Joe M. | Page 19

Better than other local Jeep dealers After spending the early part of my Saturday morning at a different local Jeep dealer and having an awful customer service experience, I went to DeCoz After spending the early part of my Saturday morning at a different local Jeep dealer and having an awful customer service experience, I went to DeCozen to see if I could actually talk with a sales rep that seemed interested in leasing me a car. After arriving, I met Joe and my day quickly turned around. I explained to Joe what I was looking for and my price point and he came back with a list of Grand Cherokees that he had in stock. With the 2019 models on their way out, Joe was able to get me into a 2018 Summit for not much more than I had planned on spending for a Limited. Yes, it still took a couple of hours to get through all of the paperwork (what car buying experience doesn’t), but they had a game room for my kids to play air hockey in while I finished up all of the details. If you’re looking for a deal on a Jeep in the Montclair/Verona area, don’t bother with the other dealerships, go to DeCozen. More

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Lease experience This place has some sheisty sales reps and managers. I came to Decozen as a returning customer to lease a vehicle. This time around my experience wa This place has some sheisty sales reps and managers. I came to Decozen as a returning customer to lease a vehicle. This time around my experience was horrible. During the process, I was shown a car in the dealership showroom and led to believe I was making a deal on that car. When drawing up the paperwork, the sales manager wrote a different Vin # on my lease agreement and handed me a copy of the window sticker of the car I was shown, which "mistakenly" had the Vin # cut off. On the day of pick up, I noticed the car they were giving me was different than the one I was shown (this one was not pearl whit and had no safety package). When confronted with the difference, the sales manager said he "mistakenly " picked up and handed me the wrong copy of the window sticker the day I signed the lease agreement...like c'mon!! The whole time we were talking numbers, they were referencing the showroom car and I even kept going up to look at it. The sales mgr. told me I signed the lease agreement for the car they had prepped for me and that was the car I was getting. He was quick to leave and not hang around to rectify the situation nor admit to his deceitful tactic. The finance manager however was at least willing to listen to me and help rectify the problem by giving discounts on other products. It was just so unprofessional how the sales rep and sales mgr. went about my lease experience and to sell me a car. In addition, the vehicle I got had some repairs that needed to be done. The rollers on the sunroof were not working properly and needed to be replaced, there were stains on the inside that needed cleaning, and there were also 2 chips on the door that needed touch up paint. I had to keep reaching out to the sales rep that sold my car as to what the status was on moving forward with fixing these issues. In addition, I was also having an issue with the car locks, which I wound up correcting myself by googling the issue and finding the solution. When reaching out to the sales rep, he did not respond. More

by K708 Verified Customer Verified Customer

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Great Joe was and excellent salesman .He was polite and very knowledgeable of all the different models . He was very easy going and didn’t pressure me at al Joe was and excellent salesman .He was polite and very knowledgeable of all the different models . He was very easy going and didn’t pressure me at all . I feel that I got exactly the car that was right for me . More

by valazzoli Verified Customer Verified Customer

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Informative and no pressure Came in to find about Wranglers and found better value in Compass. Joe spent time showing us the differences and helped us in our first Jeep Came in to find about Wranglers and found better value in Compass. Joe spent time showing us the differences and helped us in our first Jeep More

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Easy, stress free experience By far the best experience I’ve had at a car dealership. Everyone I dealt with was professional, courteous, and went out of their way to make sure eve By far the best experience I’ve had at a car dealership. Everyone I dealt with was professional, courteous, and went out of their way to make sure everything went smoothly. The entire process took less than 30 minutes, not hours, like past trips to dealerships. Extremely happy with the entire process and the new vehicle. Thank you! More

by Chris Cap Verified Customer Verified Customer

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Quick and to the point! This was my first experience with this dealership and I was impressed with how quick I was in and out. Had a 10am appointment to pick up my car and si This was my first experience with this dealership and I was impressed with how quick I was in and out. Had a 10am appointment to pick up my car and sign all the paperwork. I was in my car driving home before 11am!! Only bad thing I could say is there are a few spots on the trim that aren’t flush to car I will be taking it back to have it fixed! More

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Replacement Tire Woke up with flat tire. We dropped off tire early morning and it was replaced the next day. Was a good feeling we were driving with spare less than Woke up with flat tire. We dropped off tire early morning and it was replaced the next day. Was a good feeling we were driving with spare less than 24 hours on our truck. More

by cpensa Verified Customer Verified Customer

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New Jeep Joe is great , second time doing business with him and he’s very professional , I was able to get exactly what I wanted and have the vehicle in 2 days Joe is great , second time doing business with him and he’s very professional , I was able to get exactly what I wanted and have the vehicle in 2 days . More

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they made leasing the car so easy they did a great job --friendly -knowledgeable --courteous --we got a great deal --we would lease another vehicle from them and recommend everyone to they did a great job --friendly -knowledgeable --courteous --we got a great deal --we would lease another vehicle from them and recommend everyone to give them a try More

by ernie.dilorenzo Verified Customer Verified Customer

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Good Experience Was good and easy - team was great, showroom was stocked, and lots of inventory available. Would buy here again and recommend to others any day. Was good and easy - team was great, showroom was stocked, and lots of inventory available. Would buy here again and recommend to others any day. More

by JF Verified Customer Verified Customer

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