Joe Luneau | Page 3

Handy Toyota: The Only Place in VT to Shop During the midst of the COVID-19 crisis, many have complained about customer service and the new retail dynamics. In the 'new normal', customers are a During the midst of the COVID-19 crisis, many have complained about customer service and the new retail dynamics. In the 'new normal', customers are advised to expect less. Not so at Handy Toyota. During my recent purchase experience, I was awed and delighted by sales rep Ali K. He demonstrated patience, professionalism, and provided what has to be my best experience ever buying a car. The entire team at Handy's Toyota was more than accommodating. What a great dealership! More

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All of our interactions with sales and service have been great . We deal with Jordan Kehaya in sales and he is always knowledgeable and professional. great . We deal with Jordan Kehaya in sales and he is always knowledgeable and professional. More

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Satisfied customer The dealership took my car in immediately because it could not be driven. Within 2 business days they had it fixed. They called me to keep me inform The dealership took my car in immediately because it could not be driven. Within 2 business days they had it fixed. They called me to keep me informed of the work they were doing. I really appreciated their quick response and the quality of the work! More

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Leandro Martinez was excellent to work with in the lease of our new 2020 Toyota 4 Runner. He was exceptionally helpful and very professional. We highly recommend working with him! We are very happy with our of our new 2020 Toyota 4 Runner. He was exceptionally helpful and very professional. We highly recommend working with him! We are very happy with our new 4Runner! More

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Nasty service manager Purchased first Venza at Handy Toyota in 2009. Purchased second Venza at Della Toyota in New York State as Handy could not match deal. 5k,10k,15k, Purchased first Venza at Handy Toyota in 2009. Purchased second Venza at Della Toyota in New York State as Handy could not match deal. 5k,10k,15k,20k,25k,30k mile services all performed at Handy Toyota since Handy is much closer to residence than Della. At 30k, brakes checked and were verified to be operating correctly. This service was performed 1/11/16. 7/5/16 Master cylinder replaced without charge. Problem with brakes had been previously reported. 3/30/17 Problems with brakes reported to Handy's and looked at by their service department. Master cylinder inspected and no leaks found. They bled brakes. They suspected internal seal failure of calipers. **My local service man did not agree; said it was the master cylinder 5/15/2017 front calipers replaced at Handy's for $343.04. Again, my service person said if it was the calipers, brake failure would be sudden. 10/27/2017 Brought car in to Handy's because of problem with brakes. They said brakes were operating as designed. 11/17/2017 Concern with brakes. Discussed with local service person; get them looked at. Called Handy; first available time is Nov.27th. I asked, can't I just come in for 5 minutes for you o look at brakes? No, we are too busy. I asked to speak to service manager; said this was run by the service manager. No one higher up the food chain is available. Called Heritage; first available time is 2nd week in December. Called Della, Nov. 21 at 11:30 am; will call if any cancellations. 11/21/2017 Brought car to Della Toyota. Found low brake pedal, bled brakes, air in right front caliper. Test drove, brakes ok. 12/12/2017 I felt problem with brakes; free diagnostic on breaks by Handy-could not duplicate failure 12/28/2017 After discussions with Handy's, they replaced master cylinder free of charge 1/15/2019 Made appointment at Handy for 3 pm 1/18/2019 to have brakes checked 1/18/2019 The service manager, Joe Luneau, calls at 1 pm to cancel appointment and tells me he doesn't want to see me again. He was not interested in discussing the situation. I never asked that they do the work for free. I was just looking for their expertise on the subject 1/18/2019 call Toyota corp; they will not replace master cylinder. I was upset about this because it appears to me that their must be a problem with the design or manufacture of the master cylinder. 1/23/2019 spoke to Adam Luneau, sales mgr and Joe's brother. Said he will speak to Joe and get back to me. Said he can give me a deal on another vehicle. After that date, neither the service manager, Joe Luneau or the owner, Dan Luneau(Joe's dad) would return my calls. I don't think that is a very professional way to conduct business. I don't know if that is the way they conduct business in general. I feel others should be aware of what they did in my situation. Again, I didn't ask for anything for free; I just wanted them to check my brake system. More

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Thank you ALi Thank you once again (car 6) from your dealership. Ali was very helpful and answered all my questions and concerns. You also have an awesome service Thank you once again (car 6) from your dealership. Ali was very helpful and answered all my questions and concerns. You also have an awesome service department. More

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Traded in my car and LOVE the new one. I had a Prius and when i went to trade it in for the first time yesterday June 13th was such a pleasure. Ali Kamal were absolute pleasures to deal wit I had a Prius and when i went to trade it in for the first time yesterday June 13th was such a pleasure. Ali Kamal were absolute pleasures to deal with. Not once have i or anyone in the family has ever had a bad experience with them. I'll be coming back for years to come! Nevet get rid of Ali though, he's an absolute sweetheart and cares about his customers, more than just on the sales floor. More

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I won’t go anywhere else I just purchased my 6th car in the last 20 years from Ali. He is the nicest salesperson I have ever had the pleasure to deal with. Although the entire I just purchased my 6th car in the last 20 years from Ali. He is the nicest salesperson I have ever had the pleasure to deal with. Although the entire staff is fantastic he is my go-to guy. Exceptional service from every department. No dickering, fair upfront pricing and an excellent service department. I travel 30 miles from home to have my service done here even though there are other dealerships closer. None of them compare to Handy’s service. More

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poor service department We purchased our ch-r last summer and were given a tour of the service dept so that they could promote their very prompt service when we needed an oil We purchased our ch-r last summer and were given a tour of the service dept so that they could promote their very prompt service when we needed an oil change. "WE HAVE A DRIVE THRU AND IT SHOULD ONLY TAKE 20 MIN." is what we were told. We scheduled our first oil change the day we bought the car for 6 months later. Today was the day..... What a disaster. After 2 1/2 hours and seeing the car outside for 20 minutes we went to the counter and waited 10 more minutes before anyone even asked us if we needed help. After another 15 minutes we had our car. The help was distracted and unconcerned for any of the customers. We received the explanation that they had to do a 24 point inspection and had 4 recalls- our car has 3200 miles!!!! I guess it was too much to ask to have someone come to the waiting room and explain what the delay was. This was my last experience with this service dept. and definitely the last car I buy there. More

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Excellent experience We have prevoiusly bought and leased cars from Handy. We returned to trade our Ford Escape for a larger more comfotable Highlander. Our salesperson We have prevoiusly bought and leased cars from Handy. We returned to trade our Ford Escape for a larger more comfotable Highlander. Our salesperson, Aaron was very profesional, listened to our needs, responded to phone calls and questions in a timely manner. He highlighted the vehicle features and pointed out small details that we would not have noticed. He gave us accurate information on the timeline of delivery and paperwork requirements. We would chose him again. We know a number fo staff from previous visits and everyone is friendly and remembered our names. Adam was always making sure we were being looked after and the closing with Reg Howard was extremely well done. He saved us a few points on the loan and explained protection packages in detail. The 3 year Handy care will save us abou $1200 over those years! Highly recommended Dealership Walter and Cindy Scofield More

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