Joe Ray | Page 15

Joe was great from the beginning. He listened to our concerns over our current issue and worked with us on a reasonable trade in value. He said he'd take care of us and I'm sure all sales people do but concerns over our current issue and worked with us on a reasonable trade in value. He said he'd take care of us and I'm sure all sales people do but he really truly did put our best interests in the new deal. The biggest thing for me is I didn't feel like he had the "typical car salesman" attitude. We really appreciate his genuine care for our situation. He brought the best deal to the table. Brian did the finance paperwork. He was quick, thoroughly explained everything, and there was no pressure involved. Thank you guys! We'll see you again for our next purchase/lease! More

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I came to the dealership to look and test drive, but not necessarily to buy. Joe was so nice and helpful and answered all of my questions thoroughly. He literally found the perfect car for me that had all necessarily to buy. Joe was so nice and helpful and answered all of my questions thoroughly. He literally found the perfect car for me that had all the options I was looking for and I didn't feel pressured into anything. Michael was great and they both stayed very late to make sure I was getting the best possible payment plan. More

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This is my second car that I purchased from Joe Ray. He really took care of me this time! Joe's customer service is commendable. I got a great price on my trade and he always had a smile on his face! Joe w really took care of me this time! Joe's customer service is commendable. I got a great price on my trade and he always had a smile on his face! Joe wanted to make sure I got exactly what I wanted in my new car! I will be back again to do my next car purchase with only Joe Ray! Very truly yours, Adrienne Johnson More

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Very good deal let me drive the car home to show it to my wife very nice and professional no pressure joe is awesome guy wife very nice and professional no pressure joe is awesome guy More

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Great team work. I was even given a computer desk to use Great team work. I was even given a computer desk to use while waiting for the closing of the purchase. Jeff, Michael, Ray thank you for making the Great team work. I was even given a computer desk to use while waiting for the closing of the purchase. Jeff, Michael, Ray thank you for making the whole transaction so easy and friendly. Sky More

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After a very bad shopping experience at another Nissan dealer, my husband and I stopped at Luther Nissan in search of a gently used Nissan Murano. We were very fortunate to have Joe Ray as our salesperso dealer, my husband and I stopped at Luther Nissan in search of a gently used Nissan Murano. We were very fortunate to have Joe Ray as our salesperson. He was polite, considerate and had a great sense of humor. He helped us find the car we were looking for right away and made the purchase process extremely easy. He was very patient with me going through all of the options on the car and how they functioned. He actually made the car buying experience a pleasant one which is a first for me in 40 years of buying cars! I would highly recommend this dealership and in particular Joe Ray for a great car shopping experience. More

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We highly recommend Luther Nissan Kia and give it the top rating. Joe Ray (used and new car salesman) is the best ever! He always goes above and beyond to help us find just the right vehicle for us at a pric rating. Joe Ray (used and new car salesman) is the best ever! He always goes above and beyond to help us find just the right vehicle for us at a price that works. Every time we go in for servicing Greg, Scott and Adam treat us like very important customers and better yet, like old friends. We have come to trust and really appreciate the honesty and the fine job that the mechanics and everyone involved in the Service Department does. When Joe Ray would see us there he'd always ask if we were having any problems with our cars. When we told him we were just there for servicing he would inquire if we were interested in trading or getting something new/different. If we weren't, he was never pushy and was always so very friendly, polite, and genuinely caring. When buying there is never any haggeling or unpleasant games. It is a pleasure to do business at Luther Nissan Kia. In the past we got a Hyundai from another Luther dealer. We could have had free lifetime oil changes there, but we like Luther Nissan Kia so much more that we paid to take the car there instead. Overall Luther Nissan Kia is an above average dealership, both for finding your perfect car and then for keeping it well maintained. M & D Lee More

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Joe Ray was great - he was my initial contact on chat, which turned into e-mail which led to meeting him personally. HE would be the reason I would recommend this location. He is very laid back, personabl which turned into e-mail which led to meeting him personally. HE would be the reason I would recommend this location. He is very laid back, personable and listened to our parameters without pressuring us in anyway. I was actually very disappointed with the financing piece. Once Joe passed our information onto the financial department (and I can't remember our finance agent's name) - our great experience turned a little south. First off, we waited for at least 30 minutes before we were assisted. Our agent did come out to give us a status on where he was at with out process, but still took a long time. Then we went upstairs to a very unprofessional office that was very unorganized and had stacks of boxes of shirts (?) I believe. He started going through our numbers and when I questioned the trade value he had given us he just said "well I have nothing to do with that, I only help you finance the vehicle" - this was a bit frustrating. He didn't offer to get Joe to discuss or negotiate with us...just continued on with his finance package. He then reviewed the available warranties - he had printed them all in package form and was scribbling out the package and re-writing the a la carte prices. We agreed on the terms (although it was $40 more that we had expected....we were told by the Sales Manager we would be around $100/month for the lease). When we were in the process of signing the documents he realized he had the incorrect lease length and had to re-print. Everyone makes mistakes - but the entire lease process from the atmosphere to the accuracy was very mediocre. By this point, I just wanted to finish the deal and get home. It was over a 4 hour experience - we arrived with a specific stock number (that showed on the website, but was sold when we arrived) - we didn't eve do a test drive and what started off to be a good experience with Joe - spiraled into a second-rate experience. I am having a little buyers remorse - wishing I would have pushed back more on the trade value, questioned the pricing of the vehicle as supposedly we got a great deal for a manual transmission, etc. I would recommend Joe Ray to ANYONE - you have a superstar there....... but overall I would say our experience was ok. Very disatisfied with the disconnect between the salesman and finance agent. More

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Quick, friendly, excellent customer service. Joe Ray got me the deal available. I called about a car and he went out to the lot to make sure it was there and then warmed it up because it was a cold night a me the deal available. I called about a car and he went out to the lot to make sure it was there and then warmed it up because it was a cold night and had it ready for me to test drive by the time I got to the dealership. More

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I have been to many auto dealers through the years, by far those people at Nissan Kia are one of the few best dealers in Minnesota. I just found their address on web while I was searching for Nissan cars, far those people at Nissan Kia are one of the few best dealers in Minnesota. I just found their address on web while I was searching for Nissan cars, but after I talked to the dealership/joe Ray/ and finance manger at the end, I noticed that I am in good hands. The Business manager/Michael Gittins/ was very professional and friendly person. I bought my car with good price from friendly people. Thanks Michael & Joe for changing my perception of car dealers. If you are looking for Nissan or Kia cars dealership in Minnesota, do not miss to check with Inver groove Luther Nissan Kia. More

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