Joe Shepard

Add on coverage that wasn't explained and when I came in to remove it I received a lot of attitude and flack to remove it I received a lot of attitude and flack More

by frangriffin73 Verified Customer Verified Customer

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Sales person lacked a lot of knowledge and wasn't very helpful or informative crammed add ons to my loan that wasn't explained to me i feel that I got a raw deal helpful or informative crammed add ons to my loan that wasn't explained to me i feel that I got a raw deal More

by frangriffin73 Verified Customer Verified Customer

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Steven was an amazing Sales Associate! He went above and beyond to make sure my new 2027 Kia Sportage had every feature I wanted. He was attentive, knowledgeable, patient, and genuinely co He went above and beyond to make sure my new 2027 Kia Sportage had every feature I wanted. He was attentive, knowledgeable, patient, and genuinely committed to making sure I was happy with my purchase. He made the entire experience enjoyable and stress-free, and I truly appreciated his professionalism and excellent customer service. If you’re looking to purchase a vehicle at Lou Fusz, I highly recommend asking for Steven! Thank you, Steven, for helping me find the perfect vehicle! More

by Trisha Verified Customer Verified Customer

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The paint was peeling off of the car I had bought the month before. They charged me over $450 to fix the paint on the car I had just bought and now the paint is peeling off again. THey quoted me a price month before. They charged me over $450 to fix the paint on the car I had just bought and now the paint is peeling off again. THey quoted me a price of $119 for an oil change and tire rotation. When I showed up for the actual appointment that price no longer qualified. Now it was $153 plus extra service fees not included in the base service. More

by ob1kenoby Verified Customer Verified Customer

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Lou Fusz was great to work with! Best prices in the area. No buying pressure! Patient with pricing out different options! Trade in price offer fair and quick! They took time to run t Best prices in the area. No buying pressure! Patient with pricing out different options! Trade in price offer fair and quick! They took time to run through all the features and reached a few days later off the lot and made sure everything was seamless! More

by kpohl Verified Customer Verified Customer

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My car sales woman was awesome! I would def use her again and again m. I would def use her again and again m. More

by chriswp4 Verified Customer Verified Customer

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easy transaction,not the typical car sales pressure tactics, the Docusign made it where only 1 of us had to be there to sign, would recommend A++. tactics, the Docusign made it where only 1 of us had to be there to sign, would recommend A++. More

by Gdunnam Verified Customer Verified Customer

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The communication was great. They were reasonable and fair on terms and the selling process. Very little pushy sales tactics and respected the time involved for an efficient purc They were reasonable and fair on terms and the selling process. Very little pushy sales tactics and respected the time involved for an efficient purchase. More

by alexgyllstrom Verified Customer Verified Customer

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I wish I never bought my car from this place. The term 'Customer service' is an oxymoron to this dealership. One would think a salesman, who you bought the car from, would go over little things l The term 'Customer service' is an oxymoron to this dealership. One would think a salesman, who you bought the car from, would go over little things like, oh I don't know, explain the dash board. Perhaps a personal tutorial of often used advantages of options.... NOPE! How about a returned phone call... NOPE. AND THEN THE "CUSTOMER SERVICE". We had the car for 3 weeks and the air condition system died. It took over 2 1/2 weeks to get it fixed, WITH NO ONE GIVING UPDATES. More

by tony@flynnandassoc.com Verified Customer Verified Customer

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Great customer service and friendly staff, lot of amazing energy and positivity and treated us well. energy and positivity and treated us well. More

by cambriawj72 Verified Customer Verified Customer

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