Joe Shepard | Page 21

The emails I receive do not align with what is actually expected with the dealership. I was told those emails are automated. The rep told me don’t worry about them. But I have no reference except the email expected with the dealership. I was told those emails are automated. The rep told me don’t worry about them. But I have no reference except the emails. Very unfriendly and do not care about the customer at all. It’s an assembly line and don’t care about anything but making money. I feel very uncomfortable going there it seems I am inconveniencing them. I ask questions about my service and all I get is pushback. My first new car I have owned and will never recommend this dealership. This is the truth More

by Guy who bought a new kia and made huge mistake. Verified Customer Verified Customer

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I have received a great service and the car is running smooth. Thank you For the service smooth. Thank you For the service More

by guntu1c Verified Customer Verified Customer

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Josh never showed up, Robert was amazing to work with along with finance. Rob sat with us and explained the entire vehicle, he deserves all the credit along with finance. Rob sat with us and explained the entire vehicle, he deserves all the credit More

by lpschubach87 Verified Customer Verified Customer

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Lou Fuze Kia was great to work with, we had a no hassle buying experience and our salesmen Ryan was a pleasure to work with. We would happily give him 5 stars but the survey won't let us rate him. buying experience and our salesmen Ryan was a pleasure to work with. We would happily give him 5 stars but the survey won't let us rate him. More

by rwdeppen Verified Customer Verified Customer

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Got a great price and even better service. The team was friendly and knowledgeable. Made the whole process easy! The team was friendly and knowledgeable. Made the whole process easy! More

by gneubauer519 Verified Customer Verified Customer

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Alex was great! He was patient and answered all our questions. We will come back for our next car purchase. He was patient and answered all our questions. We will come back for our next car purchase. More

by jj_may Verified Customer Verified Customer

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We have bought cars with Lou Fusz for over 15 years. Alway great service and friendly people. Alway great service and friendly people. More

by jmfriedlein Verified Customer Verified Customer

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We purchased a vehicle from this dealership and were not treated like we were valued at all. We were challenged at every turn by Josh. When we decided to purchase the vehicle, we were told to wait in the lo treated like we were valued at all. We were challenged at every turn by Josh. When we decided to purchase the vehicle, we were told to wait in the lobby for finance. We waited for 3.5 hours and at the 2 hour mark I went to our salesperson, Josh, to ask about the extreme wait times and his response was, "Well this is normal because it is a busy Saturday." When I advised that I had to drive back to KC he stated, "Well I guess you guys can just walk away." This is disturbing because it showed how much he did not value our busy and his unprofessionalism. Another sales rep spoke up and stated the same thing. This was a classic way of making the customer feel unwanted or not needed. At no time, was there any empathy or apologies for the inconvenience. We felt like they did not care if we bought the vehicle or not because if we didn't someone else would. Being in sales myself, I was appalled that this is the attitude of a successful dealership like this. They displayed zero sales or customer service skills and was unacceptable. We purchased the vehicle because my daughter liked the vehicle, but it was in despite the experience. I felt that we were spending a large sum of money and should be treated with respect and professional courtesy. I am sure that I am not the first customer who has been treated like this by Josh or his coworker. More

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I like how the windshield was replaced, the car washes, and the salesman was ready and willing to help, answer any questions. and the salesman was ready and willing to help, answer any questions. More

by jcworks Verified Customer Verified Customer

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The Lou Fusz Dealership did a great job making us feel welcomed without pressuring to buy a car. welcomed without pressuring to buy a car. More

by brookie.02 Verified Customer Verified Customer

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