Joe Shepard

I wish I never bought my car from this place. The term 'Customer service' is an oxymoron to this dealership. One would think a salesman, who you bought the car from, would go over little things l The term 'Customer service' is an oxymoron to this dealership. One would think a salesman, who you bought the car from, would go over little things like, oh I don't know, explain the dash board. Perhaps a personal tutorial of often used advantages of options.... NOPE! How about a returned phone call... NOPE. AND THEN THE "CUSTOMER SERVICE". We had the car for 3 weeks and the air condition system died. It took over 2 1/2 weeks to get it fixed, WITH NO ONE GIVING UPDATES. More

by tony@flynnandassoc.com Verified Customer Verified Customer

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Great customer service and friendly staff, lot of amazing energy and positivity and treated us well. energy and positivity and treated us well. More

by cambriawj72 Verified Customer Verified Customer

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I had a great experience leasing my new vehicle at Lou Fusz. Steve did an awesome job explaining the leasing process, and explaining the features of my new Kia Sorento. He walked me thru setting up Kia Fusz. Steve did an awesome job explaining the leasing process, and explaining the features of my new Kia Sorento. He walked me thru setting up Kia Connect and Apple Carplay, and answered all my questions. Joe in the finance department walked me through all the paperwork, explaining everything as we went. I couldn’t have asked for the complete process to go any smoother. More

by sammanescalco Verified Customer Verified Customer

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Honest and straightforward process from the very beginning to the end. There are no surprises during the finance conversation. beginning to the end. There are no surprises during the finance conversation. More

by bradley.sova Verified Customer Verified Customer

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My experience with Joe, Brian, and Lou Fusz Kia was very positive. Everyone was very accommodating and friendly. positive. Everyone was very accommodating and friendly. More

by KDIVANBEIGI89 Verified Customer Verified Customer

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Buying my Kia Sportage was a very positive experience. Kylie was my salesperson and she was very pleasant. Joe was easy to work with as well! Thanks very much. Just waiting to receive the title and pap Kylie was my salesperson and she was very pleasant. Joe was easy to work with as well! Thanks very much. Just waiting to receive the title and paperwork. More

by laurie.milnor Verified Customer Verified Customer

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This was the easiest, quickest deal we ever had to do for a vehicle. It was a very thorough process, yet streamlined. In and out in a flash. Would recommend the dealership and employees a vehicle. It was a very thorough process, yet streamlined. In and out in a flash. Would recommend the dealership and employees More

by scannell_stephen Verified Customer Verified Customer

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Lou Fusz Service keeps me coming back. They are efficient, friendly and professional. They stay up to date on my car and its requirements. They seamlessly pick up the Lou Fusz ball after I They are efficient, friendly and professional. They stay up to date on my car and its requirements. They seamlessly pick up the Lou Fusz ball after I purchase a Lou Fusz vehicle, making me feel valued as a customer. This is why I've only purchased and serviced my cars at Lou Fusz for more than 15 years. More

by musikproStL Verified Customer Verified Customer

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The absolute best car buying experience! We live 2 hours away and still were able to get there find the vehicle we wanted get through all the paperwork and be on the road back to Columbia, q We live 2 hours away and still were able to get there find the vehicle we wanted get through all the paperwork and be on the road back to Columbia, quicker than we would have if we had stayed in Columbia and tried to buy one! More

by Seth&MelissaBar31 Verified Customer Verified Customer

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They were very nice and patient because I had an unusual situation. I will be doing business with Lou fuse Kia again. situation. I will be doing business with Lou fuse Kia again. More

by okemia.johnson Verified Customer Verified Customer

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