Joe Shepard | Page 46

Great place, love the customer service, and always very helpful. Love that I can bring my car for a wash anytime I want. helpful. Love that I can bring my car for a wash anytime I want. More

by it2go2now Verified Customer Verified Customer

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Thanks Josh and Joe. I’m enjoying the car and happy to have dealt with you. Take care. I’m enjoying the car and happy to have dealt with you. Take care. More

by bdawg Verified Customer Verified Customer

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Lou Fusz has given me prompt and excellent service from the purchase of my 2019 Kia Optima to any service needs I have. the purchase of my 2019 Kia Optima to any service needs I have. More

by kandice.jones2017 Verified Customer Verified Customer

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I had a great experience with Mike and thank you for taking care of me. taking care of me. More

by guntu1c Verified Customer Verified Customer

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Fast and easy. Was done before I knew it. Car was serviced and came back to me washed and vacuumed. Was done before I knew it. Car was serviced and came back to me washed and vacuumed. More

by balloonqueen13 Verified Customer Verified Customer

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I like the respect that Mike and Joe showed toward me. The patience of the two. The patience of the two. More

by scruggsedward Verified Customer Verified Customer

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This was a pleasant low stress experience buying a car, very wonderful almost relaxing. This was a nice ending to a horrible experience— I lost my car due to flash flooding. Our salesman Brian and Joe Shep very wonderful almost relaxing. This was a nice ending to a horrible experience— I lost my car due to flash flooding. Our salesman Brian and Joe Shepherd were both kind and informative. So refreshing! We have bought from the same dealership for years and this is our first time at Lou Fusz Kia it will not be our last. I love my little car— its fun to drive and being a short person it lifts me up to see clearly. It is also roomy and easy to handle. Great experience all around! More

by gellibird Verified Customer Verified Customer

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I had an overall terrible experience with this dealership. It started with being quoted a 6.54% interest rate on a 790 credit score. I ultimately had to do my own leg work on getting a better inte dealership. It started with being quoted a 6.54% interest rate on a 790 credit score. I ultimately had to do my own leg work on getting a better interest-rate. Thanks to myself, I was able to get a 2.49% interest rate. I was never presented with a full picture on a bid sheet of how everything looks. Just chicken scratches on paper and felt like I should’ve been dealing with the sales manager directly instead of the salesman-who every time I asked a question would have to go back to the office. I am now almost a month out from my car purchase and the dealership has yet to pay off my previous car loan. I have since had to make a car payment on the car traded in as well as next week I make a payment for the new car I purchased. It is beyond unacceptable that this has transpired. I feel like I do not make any progress with the dealership to straighten this issue out. Twice I’ve been told I will be given a callback on the status of the missing payoff and still no callback. I am beyond disappointed with this dealership! I am to the point of filing a BBB complaint regarding this dealership. All of this is very unacceptable. Last Friday I was informed that they were finally going to track the check and then on my next phone call back to the dealership was told they could not locate the tracking. At that time a Wire transfer or overnight payment should’ve been done. I have been beyond patient with this entire situation! The only positive parts of my interactions has been the finance manager-Joe and service writer-Andy. The skid plate was not attached to the bottom of my vehicle pump purchase. After arriving home I discovered it hanging below my vehicle only partially attached. After a run around with my car salesman, I was directed to Andy. He was able to get me in quickly and resolve the issue! More

by Jayme Watts Verified Customer Verified Customer

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Everyone was nice and efficient I was in and out in about 2 hours of being notified of vehicle availability 2 hours of being notified of vehicle availability More

by tiffanylewis354 Verified Customer Verified Customer

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We worked with Brian Schaeperkoetter and the experience couldn't have been better! After we ordered our car, he updated us periodically and after it arrived he helped us learn all the new technology! The e couldn't have been better! After we ordered our car, he updated us periodically and after it arrived he helped us learn all the new technology! The entire process was seamless. Everyone we had contact with at Lou Fusz Kia were at the top of their game....... Highly recommended!! More

by burkettrob Verified Customer Verified Customer

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