Joe Shepard | Page 73

Personalized feel Sales person Andrew was enthusiatic and worked hard to get a deal made even though we came in 8pm on Friday night after several not so great experienc Sales person Andrew was enthusiatic and worked hard to get a deal made even though we came in 8pm on Friday night after several not so great experiences. He made us feel like we were working together and that he wanted our business but not so much he was going to stall and lie to us or give us a bad deal. He made us feel like he wanted to sell us car. More

by kilzer2 Verified Customer Verified Customer

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Easy Purchase, Great Service Kris provided everything I needed and made the purchase a fast process. Top notch communication. I came with 3 kids in tow and everyone was polite and Kris provided everything I needed and made the purchase a fast process. Top notch communication. I came with 3 kids in tow and everyone was polite and accommodating. I came in with an idea of what I wanted and Kris found a car to fit in my budget and I went home with a Kia Sorento. More

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Wonderful expederience. I hadn't bought a vehicle in 18 years. Lou Fusz was the first dealer I visited in my adventure to purchase a replacement car. I had something in min I hadn't bought a vehicle in 18 years. Lou Fusz was the first dealer I visited in my adventure to purchase a replacement car. I had something in mind and Larry, my salesman, showed me four vehicles, two which combined had the features I was looking for, a sunroof and the color red. I know. He was very informative and patient for I couldn't easily chose. In the end he showed me positives of the one I really wanted as opposed to the one someone might have chosen as more practical. I was happy with the price I paid, left feeling I had made a good deal, you don't always have that feeling, which is very important. I believe I made the right choice with Larry's assistance. The after care appears to be great, we'll see. The purchasing process was fairly easy with the guidance of Joe and a pleasant afternoon was spent with two wonderful young men and I feel like a winner! Thanks Lou Fusz for making my experience a great one. More

by bjkincaide Verified Customer Verified Customer

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Great Dealership! The sales team and finance are awesome here! So friendly and attentive. Larry and Joe have helped me multiple times and they are always fantastic! The sales team and finance are awesome here! So friendly and attentive. Larry and Joe have helped me multiple times and they are always fantastic! More

by katelinjpemberton Verified Customer Verified Customer

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Exceeded Expectations Andrew Cohen outstanding - Sales - along with the Lou Fusz staff accomplished a very happy Customer now client driving off in a Sportage EX—Thank You! Andrew Cohen outstanding - Sales - along with the Lou Fusz staff accomplished a very happy Customer now client driving off in a Sportage EX—Thank You! More

by PAFRAZ10 Verified Customer Verified Customer

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Overall good Maybe come in a little lower to save me from checking competitors. Everything else was great, thanks! Cheers! Sorry, I’m written out for the day Maybe come in a little lower to save me from checking competitors. Everything else was great, thanks! Cheers! Sorry, I’m written out for the day More

by caseyaltieri Verified Customer Verified Customer

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Great Experience Joe and Jared where wonderful. I worked with Rachel as well through email and she was amazing. I would recommend this dealership to anyone because the Joe and Jared where wonderful. I worked with Rachel as well through email and she was amazing. I would recommend this dealership to anyone because they try to find the best solution for everyone. Thank you for all your work! More

by janaebrothers Verified Customer Verified Customer

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Hidden Waranties Financing was deceptive and misleading. I was NOT given a copy of the MO-e 1/19 Retail Installment Sale Contract and given the opportunity to review Financing was deceptive and misleading. I was NOT given a copy of the MO-e 1/19 Retail Installment Sale Contract and given the opportunity to review it before I signed electronically, as required. Nor could I confirm that I received a completely filled-in copy since I never saw it. I received nothing. I asked about the paperwork and was told it would be mailed to me, which I never received. I thought it was a little strange, but being older, not having bought a car in over 14 years, procedures may have changed. The only way I was able to obtain a copy was to request it from the financial institution financing my car and also found out that an extended warranty for over $2,000 was written into the contract without my knowledge. I called the Finance Manager several times, leaving messages each time requesting the contract and a call back, to no avail. My calls were not returned. I cancelled the warranty through another finance manager and addressed my issues with a sales manager but am still deeply disturbed about the whole experience and have to wonder why this happened to me when the dealership has a very high rating.overall. More

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Great! This was definitely one of the best buying experiences I’ve had. The sales staff was very helpful. They were patient as I browsed to make the best sel This was definitely one of the best buying experiences I’ve had. The sales staff was very helpful. They were patient as I browsed to make the best selection. I’m satisfied with my purchase. Great job, Lou Fusz Kia! More

by Kal Verified Customer Verified Customer

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Pleasently, surprisingly and enjoyable experiance. I hate talking to salesmen, but your Sales rep that handles requests from Sam's Club ( Josh) & your Sales Consultant, (Kris Portnoy) put me at ease an I hate talking to salesmen, but your Sales rep that handles requests from Sam's Club ( Josh) & your Sales Consultant, (Kris Portnoy) put me at ease and didn't force me to make changes to what I came in for. They made suggestions and gave reasons for them and let me make my own decisions. Kris answered all my many, many questions and asked my views on what I was looking for and why I made the decisions I made so we both new what was out there and what would make better sense for me. Your finance person whom I'm sorry to say I forgot his name ( he is a new father of a 1 year old son), took time to explain my options and then answered my questions. Over all you have a very good team and made my nervous visit a happier one. More

by gerry.meyer Verified Customer Verified Customer

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