Joe Palmisano | Page 18

My husband and I bought a GX 460 this week and we couldn't have had a better experience buying a vehicle. There weren't too many 2020's left and the team we worked with found exactly what we were loo couldn't have had a better experience buying a vehicle. There weren't too many 2020's left and the team we worked with found exactly what we were looking for. Max was new to Lexus, his first week there and was very pleasant to work with. By the time we were finished purchasing our new vehicle we really got to know Sam, no pressure working with him at all! It was a pleasure talking with Joe! Verbie was very professional and explained everything very thoroughly. And Wade showed us all we needed to know about all the settings in the car. There are so many, we may need a refresher and he gladly told us to come back any time. I do not enjoy purchasing new vehicles but at Lexus Brookfield, they made it a fun experience, THANK YOU! More

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Wade reset my phone for Bluetooth and I was 30 min early. He stopped what he was doing and helped me right away. He is a great guy super friendly and knowledgeable. Thanks Wade! He stopped what he was doing and helped me right away. He is a great guy super friendly and knowledgeable. Thanks Wade! More

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The experience here at lexus of Brookfield was nothing shy of amazing! Sam and his team made it so easy and fun. I felt as though each person in that dealership was involved in making my car buying experi shy of amazing! Sam and his team made it so easy and fun. I felt as though each person in that dealership was involved in making my car buying experience a blast. From the lady at the front desk, to the finance department, to their amazing tech guy, Wade. I ended up leaving the dealership very late but Wade still sat with me for an hour to make sure I knew each and every gadget & safety measure that car had to offer. I’m truly so happy with my service at Lexus of Brookfield- and can’t imagine going anywhere else! More

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Streamline, professional, go the extra mile kind of people! My wife and I were reviewing different dealerships and car quantities available in their lot. As we walked around the lot, we were approached by Chris My wife and I were reviewing different dealerships and car quantities available in their lot. As we walked around the lot, we were approached by Chris and asked what car are we looking for. There were no pressure tactics, just a friendly conversation with honest opinions. Chris invited us into the building and didn't want us to wait (much appreciated), he had Andy Ratner help us through the process. Andy is a good listener, conversational ,and hospitable. Thank you Andy for your guidance, expertise and calm demeanor. So much talking was involved, Andy consistently provided us water to during the process. Andy provided us a loaner car to return our leased car while our new car was being checked. Joe personally thanked us for purchasing a car, very nice gesture. Wade performed all the technology regarding our new vehicle and provided us the history behind Lexus. "Lexus Wade" is extremely thorough and provides information, links and contact information for additional questions. Verbie stayed late for us to finish the contract agreement. Thanks Verbie for your help. The transition was very smooth. Very pleased with the customer service support. Very nice touch on giving the wife flowers after closing the deal. Thank you, I'm impressed. My wife and I will be back for the next car. Thank you all! More

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New Car Orientation Yesterday, sales associate JT NAUMANN sold us our new 2020 Lexus LS500 Inspiration Series. We are so thrilled with this beautiful luxury car. JT gav Yesterday, sales associate JT NAUMANN sold us our new 2020 Lexus LS500 Inspiration Series. We are so thrilled with this beautiful luxury car. JT gave us quality attention to find the perfect car for us. While we have not yet had an opportunity to meet people in the service center, we will be in there when we do need service assistance. The very knowledgeable Technology & Delivery Department Manager, WADE SCHUMACHER, went over all details on our new car, which is quite the list of features. We look forward to working with Lexus of Brookfield to take care of our new treasure. Definitely 5 stars ! ~ Tom and Melodie More

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I got my car here and had THE best experience- they saved me a ton of $$ and were fun to work with, This is my second time getting a car from them and definitely won’t be the last me a ton of $$ and were fun to work with, This is my second time getting a car from them and definitely won’t be the last More

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I just got my first service on my 2020 Es 350 F-sport! I Was given a 2020 Lexus ES 350 as a loaner car Becca use I had other things to do and did not have time to wait. My salesperson brought my car up to s Was given a 2020 Lexus ES 350 as a loaner car Becca use I had other things to do and did not have time to wait. My salesperson brought my car up to service and brought the loaner car to me directly! 10/10 love this dealership and the service I receive here. More

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Joe Pappalardo service manager took amazing care of my daughter who had a flat tire and was stranded. 5 star service. Lexus of Brookfield Rocks daughter who had a flat tire and was stranded. 5 star service. Lexus of Brookfield Rocks More

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You couldn’t ask for anything better! Family oriented dealership! From the first day 3 years stepping into the dealership to buy a vehicle, to now, I’ve been treated like a true family member. Now workin dealership! From the first day 3 years stepping into the dealership to buy a vehicle, to now, I’ve been treated like a true family member. Now working for the company, I truly feel accepted, and honored to work with greatness! More

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YOU NEED TO GO HERE Joe is THE BEST. Sam Aly and Kevin were great!!! I was greeted and helped by all the friendly employees. Very impressed! Will definitely return and Joe is THE BEST. Sam Aly and Kevin were great!!! I was greeted and helped by all the friendly employees. Very impressed! Will definitely return and More

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