Joe Rogers
Joe Rogers at Victory Toyota of Brook Park

Joe Rogers | Page 40

Assistant Service Manager

Victory Toyota of Brook Park

13775 Brookpark Road
Brook Park, OH 44142

Contact Me
4.9
456 Reviews

Dealership Experience

24 yrs

Industry Experience

24 yrs

4.9

456 Reviews

Write a Review

456 Reviews of Joe Rogers

June 22, 2018

Dealership Rating
Employee Rating

Replace exhaust pipe Always a great experience when I need my van repaired. Very nice staff and very accommodating and informative. I would definitely recommend to anyone More

by melaniefornari
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Scharbach

Jun 22, 2018

Victory Toyota of Brook Park responded

Thanks for the great review. We appreciate you taking the time to share your experience with our Service Department.

June 19, 2018

Dealership Rating
Employee Rating

Needed a new bezel for door controls (windows & locks) Experience was quick and fair. It was a part that needed to be ordered. Called me when the part came in and did the work for the exact price quoted. More

by jasonbrennan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Hana , George the shuttle driver

Jun 20, 2018

Victory Toyota of Brook Park responded

We appreciated your kind review and are pleased that you had a great experience with Mike and Joe in our parts department.

June 13, 2018

Dealership Rating
Employee Rating

Reliable and Efficient My check engine light came on unexpectedly and the Metro Service team was able to fit me in, get me a loaner, find and fix the issue, and get me back More

by Jann M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 20, 2018

Victory Toyota of Brook Park responded

Thanks Jann for the awesome review! The unexpected happens... we're glad we could help!

June 12, 2018

Dealership Rating
Employee Rating

I brought my car in for an evaluation of its problems. I had my 2005 Toyota Prius towed in because it been sitting unused for 8 to 10 months, and had a dead battery, dry-rotted tires, rusted out brakes, ru More

by SADONNELLYPOHAN
Customer Service
Friendliness
Recommend Dealer
Yes
Jun 20, 2018

Victory Toyota of Brook Park responded

WOW! Thank you for you kind words, what an amazing review! We are happy we could help you in the only way we know... the right way! We thank you for your continued trust in Metro Toyota and look forward to being here for you in the future!

June 12, 2018

Dealership Rating

Good timely service but very overpriced We were charged $99.00 to look at a door which they stated required a $500.00 part. We got 4 new tires a battery and rear brakes they charged a ridicu More

by ROLLA108
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Scott Barrier, Mike Hana, Dominic Theodore , Sarah Byrne, Maggie Colan, Devin Rupert, Stephanie Talbot

June 11, 2018

Dealership Rating
Employee Rating

Great Service! Everything was well taken care of and besides the regular maintenance, some problems were taken care of too. Thanks again for the great service as us More

by TMILLER432
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric Schneider

Jun 21, 2018

Victory Toyota of Brook Park responded

Thanks for your kind review. We are happy your service visit was another great visit and that we could take care of everything for you. We appreciate you!

June 07, 2018

Dealership Rating
Employee Rating

Came in for oil change and tire rotation but also looked at Had a great service visit on my Camry came in for oil change and tire rotation and asked if they could look at the right rear tire since the pressure More

by DJHARRIS8891
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 21, 2018

Victory Toyota of Brook Park responded

Thank you for taking the time to let us know you had a great Service Department experience. We are happy to take care of you and your Camry! Thanks again for choosing Metro Toyota.

June 06, 2018

Dealership Rating
Employee Rating

Done on time Joe Rogers said the work after the oil change would to be done in two hours and it was. Our family has been buying cars and having them serviced at More

by CAROL3722
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Barry Greenfield , I always like to visit with Barry Greenfield because he is the person my family and I like to see when going to purchase a car.

Jun 21, 2018

Victory Toyota of Brook Park responded

Thank you for your nice review! We know your time is valuable and we are happy your appointment was timely, as promised! We appreciate your continued return to Metro Toyota. Thank you again!

June 05, 2018

Dealership Rating
Employee Rating

They are uncoordinated and not friendly Every time that I go there, I feel as though they never have the accurate description and some of the male associates in the service center are downri More

by nothappy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Maggie Colan

Jun 28, 2018

Victory Toyota of Brook Park responded

Thank you for taking the time to review our Service Department. We are sorry to hear of your experience. Please share your information so I may better assist you. I would like to look into the matter so we may make you visit more enjoyable. Please contact me, Jim Wise, Service Manager

June 04, 2018

Dealership Rating
Employee Rating

Routine car maintence process was quick & everyone was nice Every one was nice & professional they were able to answer questions about car we had. & were able to give us an estimate. On future maintence we nee More

by JACKSON-SARA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chad Higgins, Anastasia Kaluszyk , Jake Donnelly

Jun 22, 2018

Victory Toyota of Brook Park responded

Thanks for your kind words. We are delighted you were satisfied with our Service Department. We look forward to helping you again!

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