Joe Ray | Page 16

Overall this was the one of the more positive experiences during the car buying process. I felt that Joe was extremely helpful in figuring out what we needed in a car. He spent a great deal of time trying t during the car buying process. I felt that Joe was extremely helpful in figuring out what we needed in a car. He spent a great deal of time trying to find the "right car" for us, even though it meant trudging through a lot of snow to find it. I was very pleased with his customer service and I felt comfortable throughout the experience. The only reason I am rating customer service at a 4, is due to the time I spent waiting for the paperwork to go through. I know it can be a long process, but it felt longer than my previous car buying experience. I kind of felt forgotten and there wasn't much explanation as to why there was such a long wait. Regardless of the wait time, I think I would go back to Luther Nissan/Kia in the future for additional car needs. More

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I brought my daughter in to get her first car about 2 years ago and everyone there made us feel so comfortable and inviting; it was a wonderful car shopping experience. The employees really make you feel years ago and everyone there made us feel so comfortable and inviting; it was a wonderful car shopping experience. The employees really make you feel at ease during what could be for most a really stressful time. Eric Nieves is quite the asset to your company as well. He made my daughter's first car buying experience very comfortable and made sure she was aware of ALL aspects of the purchase. He spoke clearly and explained things we didn't quite understand. I had such a great experience there w/ my daughter that two years later (yesterday) when my own car needs came into play, the first place I thought of was Luther Nissan Kia!! I wasn't going to walk out of there and go anywhere else. Because of the wonderful service we received during our first visit, I was set on finding the car I wanted at Luther Nissan Kia. The salesman, Joe Ray, was SPECTACULAR!! He was so kind and very easy to speak candidly with as well. He understood what I was looking for and helped me to make the right decision. I have wanted a Kia SOUL ever since first seeing that very first commercial w/ the hamsters and Joe helped me to feel comfortable going w/ a lease; something I was VERY leary about doing. I brought my mom w/ me to help me decide and he made us both feel comfortable and I think if my mom ever has a need for a vehicle she may just go to Luther Nissan Kia as well. Eri Nieves was WONDERFUL w/ us as well. I was very glad to know that he would be the one working w/ the financial aspect of my new vehicle as I had such a postive experience w/ him prior. Overall, I will continue to go to Luther Nissan Kia for all my car needs from now on! :) More

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I came in to just look at how much leasing a car would be in the near future. I sat down with Joe, and he went over many specific options. He was helpful in explaining all the "fine print" in what a lease is in the near future. I sat down with Joe, and he went over many specific options. He was helpful in explaining all the "fine print" in what a lease is. If you are looking for someone who has alot of knowledge on the cars at Luther Nissan Kia, go in and ask for Joe Ray! He is very easy to talk to and very professional. I also had the pleasure to work with Eric in financing. He is great too. He knows how to explain all the background information. Both of these men are very knowledgable and I definitely will referr anyone I can to work with these two gentlemen. Thanks alot guys for everything. I love my new 2013 Kia optima :) More

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The wait to talk to finance was longer than it should be. We were just left to sit and wait for over 30 minutes. No one knew how long it was going to be. The only other issue was because of the long wait We were just left to sit and wait for over 30 minutes. No one knew how long it was going to be. The only other issue was because of the long wait for finance so late in the day we didn't finish our paper work until after the dealer closed. We were left out in the below freezing tempature to transfer our belongings from our old car to the new one. By the time we finished my husband and I both couldn't feel our hands. It was also dark and difficult to see that we didn't miss anything. Overall it was a good experience other than the above. More

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I came in looking for a Nissan Rogue and received great customer service from Joe Ray. He was very friendly and tended to any questions I had. Neng Lee was also a big help with filling out paper work and g customer service from Joe Ray. He was very friendly and tended to any questions I had. Neng Lee was also a big help with filling out paper work and going over in great detail about my purchase. Overall, great people and I would definitely recommend this dealship to friends and family. More

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The sales staff low key, helpful, friendly, and informative. The wait time before closing on the deal was a well over an hour, which was too long. informative. The wait time before closing on the deal was a well over an hour, which was too long. More

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You are the tops in selling cars. You help people like me You are the tops in selling cars. You help people like me get the car I want. You are the best DEALERSHIP that i have had. I will BE BACK!!!!!! You are the tops in selling cars. You help people like me get the car I want. You are the best DEALERSHIP that i have had. I will BE BACK!!!!!!! THANK YOU SHEILA L.ESPINOZA More

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My salesman Joe Ray was great and provided the best customer service I've ever received when buying a used car. I felt he was very open and honest and tok care of all my questions and needs. the car customer service I've ever received when buying a used car. I felt he was very open and honest and tok care of all my questions and needs. the car needed sone service that we ageeed toa t the time of purchase and the service department was equally great. the only nslightly negative thing I have to say is that the price was a littel higher than other places I've looked, and witht he bist price listed tehre was no room for negotiation. But I guess the price was mostly made up for in the service. More

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January of 20010 I had purchase a 2010 Murano. I had 2007 Murano and I like them very much. I bought my first Murano at Kline Nissan. I like the they treated me when I first bought my Murano. However, 2007 Murano and I like them very much. I bought my first Murano at Kline Nissan. I like the they treated me when I first bought my Murano. However, when I was ready to get my 2010 I went back their but they did not want to keep me as a customer. we did not come to an agreement of price that we bought could live with. My cousin Joe Ray said,"why don't you come and try Luther Nissan" and the rest is history. More

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i was in to get my 30,000 mile service they gave me a rental so i din't have to take off work and there was no charge they did the work in a timely matter and then they wwashed and waxed my car ive bough rental so i din't have to take off work and there was no charge they did the work in a timely matter and then they wwashed and waxed my car ive bought 3 car from this dealler and ive been very happy with everything they have done and trust me im a picky person and othere dealer are always playing games trying to get as much money as they can but this dealler saved me money by not charging me for unessaary preventive maint that didn't need to be done the estimation was $412. i ened up paying only $334 thanks dave More

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