Joe Shepard | Page 26

l oved everything about buying my car from Lou Fusz. Brian was terrific. I will be back. Brian was terrific. I will be back. More

by richardcox7490 Verified Customer Verified Customer

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My buying experience and salesman, Jason Hough, was outstanding. He did not "high pressure" me for the sale and was extremely helpful in customizing all the bells and whistles in the SUV. I would not outstanding. He did not "high pressure" me for the sale and was extremely helpful in customizing all the bells and whistles in the SUV. I would not hesitate to purchase my next auto from Jason and Lou Fuze. More

by perryville Verified Customer Verified Customer

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I would like to give a word of caution to anyone that might be thinking of purchasing a vehicle from Lou Fusz Kia. I purchased a Soul from them as well as the extended warranty in March of 2021. The warr might be thinking of purchasing a vehicle from Lou Fusz Kia. I purchased a Soul from them as well as the extended warranty in March of 2021. The warranty is through a company by the name of Vehicle One, which is apparently no longer offered at Lou Fusz. When thinking of future issues with this vehicle and the luck I usually have, I decided to purchase the premium warranty package that covers pretty much everything. Fast forward to current day. I am having problems with my backup camera not functioning. I spent roughly 2.5 hours at a much closer dealership having the diagnostics ran to determine the exact problem. Then service advisor came to tell me that my warranty does not cover this part. I was very confused at this point since I was holding the paper that was printed off and handed to me by the finance guy at Lou Fusz. This paperwork that explains all of the details of my warranty and all of the boxes that were agreed upon and signed off on at the time of purchase. I gave al of the paperwork I had to the service advisor and he then called Vehicle One once more just to verify all of the details were correct, and there was no miscommunication. That is when we learned that the contract for my warranty that I was handed and have had in my glovebox from the time I pulled off of the lot, did not match what Vehicle One had in their system. From my last phone call with the Sales manager, he told me I should call Vehicle One myself to see if the warranty info they have magically changes depending who calls. I recommended that I could call and he could conference in to hear exactly what they say for himself. He just said "I am too busy for that". Now. I am not really sure what exactly happened in this situation, but this seems a little weird to me. Sorry for the rant. I just felt like this needed to be out there for people to keep in mind. More

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Sales and service team always goes the extra miles to help make your experience one worth coming back help make your experience one worth coming back More

by astrick66 Verified Customer Verified Customer

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It was a smooth experience all the way through and I am really happy with my purchase. really happy with my purchase. More

by wannerlindsay Verified Customer Verified Customer

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Everyone I worked with was extremely helpful. I never felt pressured into getting something I did not want. The entire process was smooth and relatively short. I never felt pressured into getting something I did not want. The entire process was smooth and relatively short. More

by tfischer58 Verified Customer Verified Customer

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I started the visit unsure of my firm intentions but as the meeting progressed and my questions were answered it was clear that the leasing program was for me. the meeting progressed and my questions were answered it was clear that the leasing program was for me. More

by RICHARD-BECKETT Verified Customer Verified Customer

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Smooth process with no pressure! Made it easy to buy the new car. Would buy from them again. Made it easy to buy the new car. Would buy from them again. More

by rjlaco Verified Customer Verified Customer

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Great service Good prices The dealership is clean and the service is prompt and give what is promised the service is prompt and give what is promised More

by chef112771 Verified Customer Verified Customer

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It was great working with these guys. Very professional and courteous. Finance manager found me the best rate. Very professional and courteous. Finance manager found me the best rate. More

by astrick66 Verified Customer Verified Customer

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