the symptoms as described are consistent with a battery failure the replacement of which had been declined. The vehicle’s battery was subsequently replaced by a third party. The owner later called indicating the lights were back on after the battery was replaced. The dealership offered to perform a no charge review of the work with a no rate charge rental vehicle provided. The dealership determined, after several hours of diagnosis, that the failure is internal to a computer control unit for the skid control. Estimate for repair is $2085.18 installed. The dealership’s review involved both diagnosis of the condition and full review of the wiring harness input to this unit in order to verify whether or not we had mistakenly damaged these components. We did not damage these components. The customer was advised of the findings. She had no interest in listening to the explanation aside from wanting repairs made at no charge. As the only charge the dealership is guilty of in this instance is that of working on an older vehicle, we are not in a position to make a goodwill repair in excess of $2,000. It should be noted that we spent several hundred dollars between diagnostic labor and rental vehicle value in the course of making an earnest effort at quality control review and diagnosis. The vehicle owner has appealed this case to the President’s Office at Toyota National Headquarters. The President’s Office concurs with the dealership’s position and did not offer the vehicle owner any assistance regarding this matter. -Respectfully- Joe Luneau Handy Toyota

November 01, 2015

Dealership Rating

Doug in sales and Joe's service dept is why we buy Handys As always, Doug Jacques has gone ABOVE and BEYOND to help us purchase our new Rav 4. We are always happy with the time Doug puts into our sale making More

by jeri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug Jacques, Adam Luneau

September 14, 2015

Dealership Rating

Red Carpet Welcome!! My wife and I recently purchased a new Toyota Rav4 at Handy Toyota.Our sales consultant,Ali Kamal,guided us throughout the process.As,my wife and I do More

by 99ram
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ali Kamal , Jaime Longway

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